Customer Reviews for Marks Garden Shoppe
(U-Haul Neighborhood Dealer)

72 reviews

415 Oxford St   Fort Wayne, IN 46806

(260) 440-7107

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(260) 440-7107

415 Oxford St
Fort Wayne, IN 46806

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

DWAIN D. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
4.0

Customer did not leave a comment.

Tyler H. 
Rating:
5.0

Great people!

NATHANIEL K. 
Rating:
5.0

Great service.

Ricardo H. 
Rating:
5.0

Customer did not leave a comment.

Brittany E. 
Rating:
5.0

I had no problems at all

KAREN L. 
Rating:
5.0

THE ATTIC PORTION OF THE TRUCK WAS DIRTY.

DANIEL L. 
Rating:
4.0

I didn't realize that the truck would be on a side street and not on-property. Might need to mention that next time, but otherwise, things went well during pickup.

Michael H. 
Rating:
5.0

Super nice guy, drop off took about 2 minutes. When I move in a year I'll probably use this location to pick up a trailer.

Arianna B. 
Rating:
5.0

Customer did not leave a comment.

Amanda W. 
Rating:
2.0

Only thing bad about the experience is using the app have access to my information to someone overseas and I believe they used my credit card fraudulently.

Trent B. 
Rating:
5.0

The process was simple and easy. Even though we chose the online check-in option, they are very friendly and willing to help.

Stan M. 
Rating:
5.0

Customer did not leave a comment.

KARL K. 
Rating:
1.0

Customer did not leave a comment.

Eric J. 
Rating:
3.0

Customer did not leave a comment.

JULIAN C. 
Rating:
5.0

they went above and beyond, best dealer in Indiana for sure.

BRIAN S. 
Rating:
4.0

Customer did not leave a comment.

ERIN F. 
Rating:
1.0

Customer did not leave a comment.

Sidney B. 
Rating:
3.0

we rented the uhaul for 48 hours, but kept it only 24 hours. we received no offer of refund for the time that we did not use the vehicle.

JEFFREY H. 
Rating:
4.0

Very helpful gentleman at this location.

RUSSELL A. 
Rating:
1.0

The wheel almost fell of the Uhaul because there were only two untightened lug nuts on the wheel. I almost died and everyone's response was an acute lack of enthusiasm followed by sorry.

IVAN B. 
Rating:
4.0

The truck itself had driving issues. It shook violently when it was accelerated above 40 mph. Its almost like the transmission is about to go out. I highly suggest this gets checked, esp with this bad weather.

DIONA G. 
Rating:
2.0

Very nice people.

James H. 
Rating:
3.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

The online people need to be better on there reservations i reserved a 20 ft truck only to get a 15 ft making my packing the truck and making my moving more difficult they it had to be. And the Uhaul truck need to be services drove real sluggish.

Ta'Kisha W. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

I originally was scheduled with Dealz Unlimited down the street from this location. They were supposed to be open at 9 am which was the time I wanted to pickup the truck. We waited and tried to call the location. They did not pickup and the 1 800 uhaul number had a long wait time so I didn't want to wait. We wanted to get out move started. Went down the street to this location and she was extremely friendly and knowledgeable! Helped us right away and had everything we needed. They have been a pillar of the community for a long time with their business. I got a sleepy phone call at 11 am from the original location asking why I called.... avoid Dealz and frequent Marks!

Andrew B. 
Rating:
5.0

Really you hit it out of the park. It was perfect!

Mike J. 
Rating:
5.0

This is the best rental experience I've had at any Uhaul rental.

Debra W. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Tierra C. 
Rating:
2.0

They did not have the equipment I reserved with the truck. They didn't know how to physical distance and they didn't wear masks.

Charlene E. 
Rating:
5.0

Customer did not leave a comment.

Mike V. 
Rating:
5.0

No improvements needed..

Jerry L. 
Rating:
5.0

Customer did not leave a comment.

Sal S. 
Rating:
5.0

Jimi and Jen are wonderful!!!

Jama B. 
Rating:
3.0

Customer did not leave a comment.

Nicole K. 
Rating:
4.0

Good price, great service! Extremely satisfied with product, how it functioned and the quick easy business.

Eric B. 
Rating:
4.0

Customer did not leave a comment.

Laura H. 
Rating:
5.0

Everything went great. Jimi is knowledgeable and very friendly. I would definitely recommend renting from Marks'!

Jama B. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Simon U. 
Rating:
5.0

Great customer service

Erica P. 
Rating:
5.0

Some of the best people I've ever worked with..... Awesome Experience.....It don't get any better.... Your Lucky to have them represent U Haul......

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

gloria B. 
Rating:
2.0

Customer did not leave a comment.

Jeremy F. 
Rating:
5.0

Everything went as expected. The people were very friendly and knowledgeable. It was an easy process.

Jeanne W. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
4.0

THE STAFF AND TRUCK USED WAS GREAT!

Paula A. 
Rating:
4.0

Customer did not leave a comment.

Mark H. 
Rating:
2.0

Trailer wasn't tighten down right had no marker trailer lights unless the adapter I bought was wrong they only had brake lights and the return was a hassle but the girl at the return location was wonderful

Tyrone D. 
Rating:
3.0

He charged a different amount than the total I agreed to online and he didn't say anything.

Rachel M. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Tonee M. 
Rating:
5.0

Customer did not leave a comment.

Rosalind B. 
Rating:
5.0

Customer did not leave a comment.

LESLIE G. 
Rating:
1.0

I actually called the uhaul on Nuttman and they sent me all the way across town when they had uhaul trucks sitting on their lot.so my experience was horrible

eddy T. 
Rating:
2.0

Customer did not leave a comment.

grant G. 
Rating:
5.0

The team at Mark's were friendly and very accommodating. UHaul needs to know that Mark's locks their gates until 8am and they do not open until 9:00am, so you just need to notify the customers that they can not use the On-Line Pick-up APP at this location. Overall though the Mark's Garden Shop team rock!! Great customer service.

Theodore J. 
Rating:
5.0

Customer did not leave a comment.

LEWKENYA J. 
Rating:
3.0

Customer did not leave a comment.

Jennifer K. 
Rating:
4.0

Customer did not leave a comment.

Samantha B. 
Rating:
5.0

Customer did not leave a comment.

Calum J. 
Rating:
5.0

Customer did not leave a comment.

Zenaida E. 
Rating:
2.0

Sites were good but moving of the reservation and no phone call about moving the reservations. Will be awhile before I use uhaul again.

Robb G. 
Rating:
5.0

Customer did not leave a comment.

Corene J. 
Rating:
1.0

You could actually rent what is pictured. It's a 6 by 12 for trailer but the load ramp and entry point is only 4.5 for wide. I rented this for nothing, could even use it because I had a lawnmower with a 60 inch deck and couldn't loaded it through the narrow entry point. I didn't check before I left because I figured if the trailer was 6 foot wide then surely the load ramp would be as well. This want the case, next time I will rent from another company for sure.

Shaun C. 
Rating:
5.0

Customer did not leave a comment.

Donijun B. 
Rating:
4.0

Maybe this is the way all U-Haul rentals are now but I did not like the fact that when I picked up the truck it only had a 1/4 tank in it. They did tell me that I was only required to return it with a 1/4 tank. I shouldn't have to figure out how much gas I was going to use. They ended up with a "free" extra 1/4 tank because I returned it with a 1/2 tank.

Jamie S. 
Rating:
4.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

George T. 
No reviews have been submitted for this location.

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