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CRAIG S
Customer Reviews for Marrows Wireless LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I did not speak to anyone at drop off.
DAVID LI would have preferred a location closer to my home.
RAYMOND HThe whole process went very smoothly. The person who assisted me was very helpful.
MICHAEL WService was quite helpful and knowledgeable.
VLADIMIR KHorrible customer service guy. One young guy there selling lady a cellphone. Wouldn't log my return in. About 2 hours later, still not logged in. I called Corporate to get a gas credit but he couldn't request until truck was logged in. I called Marrows and waited on hold 12 minutes. Then called back went to voicemail. Then called back and got manager who said guy was in bathroom. I told him logged in my return asap! All the while Corporate was on phone with me. I filed complaint with Corporate.
CHRISTOPHER SThank you it was great for me
ALEXANDRIA HI have used this location before and I was comfortable to use them again. The movers I hired to help me with the move via uhaul were excellent too. I would highly recommend them again!
aquarianna mThe back of the truck had a lot of debries in it but the salesman was nice enough to clean it out for me before i left. Very helpful.
Vladimir SVery pleasant service representative. Location convenient but I had to call to make sure the business was actually a U-Haul.
JULIE MThe staff was not available at the time of drop off. Had to wait half an hour until his return to finish. The trailer used had problems with the door closing. Fortunately the door problem happened at the end of trip.Not sure if I would recommend this site.
RICHARD DNothing! The young guy was very helpful and very nice ☺️
LINDA CKeep the units clean. The truck I rented yesterday smells like cigarette and had hash on the cup holder.
Jorge VNothing. I was fully pleased and appreciated the service.
BRIAN TI did less than 40miles but was charged for 80miles. I do not trust renting from here again.
TAFADZWA CGeneral cleaning the trucks bed and the van , for the most part it served the purpose
KENNETH NVery nice people
AIYUB MThe truck had trash in it and an open dog food bag. They have an AirTag in there which is creepy. Would genuinely drive further to avoid this location going forward.
Casey CI felt like I was in the most illegal spot I've been in since before going to prison!! I expected to hear a bird or dog fight going on. I'm sayin more ghetto cell spot than boost or metro, some hot plate Spanish cooking, and a parking lot smaller than needed for a 20' truck!
Karen CThe truck transmission seemed to have stalled multiple times and was struggling to go forward after sitting in traffic. It perked a lot and the truck had to be fueled more frequently and I believe it was because of the engine issues.
LAKEYSHA BVery easy process, the manager was most helpful.
BARBARA ODropped the truck at the spot early same day at 7:30pm instead of 730 am next day. App would let me connect to the location but did not prompt me to put in gas or mileages. Dropped keys into box and was charged over $50 from that location next day. Contacted support and was not helped. Really upset with this whole transaction. I would not use this company to move again.
Emily CBroken mirror on truck made driving a bit of an adventure. Also, the app can be difficult to use when photos fail to upload.
Joseph BPassenger side mirror severely cracked in multiple pieces, can see out of mirror.
ROBERT BThis is the only place I will rent from. I never have a problem picking up a truck or any of the people that work there. It's a great place. The people are so helpful and nice if there's ever a problem, they always try to fix it. I've never had a problem with them, but I have had problems with other places and had to go to them, thank you so much
LORRAINE CService is always great. Vehicles are always clean and ready for pickup.
HONORIA SWay better than the surrounding U-Haul rental places.
Charles PVery good service, the person who serves is very friendly
OMAR MThe access code complicated
RUT JThe U-Haul was missing the dollie and blankets I ordered, and when I checked in with the app I marked NO for equipment not having either and then upon returning the truck I got charged a $200 fee for missing equipment. Very frustrated and I have filed a complaint because I shouldn’t have to pay the $200 or the $10 for either, since they were never there.
Michael LUhaul guy was very helpful and kind
LISA MN/A
JOSE MI picked up a truck it was dirty and door n window was broke , waited 4 hours to get it fixed , I just lost so much money with this inconvenience and I didn’t get no help
DENISE KNothing I can think of .. great communicators and truck was ready when we got there..
CATHERINE MMy experience was extremely exceptional with renting from this location. It’s was easy and fast. Definitely would rent from here again.
TYRON CGreat loca
BRIAN ANothing everything was easy from reserving to picking it up. The young man was very friendly and courteous
JOYCE FThey were great !
CORY TAbdul was great !
Maxwell AVery friendly. They also changed my phone battery while I was there!
Daniel MThe staff was very helpful and friendly. Everything went quick and easy. (Skip the app, go inside)
George UVan was not clean inside. Change oil message on. Windshield wipers did not clear windshield in the rain. Streaky, smearing. Had trouble starting-weak battery.
FRANCES LOne of the tail lights on the tow dolly was totally missing.
geoffrey eI ordered 2dozen moving blankets and a furniture dolly. Neither were in the truck. The service provider did get us moving blankets; shower he piled them up on the sidewalk and they were even folded. There was not 2 dozen. I was not able to complete online check in form and was told by service provider that it did not matter
Sheila PNothing. Highly recommend
michael d