A bit more heads up on the specifics of the remote pick-up process. That said, everything went smoothly.Steven L.
Marks Garden Shoppe
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Fort Wayne, IN 46806
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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We have the largest selection in the industry!
- 4.5 Average Customer Rating
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Don't call your customer 3 hours before they are to pick up a truck and change their reservation. I was supposed to get a 26' truck and U-Haul changed it to a 10' but still wants to charge me mileage when obviously it was going to take me more trips with the smaller truck. It was very discouraging and upsetting when moving is already a stressful time. I had to rent a Penske truck as well or I would be still moving. U-Haul also changed my location for pick up and was further away for me. I would honestly say I hope you do pay attention to these surveys and take it seriously and try to make things right with me if that can't happen at least with your future customers because it would be hard for to come back as a customer. Reservation # 10128802 Thank you.JAY C.
The man that took care of us failed to do his job correctly in his "estimate" of total cost. When I called back to ask how much cost for another day rental his response was the same as the day before. When I turned it back in the milage I was charged triple THE AMOUNT than I expected. IF he Had he did his job correctly in the estimation process I WOULD HAVE NOT GOT IT FOR THE 2ND DAY. It is quite disappointing and very careless act of my overpayment due to your employee job lazyness.Sandra K.
The personnel were polite, efficient and friendly. Great place!JOHN F.
U started out being nice n helpful to my brother. He rented a covered trailer n u were not understanding about him being late returning it. When we move ourselves in the next 30 days we will go to a U- hale we will go too the one on McKinney Ave n Lafayette St. Will not rent from U.MARY G.