Get better trucks with windows that seal better and less cabin noise which also drive steadier than your current trucks.Chris M.
Customer Reviews for Martin Sales and Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Deanna N.
Customer did not leave a comment.Tiffany F.
Customer did not leave a comment.Joe B.
Customer did not leave a comment.Mark L.
I returned this U-Haul to you at 7:00 pm on Saturday 11/19/22. Why am I being charged for an additional day? Your receipt is showing returned in 11/21/22 which isn't true. I also have my own full coverage insurance and I told the Agent I didn't want any additional insurance. You need to adjust your bill to the correct totals or I will report you to the Better Business Bureau. I also have the picture I took at the time i returned the U-haul and it is dated for 11/19/22!Barbara G.
Customer did not leave a comment.Becky S.
Customer did not leave a comment.Marilyn W.
Customer did not leave a comment.Angela O.
Customer did not leave a comment.Robert D.
Location yes uhaul no. I reserved a 26ft truck for 9am. I received a call saying not going to be available. Then I was sent to 4 different places to pick up smaller trucks each time was told not available. Finally got a 15ft truck and had to make 2 trips instead of the one that the 26ft truck would have taken. Very disappointing experienceJOSEPH S.
Customer did not leave a comment.Gary W.
We had to check the uhaul in online because we didn't make it to the return facility before they closed. The final fuel level was the same as when we picked it up, however they wanted to charge us $10 for fuel. I disputed the charge and it said a customer service rep would call me the next day. The next day I got an email with the â€œnewâ€ rental contract showing the $10 fuel charge without ever having spoken to the customer service rep who was supposed to call.Robert H.
Customer did not leave a comment.Scott B.
Online check in allowed us to spontaneously clean out a storage unit after hours. So convenient!Bryan W.
The area we was in made the process of receiving the truck and returning the truck was unreasonable because the service was terrible and wasn't allowing anything to go threw of it did the process was extremely slowAdmiral B.
Customer did not leave a comment.Dave C.
Customer did not leave a comment.Sheri L.
Customer did not leave a comment.David B.
Customer did not leave a comment.JOCELYN J.
Watch out for any extra charges!!!!!DILLON L.
Customer did not leave a comment.Darin C.
Customer did not leave a comment.Brenda H.
Very clean and nice place and employee was very professional. My 3rd. time there for truck rental.TERRY J.
Customer did not leave a comment.Susan Y.
Truck was very beat up didn't run very well looked like it had been wreckedIvan B.
Can't think of anything. Everything went smoothly. It was a short day trip.Michael N.
Customer did not leave a comment.Amy A.
I feel I was overcharged. And checking the truck back in was problematic.Luke C.
Truck was out of alignment and caused excessive vibrations throughout the trip. Can had drink spill messes on the center arm rest. The truck seats were comfortable and the truck's power was sufficient for the trip so bar all bad.adam F.
Customer did not leave a comment.KAREN G.
Because you guys didn't have a truck available in the location I selected I had to add an extra 16 miles of driving which cost me more. I think it's a little ridiculous that because you guys don't have your shit together I have to be inconvenienced and pay more. You could at least waive the extra mileage since you were under prepared to service a customerCODY S.
Customer did not leave a comment.Joe M.
Drop off location was closed due to be a holiday weekend. But there was a drop box & the U-Haul app was excellent in walking me through returning the Truck.MICHAEL S.
We were charged an additional fee for going over our mileage. This location was not the closest for drop off. Not Evansville's fault, its Owensboro's fault. However Evansville could have been more helpful, told me it would be a $16 up charge because we went over in mileage but ran my card for $23. I will find a different service next time.ARIELLE D.
Tell the customer the description of the place it doesn't have uhall truck sound there, but that where it need to be drop offBEDJAMIN J.
Customer did not leave a comment.Christopher Z.
Customer did not leave a comment.TIFFANY L.
Customer did not leave a comment.John M.
Customer did not leave a comment.Michael B.
Don't make me run all the way across town to get a truck and have to pay for the miles that I didn't need to driveTimmy R.
Customer did not leave a comment.David R.
They were very helpfulThomas B.
