Truck was a little worn out but to be expected...overall pretty good and easy experience
Heather N
Customer Reviews for Martin Exxon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location did not have the equipment I reserved. Their check out system was slow. Part of the driver side seat belt was broken. The gas tank was on empty. When I dropped off the truck, they did not have proper signage for where to park the truck and your u-haul representative was very rude when I informed them of this. I will never use this location. The representatives you have there have left with me very negative feelings towards the uhaul brand.
ANTHONY DEverything was awesome! Nothing is needed for improvement
Seiko HQuick, courteous service at a reasonable price.
VICKI Gbad service and very rude
Bo ZEvery thing was excellent. Very courteous
Deborah AThe location and return time was very convenient. Keep up the good work.
Hiram KThe truck was filthy, with stuff still left in from the last customer. This was a Uhaul place at a gas station. I will use an actual Uhaul facility in the future.
Paula CI had so many issues with returning my truck. It took me an hour of running and trying to figure it out. Then 2 separate phone calls to uhaul to clarify that my return was received as the store clerk said I was still responsible for the truck until it showed as returned in the system. I also left MORE gas on that truck than when I originally picked it up and it was not recorded. That meter floated so bad smh. I do not have these issues with the Golden ring location. I will continue going there
Dechandra WTruck had no gas to start. Nobody told us where the truck was located. Had issues returning the truck and the attendant was not helpful at all.
Ashley BFirst truck had Check Engine light on - cashier had no idea what that meant. Cashier moved us to another truck but not without having yo call for help.
Jodi BSo it looks like all you care about in this review is the locations. The locations were fine. Your app is a piece of shit. I went to drop off the truck and you folks want pictures of the inside, the mileage and gas gauge, both sides the front, the back, the back with the door open, and the location. I get it, you want to know that the truck isn't damaged. but I should be able to take the picture accept it and move on to the next picture. That isn't how your system works. I took all of the pictures on the truck, then when I finally got it to accept a picture of the location, your app wanted me to take the pictures of the truck again. And so I did. All told I took over 200 pictures before we got to the you can give them your keys part. The people at Martin Exxon, I give them 5 stars, they were great, the truck gets 5 stars it was great, the app and U-Haul, 0 stars.
Mark KI was charged 100 dollars more than I was quoted. The appliance dolly was not in the truck. It was harder than anticipated to check in and the vehicle was almost on E when I got it. I will never recommend Uhaul again or use it. I will try another company for any other moving experiences. It was a hassle trying to actually speak with someone who could help when it came to changing the reservation and the customer service person was rude and unhelpful. This was probably the worst moving experience I've had so far.
Shateara DJust make sure the back of the truck is swept out
Jessica PAdvertising for 19.99 when the total for 4 hrs was 76.00 is a bit misleading
Kelly WYou need to provide better equipment for out of town drivers.
Michael HNo complaints or concerns
Blondcette BI just couldn't get on your website for some reason to check in for time mileage ECT. But other then that it was fine. I beleave the lady didn't no how to do it and asked me to do it n I couldn't either. She said the person that does wasn't there
Bernadette GGET BETTER PEOPLE AND HAVE DISCOUNTS FOR DISABLED SENIOR CITIZENS.
Vincent SMake the return process work if a person does not have access to a phone or wifi.
Ren CMake the web site easier! I had a lot of difficulty with the app on my android phone and was basically told if I didn't fill out the form, I wouldn't be able to rent the truck. Once I was able to rent the truck, I was charged for the dolly that I didn't request and one wasn't even available for me to use.
Karen ONot a thing. Employee was pleasant and very quick.
Janet BI reserved a 26 inch truck, it was not ready when I arrived. I was in the place of business for 1hour and a half, smh.
Christine MExxon station with a kiosk. Lady behind the counter barely acknowledged us.
Tom SI was better than going to the uhaul place on palaski highway
Edna WRude, not helpful at all!
Debra BVehicle was leaking oil and kept cutting off. Then they overcharged me when I was told to deny the charges once I returned the vehicle. Not understanding why I have any balance there. Never again
Shaina SI will never rent a uhaul again 1st experience and everything from Start to finish has been a headache and a horrible experience!!
Jaclyn GNothing
Eva CQuick and polite in and out. Can't ask for much more than that.
