Customer Reviews for Marrows Wireless LLC
(U-Haul Neighborhood Dealer)

423 reviews

50 Marrows Rd   Newark, DE 19713

(302) 565-4056

Location Hours

  • Mon-Sat: 10:30 am - 8:30 pm
  • Sun: 10:30 am - 6:30 pm

Services at this Location:

Contact Us

(302) 565-4056

50 Marrows Rd
Newark, DE 19713

Services at this Location:

Location Hours

  • Mon-Sat: 10:30 am - 8:30 pm
  • Sun: 10:30 am - 6:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Was in and out in less than 10 minutes and everything was ready.

JACQUELINE M. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN E. 
Rating:
5.0

Great service. Very quick process from start to finish.

LARRY D. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO E. 
Rating:
5.0

The process was fast and courteous. The customer service was fantastic.

KARRIEM A. 
Rating:
5.0

Ahmed and is staff (at Marrows Road Wireless) are attentive, helpful, and efficient. Second time in 5 months I have rented a truck from them and would use them again.

ALAN R. 
Rating:
4.0

clock in truck had not been reset after Daylight savings time.

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL B. 
Rating:
5.0

Customer did not leave a comment.

THEODORE Y. 
Rating:
2.0

The truck was operable and a good choice for a short-distance job (as we had); front bumper was mangled and the truck seemed to run roughly; the staff was very friendly but working out of a cellphone accessory office which was difficult to identify as the rental location; vehicle parking was very inconvenient; but, again the staff was very good.

DEAN R. 
Rating:
5.0

They were very easy and quick to get me all set up. They also helped me out and let me pick up the truck the night before so I could get an early start. Next time I need a uhaul I'm definitely using them.

DAVID D. 
Rating:
5.0

Great

ABDO G. 
Rating:
1.0

Customer did not leave a comment.

MICHELE S. 
Rating:
3.0

I was first sent to a further location that did NOT have the equipment I wanted. That location found the equipment I wanted and reserved the trailer for me.

GLENN B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
5.0

Provide a lock for the truck. The previous renter took the lock, and this location did not have one to replace it.

ASPASIA A. 
Rating:
5.0

Customer did not leave a comment.

Wilson F. 
Rating:
1.0

This location was the worst uhaul I've seen by far. It is COVID 19 and their trucks are filthy. I had to clean the inside. The truck had mud splashed all over it. Dirty inside. The truck was damage upon picking up. The bumper was extremely damage. I was worried about the safety of driving it. Uhaul has no standards as a whole when it comes to providing clean and safe truck rentals for us as consumers. Very poor customer service. You should be appalled.

AARON G. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

All well

ISMAIL RAGAB MOH A. 
Rating:
4.0

Customer did not leave a comment.

CLAYTON E. 
Rating:
5.0

Expert customer service. A true friend

ALLEN J. 
Rating:
5.0

Great service !!

KEVIN W. 
Rating:
4.0

Customer did not leave a comment.

BRITTANY M. 
Rating:
4.0

Customer did not leave a comment.

Gregg Z. 
Rating:
4.0

More clear signage to indicate where the UHaul counter is would be helpful as the area is shared with another business. Staff members were very friendly and helpful.

Wendy R. 
Rating:
3.0

My reservation was moved to this location at the last minute and I was unable to pick it up 1 hour early because the location did not open until 10 am.

John S. 
Rating:
5.0

Before driving; uhaul sends me a link to verify the condition of the equipment to make sure gas and miles are exactly the same with the electronic receipt. Likely everything went well!

ABDO G. 
Rating:
1.0

Total rip off

Philip B. 
Rating:
5.0

Customer did not leave a comment.

DARWIN M. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
3.0

Rental truck had steering problems over 40 mph. Parking the vehicle upon return was almost impossible with all the loitering going on at the store.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

ORIN J. 
Rating:
3.0

Customer did not leave a comment.

BEVERLY D. 
Rating:
4.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

ESSAMELDIN E. 
Rating:
3.0

The truck was dirty and clearly not cleaned from previous renter. When I returned the truck I put more gas in it than there was when I picked it up. They told me I was wrong and charged me for not returning it with the right amount of gas. They basically ripped me off. Considering you can rent a U-Haul on every corner, I will never use this one again, they are scam artists.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL B. 
Rating:
5.0

Customer did not leave a comment.

Xiangyu L. 
Rating:
5.0

Customer did not leave a comment.

OMAR M. 
Rating:
1.0

No paking in lot and had to go into site to get instructions on where to park and move truck to location.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

Kathlene F. 
Rating:
5.0

Customer did not leave a comment.

Hellen M. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

RYAN S. 
Rating:
5.0

Customer did not leave a comment.

KURT P. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL B. 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
Rating:
3.0

Clean the truck. Storage area was covered with dirt and the ramp was covered in broken glass that fell out all over my driveway

Timothy K. 
Rating:
5.0

I had an accident while renting a U-Haul truck from this location and every person who was in some form a representative of U-Haul was very helpful, patient and understanding. Thank you!

MIAH L. 
Rating:
5.0

Customer did not leave a comment.

Chris D. 
Rating:
5.0

Customer did not leave a comment.

SHERYL C. 
Rating:
5.0

This is the only location in my area that I rent from. The customer service is the best, friendly, and very helpful. Others close by do not take care of the equipment and do not give the customer any help when it's not taken care of.