I rented a dolly and did not receive one. The side mirrors on the Van were broken and did not stay in place. The driver's seat had hair all over it (looked like pet hair).Jessica E.
It was not explained that my $14 for insurance was by the day not a one time charge like I thought. The agent at the Columbia location was awesome. But no reimbursement for full tank when 5/8 was required.Beth C.
Your customer service professional was wonderful! Great service! We will definitely go through that business if we move again! Thanks for everything! You're appreciated!Kayla B.
Customer did not leave a comment.renee M.
customer service was excellent! Every single person that we spoke with was excellentChristopher W.
Had a smooth return experienceShawn W.
Very helpful and professional staffing. Have not rented truck in decades, had to do a two hour move of small amount household goods. This worked out very well. Impressed by fact that you can pick up and drop off and multiple convenient locations.Ronald D E.
Customer did not leave a comment.Elizabeth S.
Customer did not leave a comment.Johnny G.
Very friendlyChad C.
Well it wouldn't be changing anything at the location but you should definitely look into doing something about the fact that when I had to call in to return my truck I was placed on hold for over 40 minutes Meanwhile I call and talked to a human three separate times all while waiting for a human to check my truck inMark S.
We requested a dolly and we did not have itCathy I.
I regretted renting it due to not checking with A friend to help. When I tried to return it shortly after, I could get no refund. It all worked out the car was picked up and delivered on the car dolly. The lady in charge of Martin declined my refund the man working was helpful. Be sure you can use it before you pay. No refunds.FRANK C.
rental process was very time consuming took me 45 minuets to get checked out and on the roadMike W.
Their service was great. However, getting through to u-haul was horrible. I was there for an hour because of slow response and trying to get the correct pricing through tablet/internet.Myron K.
Tried to send us out if there with no turn signal!! Was told we â€œmight have wrong trailer â€œ...??? How are we suppose to know if they don't!!'...Had a blow out on same trailer!... sounds like this trailer should of never left the lot!!! Waited 3 hours for help!! Picked it up with less than half tank of gas then when we returned it on other end with that same amount in it we were called out in it being returned with out a full tank!!! We ran around this area fro yo find drop off location only to be turned away because we were given wrong information on stop off instructions!! When we first contacted uhaul and gave them information on our move we were misguided for truck space and ended up having to rethink and regroup with our move plans .... the day of causing more stress!!.. We had to make arrangements to haul another trailer.. more cost to ya than if the accuracy of our needs Willy's of been determined better!! NEVER AGAIN U HAUL.. oh I forgot to mention the chains were dragging the ground and when I brought it to their attention I was told they are suppose to be that way!.. Really??.. I realize there needs to be slack in them but to drag the pavement for 750 mile trip would cause damage to them and could spark and cause a fire!!! Gahhhhh!! Listen to me people!! Owner was terrible he is one trying to say signal lights would take too long to fix?? When I insisted then they magically fixed it??? He was very unfriendly and not very communicating.. His help was excellent though!!caylin B.
Lot was small and hard to findNathan M.
Customer did not leave a comment.John B.
The guy told me to park on the street which I did. Then called and said I was in the wrong spot once I reached my destination causing me to have to drive twice as far thus having to pay more on mileage.Roberta P.
Customer did not leave a comment.Laurie H.
Customer did not leave a comment.Marc F.
Customer did not leave a comment.Aldair N.
Martins went above and beyond in providing service; the truck was actually inside being warmed up as the outside temperature was 20. Their ease of check out was exceptional as wellKevin B.
I reserved a 10ft truck and it was not available and then I was charged the difference for the upgrade to the larger truck.Emilio V.
Customer did not leave a comment.Charlie H.
Customer did not leave a comment.Daniell S.
Service rep. was poorly trained and confused. Took my drivers license to copy and failed to return it. I discovered I didn't have it when I arrived in Salem IN. I called and he discovered his mistake and said he would mail it to me. I am concerned for I am flying out of town at end of week and will need my license for I.D.Dennis M.
No improvement needed. Keep everything the sameearl N.
Great serviceAlexander R.
Customer did not leave a comment.Scott F.