Tiffany LThis was the worst experience I have ever had renting with Uhaul. I will let everyone I know not to rent from Uhaul, especially the location I rented from. I went to the Exxon to pick up the truck and it was not cleaned or inspected before given to me. I watched a customer drop the truck off and come in with the keys as I was checking in. As soon as I was done with my check in the Owner gave me the keys to that same truck. Since this was the case I checked the speedometer myself. When I tried to return the truck the day it was scheduled for drop off by 5 pm, I arrived at 4:30pm and stood and waited until 5:30pm for the gas station clerk to help me return the truck. Since it was past 5pm I was automatically charged for an additional day. The cashier did not know how to take the charge off the account for her causing the check in to be late. I was told that I had to come back the next day earlier to return the truck since I had been charged for the extra day. So I left and went home. The following day I arrived at 4pm and proceeded the drop off process. When I received my final invoice I was charged for 20 extra miles that I did not use. The $100 deposit that I was promised to have returned to my account was not credited on the invoice either. The prices displayed online did not match the rates I was charged on my invoice. In addition I was charged $60 for gas when I only used $20 worth of gas. The gas station clerk was able to take the fee off for the gas since I offered to fill the tank myself. I was also charged a bogus “Earth” fee? A fee for the air? I asked for the deposit to be refunded and the mileage be adjusted as I had proof of the miles I used while in possession of the truck and customer service argued with me over putting the deposit back in my account when the truck was in the same condition it was when I picked it up. Since they would not refund the deposit or the overcharged mileage fee I had no way to Uber home. The customer service agent for Uhaul called the store manager to try to get him to come out to the Exxon and assist me with the error made, but he told me he could not come out because he was dealing with a personal matter. So I had no other choice but to take the truck back home. I let the manager know where I parked the truck and that the keys were in it and he could come get the truck since they were not refunding me the extra money. After the truck was picked up I received an additional invoice for $900. I do not recommend Uhaul to anyone. Go with Enterprise next time. Way better customer service and they don’t steal from you.
Kristy PThe service was efficient and professional!
luwana tSteering on truck had a lot of slack.
Gerald HGas cap was falling off. It was missing a wind shield wiper. Location staff was nice but not really helpful. Had to download the app because the web browser wasn’t working.
Ray MWas not the person’s first priority
Denise FGood customer service
Anna DThe gas cap was open and the gas tank was only half filled up. Unable to load pictures due to poor cell signal. The customer service agent we called was excellent.
Christopher PN/a
Robert CWhy was I charged a $12 gas fee for 2 gallons of gas. Especially for the fact that I had only used the U-Haul for a total of 7miles. The gas prices near me don’t equal to $12 for gas for 2 gallons and I definitely did not used 2 gallons barely even 1.
ELIZABETH DI’ve had issues with them overcharging me on two separate occasions. I spoke to the attendant and was told the charges would be handled. I was overcharged for gas when I took pictures to show the gas was where it was upon pick up. I was told that management would handle it. However, I was still overcharged. Previously I was charged for a two day rental when I returned the truck the same day. I’m not sure if they are attempting to overcharge customers hoping that the bill isn’t scrutinized.
Meagan WThe truck was really dirty inside and had food in it that had been left.
Danette PVery nice people to deal with courteous responsive the only thing I didn't like was I could not open the link for my receipt I would have preferred a paper receipt
Steven OYou changed my location at the last minute. This made my entire move really complicated, it added costs to my journey, and made coordination with movers (who I booked through you!) awful. A really awful experience.
Benjamin TI did not reserve this location. I received different text messages from two locations. I arrived at one location and they were closed and no trucks. I called the other number and they were 10 minutes away. Very dissatisfied with uhaul. The Exxon location and staff were great but I didn’t want that location.
Salvatore GI was only late for 30 mins to return the truck but I was charged extra half of the original payment.
JAMES AGreat first experience with a U-Haul !
Mason sNot the site I chose, given wrong keys to truck twice, I guess it was the Manager, very disrespectful to me , overall bad experience. He should not represent Uhaul, not the person to represent business.
Gloria CA better return process and more helpful staff
ENOQUANIYA FI checked-in online because this location added about 40 mins to my timeline. He was very nice, but disorganized. He did not know how many moving blankets I had reserved and just gave me a bunch. He kept having to wait on customers and have me wait. Eventually he just handed me the keys to the truck and told me where it was. I came back in to ask about how the tolls will be paid and he told me that I had to pay in cash at the toll booth!! REALLY? Then he told me that he forgot to scan my other driver's license. I had to go out & get it. There was a line of customers, but I went to the side and he did take care of it right away. It is not like I was a walk-in, I had a reservation. At least the truck was ready for me. Be more prepared.
Diana CMAKE SURE THE EQUIPMENT IS NOT BROKE .THERE WAS A PIECE OF THE BACK THAT THE WELD HAD BROKEN OFF. I'M JUST GLAD I NOTICED IT BEFORE PUTTING IT IN MY BACK SEAT OF MY CAR. OTHER THAN THAT THE SERVICE WAS AWESOME AND EMPLOYE WAS FRIENDLY. HAVE A GREAT DAY. MR HALL
Ronald HI don’t blame this location but this company’s website. It is misleading to have me book a reservation to drop off the vehicle in another location and confirm the reservation only to inform me when I arrive that I have to return it to its place of origin, which cost me more in miles. I was charged for furniture pads and a dolly which I never received. The individual at the checkout was unhelpful. Advised me to check in electronically because I had indicated that on my reservation but I was never given an option for check in. This is a terrible company
Corey MMake the wait time less long before you get to use the U-Haul
Aaron BCustomer service was excellent. Drop off was convenient and quick.
Ebony M