possibly check air pressure in tires had to add air to both tires
STEVEN G
Customer Reviews for Marks Garden Shoppe
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I’m going to rent again from the location.
LASHUNDA GLower cost per mile
JOSE GExcellent attention.
MAYQUELYN DThey over charged me. I booked for one day then used two days but was charged 150 rent instead of 80 plus charged 50 more even after I cleaned the van
AHMED YGate locked after hours, which is fine but it was a total guess where to drop off, since the site specified to place IN their lot, instead of mentioning where to go if locked. App return process was annoying.
ROBERT RAwesome service
KELBY MVery caring people. Loved renting from them. So helpful
Michele UThe owner was very helpful and the equipment was brand new.
DAVID PThe guy was very nice but the trailer only had one ramp when it came time to load the car hours away from me leaving. I was directed to roadside assistance which eventually got my problem solved with the man at the Washinton Blvd. location the place that had a replacement trailer. That was a very nice man at that location also! The location I turned in the trailer was also very helpful and understanding of the situation.
GREGORY BThe employees who assisted me at the pickup and drop off locations were so wonderful. Both locations went above and beyond to accommodate me. Thanks, guys!
JAMEE MI did not rent a UHAUL. Is this stolen identity?
Terence KThe location is very hard to get into especially with the size truck and trailer we used. The personnel were very helpful however tried to charge us extra for the furniture pads that were never received initially therefore costing me more money than anticipated.
Samantha BI receive spectacular customer service at this location. As long as my equipment is available, I will choose this location for my rentals in the future.
JESSICA LI had secured the rental for the Coldwater Road location. Not sure how the location changed. I also selected Coldwater because they open at 7am. However, moving the truck to the new location meant I had to connect through the app. Even after I had completed the online check in the day before I still had trouble getting the information I needed to pickup the truck at 7am. I ended up calling the helpline. The first person was no help at all and transferred me to a 24/7 call center. The phone rang and rang. So much for 24/7 call center. I hung up and called again. The second person was awesome and helped me through the process. Every button on the app is a huge orange button. What I was missing was the miniscule orange button way scrolled down at the bottom with a step 2. Anyway, the second person was awesome and overall everthing else was perfect. Just the reservation location and app was the hang up.
Daniel GCheck out was quick and easy. Customer service was great!
Arie CGate was shut. Had no idea what to do. A stranger who worked next door helped guide us
Jacquelyn FI did my return after the place had closed so no interaction with staff the location is a garden shop area so not much expectations to begin with, lucked out there was a spot off the street in the gated area..,
Lorretta CThank you, Great customer service.
CHARLES MEverything was good
Melanie WEverything was fine I love the place
Michele UYour rep was friendly, courteous and expedient. He quickly handled my reservation and prepared the truck prior to our arrival. Excellent customer service.
janice pDon’t make us drive 20 miles total and in heavy traffic with a lot of red lights.
HENRY HA bit more heads up on the specifics of the remote pick-up process. That said, everything went smoothly.
Steven LDon't call your customer 3 hours before they are to pick up a truck and change their reservation. I was supposed to get a 26' truck and U-Haul changed it to a 10' but still wants to charge me mileage when obviously it was going to take me more trips with the smaller truck. It was very discouraging and upsetting when moving is already a stressful time. I had to rent a Penske truck as well or I would be still moving. U-Haul also changed my location for pick up and was further away for me. I would honestly say I hope you do pay attention to these surveys and take it seriously and try to make things right with me if that can't happen at least with your future customers because it would be hard for to come back as a customer. Reservation # 10128802 Thank you.
JAY CThe man that took care of us failed to do his job correctly in his "estimate" of total cost. When I called back to ask how much cost for another day rental his response was the same as the day before. When I turned it back in the milage I was charged triple THE AMOUNT than I expected. IF he Had he did his job correctly in the estimation process I WOULD HAVE NOT GOT IT FOR THE 2ND DAY. It is quite disappointing and very careless act of my overpayment due to your employee job lazyness.
Sandra KThe personnel were polite, efficient and friendly. Great place!
JOHN FU started out being nice n helpful to my brother. He rented a covered trailer n u were not understanding about him being late returning it. When we move ourselves in the next 30 days we will go to a U- hale we will go too the one on McKinney Ave n Lafayette St. Will not rent from U.
MARY GNothing
Tianna GNothing at all
Marcella JJust had an overall bad experience across the board with U-Haul. My reservation got switched around 2 times and I had to pickup way farther than my original reservation. Then, once I got it, they cancelled the extra 2 days I had booked so I had to call and get it figured out. Then, one of the cables on the U-Haul was broken from the previous customer so I had to deal with that. Just overall the worst experience I’ve ever had with U-Haul and no discount or anything. Waited on the phone for hours trying to talk to an actual human.
Zach Acouldn't add anything to improve service
Ernie KWas very difficult navigating the truck and line-haul trailer in such a confined space.
William EMarks Garden Center is saturated with nice people willing to go the extra mile! It is so refreshing in this world of anti-customer service. Thanks Jay!
Bruce DNothing. Very smooth transaction. Thank you!
Ann WThrow pillows =D
DOUGLAS SIt was hard to get the cab of the uhaul. I would recommend a lower step.
Victoria BEverything was great, the couple working here were pleasant, professional and informative. Very awesome experience!!
CATHERINE MGreat people!
NATHANIEL KGreat service.
Ricardo H