Customer Reviews for Martin Exxon
(U-Haul Neighborhood Dealer)

Rating:

3.0

Just make sure the back of the truck is swept out

Rating:

3.0

Advertising for 19.99 when the total for 4 hrs was 76.00 is a bit misleading

Rating:

5.0

You need to provide better equipment for out of town drivers.

Rating:

5.0

No complaints or concerns

Rating:

5.0

I just couldn't get on your website for some reason to check in for time mileage ECT. But other then that it was fine. I beleave the lady didn't no how to do it and asked me to do it n I couldn't either. She said the person that does wasn't there

Rating:

1.0

GET BETTER PEOPLE AND HAVE DISCOUNTS FOR DISABLED SENIOR CITIZENS.

Rating:

1.0

Make the return process work if a person does not have access to a phone or wifi.

Rating:

5.0

Make the web site easier! I had a lot of difficulty with the app on my android phone and was basically told if I didn't fill out the form, I wouldn't be able to rent the truck. Once I was able to rent the truck, I was charged for the dolly that I didn't request and one wasn't even available for me to use.

Rating:

5.0

Not a thing. Employee was pleasant and very quick.

Rating:

2.0

I reserved a 26 inch truck, it was not ready when I arrived. I was in the place of business for 1hour and a half, smh.

Rating:

2.0

Exxon station with a kiosk. Lady behind the counter barely acknowledged us.

Rating:

5.0

I was better than going to the uhaul place on palaski highway

Rating:

2.0

Rude, not helpful at all!

Rating:

1.0

Vehicle was leaking oil and kept cutting off. Then they overcharged me when I was told to deny the charges once I returned the vehicle. Not understanding why I have any balance there. Never again

Rating:

1.0

I will never rent a uhaul again 1st experience and everything from Start to finish has been a headache and a horrible experience!!

Rating:

5.0

Nothing

Rating:

5.0

Quick and polite in and out. Can't ask for much more than that.

Rating:

1.0

This was the worst experience I have ever had renting with Uhaul. I will let everyone I know not to rent from Uhaul, especially the location I rented from. I went to the Exxon to pick up the truck and it was not cleaned or inspected before given to me. I watched a customer drop the truck off and come in with the keys as I was checking in. As soon as I was done with my check in the Owner gave me the keys to that same truck. Since this was the case I checked the speedometer myself. When I tried to return the truck the day it was scheduled for drop off by 5 pm, I arrived at 4:30pm and stood and waited until 5:30pm for the gas station clerk to help me return the truck. Since it was past 5pm I was automatically charged for an additional day. The cashier did not know how to take the charge off the account for her causing the check in to be late. I was told that I had to come back the next day earlier to return the truck since I had been charged for the extra day. So I left and went home. The following day I arrived at 4pm and proceeded the drop off process. When I received my final invoice I was charged for 20 extra miles that I did not use. The $100 deposit that I was promised to have returned to my account was not credited on the invoice either. The prices displayed online did not match the rates I was charged on my invoice. In addition I was charged $60 for gas when I only used $20 worth of gas. The gas station clerk was able to take the fee off for the gas since I offered to fill the tank myself. I was also charged a bogus “Earth” fee? A fee for the air? I asked for the deposit to be refunded and the mileage be adjusted as I had proof of the miles I used while in possession of the truck and customer service argued with me over putting the deposit back in my account when the truck was in the same condition it was when I picked it up. Since they would not refund the deposit or the overcharged mileage fee I had no way to Uber home. The customer service agent for Uhaul called the store manager to try to get him to come out to the Exxon and assist me with the error made, but he told me he could not come out because he was dealing with a personal matter. So I had no other choice but to take the truck back home. I let the manager know where I parked the truck and that the keys were in it and he could come get the truck since they were not refunding me the extra money. After the truck was picked up I received an additional invoice for $900. I do not recommend Uhaul to anyone. Go with Enterprise next time. Way better customer service and they don’t steal from you.

Rating:

4.0

The service was efficient and professional!

Rating:

4.0

Steering on truck had a lot of slack.

Rating:

2.0

Gas cap was falling off. It was missing a wind shield wiper. Location staff was nice but not really helpful. Had to download the app because the web browser wasn’t working.

Rating:

2.0

Was not the person’s first priority

Rating:

4.0

Good customer service

Rating:

4.0

The gas cap was open and the gas tank was only half filled up. Unable to load pictures due to poor cell signal. The customer service agent we called was excellent.

Rating:

3.0

N/a

Rating:

3.0

Why was I charged a $12 gas fee for 2 gallons of gas. Especially for the fact that I had only used the U-Haul for a total of 7miles. The gas prices near me don’t equal to $12 for gas for 2 gallons and I definitely did not used 2 gallons barely even 1.

Rating:

2.0

I’ve had issues with them overcharging me on two separate occasions. I spoke to the attendant and was told the charges would be handled. I was overcharged for gas when I took pictures to show the gas was where it was upon pick up. I was told that management would handle it. However, I was still overcharged. Previously I was charged for a two day rental when I returned the truck the same day. I’m not sure if they are attempting to overcharge customers hoping that the bill isn’t scrutinized.

Rating:

3.0

The truck was really dirty inside and had food in it that had been left.