Linda B. 
Rating:
4.0

Before we picked up the truck at this location, we were left with no truck. I had booked a truck a few weeks ago and received a phone call to finalize my reservation. Due to the high volume of rentals, we had to pick up and drop off at a location that was extremely out of the way. As we turned up on Saturday at 9:30 AM, we were informed that we didn't have a rental at the location as he gave us a phone number to call. The owner was RUDE and told me to calm down and to be kind on the phone with no reasoning to do so whatsoever. I proceeded to call UHaul customer service. The first person I spoke with put me back into the hold queue because she didn't want to deal with the fact that she had to investigate why we were cancelled in the first place. The second CS rep I spoke with, Hallie, was able to quickly investigate and help us out to get a new truck. CS is not easy, but she handled the situation with ease and made us all feel better that we got a truck and were able to complete our move. This company should be ashamed though. Logistics are not terribly difficult. How is it possible that a company cannot inform a customer that their reservation is cancelled? Why are these UHaul distributors not properly vetted? Don't allow these small distributors to ruin other people's day. Fix the problem and you'll help adjust the logistics problem you have currently. It should be easy to plan and think through different scenarios so that you don't leave customers stranded on the phone for an hour in worry that they may not be able to move out in time.

ALEXANDRIA R. 
Rating:
2.0

Not a fan of uhaul. Scheduled to pick up at a location closer to me and when I get there they send me a email saying I need to pick up from another location. Get to the next location and the have to wait 20 minutes the owner shows up. Had a 4 hour appointment and didn't get my truck till a hour later and I only had 3 hours left. Tried to call support and was on hold for 45 minutes before I hung up. Overall experience. Poor

Christopher D. 
Rating:
5.0

Outstanding service!

Paul H. 
Rating:
4.0

Customer did not leave a comment.

SANDRA R. 
Rating:
4.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

I don't know the young man's name; however, he was courteous and very helpful to work with during the process. Much appreciated.

JONATHAN S. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE M. 
Rating:
1.0

I spent about 2 hous either on hold or talking to uhaul, not being able to login to get the truck, as it would not accept my license number, then it would not allow mw to submit pic of odometer readings...got charged for a dolly I did not want....ordered 1 dozen blankets, got 2?

Mark T. 
Rating:
4.0

Everything was so convenient. Fast in, Fast out

RONALD V. 
Rating:
3.0

Customer did not leave a comment.

Andrew E. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
3.0

Floor of trailer of truck had quite a bit of debris and dirt. Several blankets not folded. Inside of front windowshield had dirty film which decreased visibility.

MATTHEW H. 
Rating:
2.0

Trash in van, vehicle was damaged upon receiving it.

HERBERT B. 
Rating:
5.0

Customer did not leave a comment.

Reza F. 
Rating:
3.0

Customer did not leave a comment.

MONIQUE S. 
Rating:
4.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

ROWNAK M. 
Rating:
4.0

Staff friendly and helpful.

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Ahmad, the store owner, was great! He was accommodating, professional, and friendly. He is an asset to your brand. The 15 foot truck was an excellent vehicle, i.e. easy to drive, great mirrors, super on gas, while gate and ramp worked well.

ALAN R. 
Rating:
5.0

Customer did not leave a comment.

NATHAN A. 
Rating:
4.0

Customer did not leave a comment.

SCOTT W. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE D. 
Rating:
4.0

Customer did not leave a comment.

SUSAN G. 
Rating:
5.0

My original location, Newark Safe Storage, called me a couple of hours before my pick up to tell me that the van I reserved was not operational. Do I get a $50 credit for the vehicle not being available?

Brian T. 
Rating:
4.0

It's a local business. It saved a lot of hassle going through the city, especially when I needed to return the vehicle. There may be a few dents, but the owner knows the condition of the vehicle and will not try to cheat you. He's a good businessman and wants the best for his customers.

Lance L. 
Rating:
3.0

LOTS of dents and scrapes for such a new truck. The bottom part of the right rear door (including the license plate) was falling off, held on with packing tape and string. We had a long trip and I'm surprised it was still attached when we got back. Fix that and the truck would have been fine.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

DAVID PATRICK H. 
Rating:
3.0

Nothing, just and older building but it was fine. Serves it purpose.

RAYMOND L. 
Rating:
5.0

It will be very helpful if the truck has ramps to bring things inside the truck. The company should also provide ropes and blankets. The truck was in good condition.

Gerard F. 
Rating:
5.0

Just wonderful service with the way you was

CATHERINE D. 
Rating:
5.0

Abdul was very helpful and friendly

John B. 
Rating:
1.0

Completely lost. Doesn't know the equipment at all.

ROBERT C. 
Rating:
1.0

The cab could use a good disinfecting and wipe down. Smelled like weed and cigarettes. The Vendor location was a dump.

Thomas G. 
Rating:
4.0

Customer did not leave a comment.

MARCELLO T. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
4.0

Customer did not leave a comment.

TAMARA S. 
Rating:
3.0

Customer did not leave a comment.

ARYANNA H. 
Rating:
4.0

Customer did not leave a comment.

SCOTT W. 
Rating:
3.0

Uhaul changed my pickup location to ANOTHER STATE without notifying me.,,I had to call and demand a new location where I needed it.

William K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHPATRIC H. 
Rating:
5.0

Very good experience.

Marla D. 
Rating:
5.0

Customer did not leave a comment.

Ira K. 
Rating:
5.0

Customer did not leave a comment.

Samin G. 
Rating:
4.0

My emailed receipt is illegible and have not received a better copy. Please provide as soon as possible

Tina L. 
Rating:
5.0

Customer did not leave a comment.

rodney B. 
No reviews have been submitted for this location.

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