Customer Reviews for Marrows Wireless LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Marrows Wireless LLC

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FRANKLIN L.
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Service was helpful and allowed additional time with the vehicle without expense.

JEFFREY A.
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Customer did not leave a comment.

Ashley W.
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Be sure to be aware of the hours the pick up location is open and not schedule pick up before then.

david L.
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Customer did not leave a comment.

Blade G.
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Put cruise control on your long distance movers.

JASON W.
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Customer service is great! There truck's are extremely clean. I live in Newport area and still use this company!

WILLIAM H.
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Customer did not leave a comment.

Gopala S.
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Customer did not leave a comment.

Rafael O.
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Good customer service. I will come back!! I love the new mobile check-in where you can add your drivers license and simplify the process this actually creates a better customer experience and expedites the process

Randi M.
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Customer did not leave a comment.

Edwina T.
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Please tell your customers where the gas tank is located. I was very surprised. Excellent Service and Staff very friendly.

Marlen W.
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U haul app is not great for checking in. It took me over an hour to get my truck because of the back and forth with the pictures. And it saying it couldn't find my location. I reserved the truck 1 month early... 2 days before they call and tell me they will not be open for 2 hrs later than my pick up.... biggest thing the app needs improvement!!

Daniel C.
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The experience was a nightmare. I rented a 26' truck well ahead of time only to find out the day before that my unit was unavailable. I was on the phone with customer service who arranged for two 10' units to be rented. they had promised me a credit to make it right but every time I call in the hold times are insanely long. The saving grace was your rep Samantha in the DE HQ. She remembered my situation and rectified the financial portion of the experience. Overall: Customer Service: A+ BUT - Long Hold Times (30 minutes on Sunday and gave up. - App kept timing out while trying to get the keys...had to call corporate again - Shortage of units

ROZIE Z.
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Very nice!

HASSAN T.
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Customer did not leave a comment.

Nancy F.
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The mobile check in did not go smooth. Better instructions would have been appreciated. We didn't know that Safari was needed to take the pictures. It delayed us picking up the vehicle and resulted in a late return which we were charged for. The bed of the truck was not clean We had to sweep it out before loading.

Angela W.
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Customer did not leave a comment.

denine B.
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They were so friendly and helpful

Kevin G.
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Customer did not leave a comment.

BARBARA F.
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It's was a Saturday and there is one person who works the store and the line back up needed more than one person on a busy day

MOHAMED A.
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All good Thank you

NATASHA B.
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Customer did not leave a comment.

Richard B.
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Customer did not leave a comment.

Ming G.
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cant do anything

Christopher W.
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Customer did not leave a comment.

Eric C.
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Reed S.
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JOELLE J.
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He was great!

Margaret T.
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Nothing

NDODE M.
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Customer did not leave a comment.

Giuseppe C.
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Alexander M.
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mason D.
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robin G.
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Very helpful and professional. I needed the rental on short notice and they were able to accommodate me. Excellent service!

SAMIRA H.
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Customer did not leave a comment.

Hubert W.
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The online rate was 69 cents per mile why was I charged 99 cents per mile?

William T.
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reserved at one location for 8AM pickup. on check-in night before was notified equipment was at another location that did not open until 10AM was told at 10AM that I could have picked up earlier by unlocking combination key deposit I should have gotten a call the night before explaining the process two wasted hours made long day longer

Sheryl C.
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Customer did not leave a comment.

Jamie N.
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Customer did not leave a comment.

Yi W.
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The store staff is very helpful.

Timothy B.
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Customer did not leave a comment.

Barbara F.
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Efficient and no hassle at all! Very smooth pick up! Thank You!

Tyler B.
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Customer did not leave a comment.

JILL P.
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They have key boxes but didn't use them, I had to go inside and physically get a key from a man who wasn't wearing a mask. I doubt the trucks are sterilized between rentals. I don't feel safe renting from here again.

Kaitlyn M.
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Customer did not leave a comment.

Daniel T.
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Customer did not leave a comment.

Frederick B.
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All good, helpful staff

CARLA S.
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Nothing. Abe was nice and professional. We were in and out in a few minutes which is a major plus. Abe is very knowledgeable about his job. 10+ rating and we will be back to rent again.

Jennifer F.
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Customer did not leave a comment.