Rating:

5.0

Very nice people to deal with courteous responsive the only thing I didn't like was I could not open the link for my receipt I would have preferred a paper receipt

Rating:

5.0

You changed my location at the last minute. This made my entire move really complicated, it added costs to my journey, and made coordination with movers (who I booked through you!) awful. A really awful experience.

Rating:

1.0

I did not reserve this location. I received different text messages from two locations. I arrived at one location and they were closed and no trucks. I called the other number and they were 10 minutes away. Very dissatisfied with uhaul. The Exxon location and staff were great but I didn’t want that location.

Rating:

3.0

I was only late for 30 mins to return the truck but I was charged extra half of the original payment.

Rating:

5.0

Great first experience with a U-Haul !

Rating:

1.0

Not the site I chose, given wrong keys to truck twice, I guess it was the Manager, very disrespectful to me , overall bad experience. He should not represent Uhaul, not the person to represent business.

Rating:

2.0

A better return process and more helpful staff

Rating:

2.0

I checked-in online because this location added about 40 mins to my timeline. He was very nice, but disorganized. He did not know how many moving blankets I had reserved and just gave me a bunch. He kept having to wait on customers and have me wait. Eventually he just handed me the keys to the truck and told me where it was. I came back in to ask about how the tolls will be paid and he told me that I had to pay in cash at the toll booth!! REALLY? Then he told me that he forgot to scan my other driver's license. I had to go out & get it. There was a line of customers, but I went to the side and he did take care of it right away. It is not like I was a walk-in, I had a reservation. At least the truck was ready for me. Be more prepared.

Rating:

5.0

MAKE SURE THE EQUIPMENT IS NOT BROKE .THERE WAS A PIECE OF THE BACK THAT THE WELD HAD BROKEN OFF. I'M JUST GLAD I NOTICED IT BEFORE PUTTING IT IN MY BACK SEAT OF MY CAR. OTHER THAN THAT THE SERVICE WAS AWESOME AND EMPLOYE WAS FRIENDLY. HAVE A GREAT DAY. MR HALL

Rating:

1.0

I don’t blame this location but this company’s website. It is misleading to have me book a reservation to drop off the vehicle in another location and confirm the reservation only to inform me when I arrive that I have to return it to its place of origin, which cost me more in miles. I was charged for furniture pads and a dolly which I never received. The individual at the checkout was unhelpful. Advised me to check in electronically because I had indicated that on my reservation but I was never given an option for check in. This is a terrible company

Rating:

4.0

Make the wait time less long before you get to use the U-Haul

Rating:

5.0

Customer service was excellent. Drop off was convenient and quick.

Rating:

4.0

It would have saved a lot of time had I known I had an open balance prior to my arrival to pick up the truck. I'm sure this is done to try and pressure the customer to pay to get the truck, but I have never received any mail or email from U-haul telling me I had an unpaid bill with them. Having to deal with it at the time of pick up at a satellite location that is also a gas station made what should have been a 5-10 minute (max!) transaction more than 45 minutes.

Rating:

5.0

We rented a UHAUL from another location and the customer did not return it. There were no other UHAULs available for us, leaving us in a real bind. We happened to drive by this Exxon and there were two trucks out front. The friendly employee went out of his way to make it work for us all while waiting on other customers at the convenience store. He fought for us to get a good rate and was very helpful.

Rating:

2.0

Not have any hidden pricing and let the customer decide if they want the safe mover option. We weren't given the option to decline it and were charged for it but I found out later it was optional

Rating:

5.0

I was infuriated that I reserved a 20’ truck over a month ago and was called by a U-Haul representative on Saturday to confirm that my truck was ready but at a location over 20 miles away. I arrived at the location but the app wouldn’t work to obtain the lockbox code. I sat on hold for 45 minutes with customer service to discover that my truck was not there and there were no available 20’ trucks anywhere in my vicinity. I had to drive an additional 10 miles to pick up a 15’ truck which was not large enough for all my items. I then had to reserve a trailer and drive another 10 miles to pick that up. When a person is moving, it is one of the most stressful times in one’s life and when a service they have depended on has failed to follow through, it is excruciating. This is not the first time U-Haul has failed to provide the service they had promised but it will be the last for me. I cannot in good conscience put my faith is such an unreliable company.

Rating:

5.0

Cost was only complaint. The location was very good. Rack is very nice.

Rating:

1.0

Don't change the pick up location the night prior to pick up. Clean the truck if it is dirty. Don't overcharge customers AFTER you tell the customer it is all cean and they are good to leave.

Rating:

5.0

My only issue was the ridiculous distance this location was to the original location I requested to pick up the Uhaul.... I feel like I was cheated honestly. You mean to tell me there were absolutely no Uhauls in a 15 or less mile radius from my original pick up location!? I was FORCED to pay an additional $50+ dollars to my total because Uhaul changed the location so far away from me! Not including the Additional money I had to put in for gas since you have to fill up the gas tank; I paid even MORE in gas as well! It would have been so much less had they considered where I was coming from! This location was 50 miles round trip, when I should have paid $15. How can I avoid this in the future??? This was just so unfair. Signed a Single mom whose job was affected by COVID.

Rating:

5.0

Service was good, but she did not use my Master Card credit card i gave her which overdrew my checking account.