(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Middle River, MD 21220
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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We have the largest selection in the industry!
- 4.0 Average Customer Rating
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Quick and polite in and out. Can't ask for much more than that.Tiffany L.
This was the worst experience I have ever had renting with Uhaul. I will let everyone I know not to rent from Uhaul, especially the location I rented from. I went to the Exxon to pick up the truck and it was not cleaned or inspected before given to me. I watched a customer drop the truck off and come in with the keys as I was checking in. As soon as I was done with my check in the Owner gave me the keys to that same truck. Since this was the case I checked the speedometer myself. When I tried to return the truck the day it was scheduled for drop off by 5 pm, I arrived at 4:30pm and stood and waited until 5:30pm for the gas station clerk to help me return the truck. Since it was past 5pm I was automatically charged for an additional day. The cashier did not know how to take the charge off the account for her causing the check in to be late. I was told that I had to come back the next day earlier to return the truck since I had been charged for the extra day. So I left and went home. The following day I arrived at 4pm and proceeded the drop off process. When I received my final invoice I was charged for 20 extra miles that I did not use. The $100 deposit that I was promised to have returned to my account was not credited on the invoice either. The prices displayed online did not match the rates I was charged on my invoice. In addition I was charged $60 for gas when I only used $20 worth of gas. The gas station clerk was able to take the fee off for the gas since I offered to fill the tank myself. I was also charged a bogus â€œEarthâ€ fee? A fee for the air? I asked for the deposit to be refunded and the mileage be adjusted as I had proof of the miles I used while in possession of the truck and customer service argued with me over putting the deposit back in my account when the truck was in the same condition it was when I picked it up. Since they would not refund the deposit or the overcharged mileage fee I had no way to Uber home. The customer service agent for Uhaul called the store manager to try to get him to come out to the Exxon and assist me with the error made, but he told me he could not come out because he was dealing with a personal matter. So I had no other choice but to take the truck back home. I let the manager know where I parked the truck and that the keys were in it and he could come get the truck since they were not refunding me the extra money. After the truck was picked up I received an additional invoice for $900. I do not recommend Uhaul to anyone. Go with Enterprise next time. Way better customer service and they don't steal from you.Kristy P.
The service was efficient and professional!luwana T.
Steering on truck had a lot of slack.Gerald H.