Franklin L.
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Very friendly staff. The truck was clean, no visible problems and had a full tank of gas. I was in and out in no time. Highly recommended

HABIB A.
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Perfect nice and fast

GERALD M.
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Showed up half hour late ok after that

Domenique B.
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Customer did not leave a comment.

Monique H.
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Customer did not leave a comment.

KEVIN M.
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XINGYU H.
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Customer did not leave a comment.

JASON W.
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Service is great, and the trucks are clean and has exactly what you need inside. ??

MARISA R.
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Was not informed that if after hours I need to take pictures of the gas and odometer. Therefore I put the keys in prior to getting that and was unable to complete the transaction on line.

JANAE H.
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This is my preferred location based on associates being extremely friendly, efficient, professional and expedient.

ABDUL K.
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Customer did not leave a comment.

ADAM H.
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Customer did not leave a comment.

john T.
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Abdul was a gentleman and a pleasure to deal with. Full endorsement.

Richard P.
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Customer did not leave a comment.

Megan W.
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I did not have any issues with the location. Solely with the Uhaul online system. The odometer of the truck did not match the mileage they told me at all. However, when I tried to report this in the app (with a picture), they told me that I was unable to send it through the system, I had to call a representative. Given that I was already in the process of moving my belongings, I did not have time to do that. Then, when I returned to the location and tried to put in the actual mileage value, it just errored out and didn't let me move forward. Even though I tried to put it through probably 10 times. I eventually back-calculated how many miles the truck "should" have had on it if I had received it with the appropriate mileage, and that finally worked. But I felt bad about having to lie about it (even though obviously the issue was not my fault).

SHANIA B.
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The gas tank was completely empty when I got the uhual I had put 50$ in the tank just to get by which was ridiculous that they gave me a empty uhual with no gas the uhual breaks were awful it was slow overall experience was awful I was not happy after I left I was not notified there was a extra 20$ fee for drop off until last min

Francis S.
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Nothing. Second rental from this location in past month. Excellent service. Kind people. Spotless truck.

Melvin K.
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Customer did not leave a comment.

ABDUL K.
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You guys did a fantastic Job. GREAT Customer Service!

khaled A.
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Customer did not leave a comment.

JASON B.
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Everything was great with my experience. The guys were very easy to work with and very accommodating. It was nice to talk to them and they made me feel very comfortable. Great experience!!

Patricia H.
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Customer did not leave a comment.

Roy B.
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Fix the Uhaul app so it actually saves time checking in instead of slowing it down

Christopher R.
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Customer did not leave a comment.

Francis S.
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While the actual building that houses the UHaul office is not especially attractive and there was construction taking place in the store, the man we worked with was excellent and the truck was spotless clean...much better than our most recent prior uhaul rental at a different location. Our rep was courteous and a pleasure to work with and I'd recommend them anytime.

Joseph D.
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Nice clean vehicle. Pleasant owner. No upselling. Very good experience.

Oscar H.
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Everything was perfect,thanks!

Tyler A.
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Customer did not leave a comment.

Jill G.
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Customer did not leave a comment.

Richard P.
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Customer did not leave a comment.

Nismarie R.
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Customer did not leave a comment.

Alicia R.
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Customer did not leave a comment.

Christopher P R.
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alan S.
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Customer did not leave a comment.

Thomas Z.
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Customer did not leave a comment.

Bruce F.
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Customer did not leave a comment.

Thomas B.
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Customer did not leave a comment.

Nile C.
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Maintain your trucks so people dont have to constantly jump them and stop being on FaceTime and talking on the phone in front of customers.

Tiaire H.
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Customer did not leave a comment.

Victor K.
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Customer did not leave a comment.

Farag M.
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Excellent location

Leonard O.
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Abdo was very kind and made sure that we were able to grab our vehicle for what we needed. I would gladly recommend him to others.

Juan A.
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Good

Daire G.
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Customer did not leave a comment.

Abderrahmane A.
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great service

Marisol K.
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Customer did not leave a comment.

Howard D.
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The gentle that assisted me was very professional and assisted me, which made my day to be perfect.

Tyesha U.
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Customer did not leave a comment.

Linda B.
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This is the best place to rent a U-Haul. They are friendly, fast check out/in.

Felicia G.
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This is the second time I have rented a van from this location. The gentleman that assisted me was very nice and super helpful. I will go there again.

William C.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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