The online registration was horrible. I had difficulty getting a code and code working. When it finally worked so I could access the truck and use the app again I was unable to use the camera to take the necessary photos. It was very frustrating. I did not complete the last and simple drove the truck to complete the task I had planned. Upon returning the truck the app wanted me to complete tasks I was unable to do. I took a picture of my return mileage, I forgot to take a picture of the beginning mileage but that should be easy to figure out. I dropped off the keys in the drop box and called Mark's Garden and reported my frustration and that I cannot complete the online information. One saving point was the person I spoke to on the about not being able to unlock the truck, she was very nice and understanding.
Diane R
Marks Garden Shoppe
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Wayne, IN 46806
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Customer Reviews
- 4.0 Average Customer Rating
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We left it with 3 quarters of a tank at drop off and that is how much it was when we got it and still charged for gas. Not happy. Was happy to be able to use it for almost a full 2 days since we dropped it off early.
BRANDY SFor me it was an excellent service. Thank you very much.
Elder FVery nice and patient with me
LATOYIA BLocation stated Saturday hours were 9-3. I informed them id be dropping my personal vehicle off so id have transportation to get home on Monday. I arrived at 12:45 to find the location locked up. Received a call on Sunday from the location with the owner stating yhey were there till 1:00. This was a lie since i was ther at 12:45 with a phone record showing i called the office and got no answer. I would not recommend this location due to the operator lying and not following published hours.
EDWARD M