Customer Reviews for Martinas Family Thrift Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Martinas Family Thrift Store

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Momolu C. on

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Date after hours drop off. Business was closed.

MARC Q. on

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Friendly staff on hand to assist with the drop-off!!! Thanks.

Ronald R. on

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Mary G. on

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LOWER YOUR RATES FOR 1 WAY DROP OFF'S ! I HAULED IT BACK AND IT COST ME NOTHING !

Dean T. on

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Truck desperately needs new windshield wiper blades.

Glenn B. on

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Friendly personnel who were very helpful and informative with all the questions I asked since this was the first time renting a Uhaul.

Mellie C. on

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Richard E. on

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Folksy downhome manor in a quaint country setting

mike T. on

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Lim W. on

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Charlotte M. on

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Very nice people. Helpful.

Roger G. on

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This online experience was very bad. I was over charged mileage because the mileage in the system was wrong for the vehicle. I was on hold for 20mins to discuss with agent and then sent a photo of the actual mileage...then was charged with 54 extra miles. I made this exact trip 2 weeks earlier with only a few miles over the 72 mile standard. I will never use this method or possibly U-Haul again.

RONALD T. on

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arrived to fin the office closed for the next 4 days. it took over an hour to get someone to come to get me a truck and then I couldn't get the truck size I had reserved. being sent to pick up a truck at a closed business really disrupted my plans.

Todd D. on

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Easy drop off. What more could anyone ask for.

Phil H. on

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I was overcharged. They admitted that they made a mistake and would issue a credit. They did not. Now they will not answer the phone. I called UHAUL and spoke to an agent who stated that she was going to take care of the credit right now. She asked me to wait on a short hold. 13 and a half minutes later the hold went from hold music to ringing and a different agent picked up and asked how she could help. She stated that I was just calling in and was not on hold. Typical corporate BS. Do not use UHAUL. They are scam artists! That is what is going to flood social media.

James T. on

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I would rather go to this location than anywhere else. She is friendly, accommodating and EXCELLENT!!

Dean M. on

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The ladies at the location were very friendly and helpful! Older trailer that worked well Had many spots starting to rust which could go into the structure. Had a light broke out and license plate light not working

Greg A. on

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elizabeth G. on

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Edgar S. on

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Katherine S. on

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Rebecca S. on

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Susan S. on

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Nice, helpful people who run a thrift shop.

Marcie H. on

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The location was closed on Sunday. There were plenty of signs saying where not to park, but nothing saying where to put a 26ft truck. It’s a great thing my roommate drives big trucks and could park the truck in the only spot we found. Also, Thank goodness for the Uhaul App as well . That was a great assistance with the after hours drop off.

Calvin R. on

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Joseph F. on

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Chris S. on

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Niel L. on

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Serge R. on

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Richard H. on

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Very friendly.

eric M. on

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Over the phone was multiple times to schedule. It was a pain in the arse. Confusing . So I kept getting put to others then a manager who confirmed all. Then I called to switch from a tow dolly to an auto transporter. That was set in stone. Then went to pick it up closest to my home where it shouldve been. Guess what happened after ALL THE DISCUSSION AND CONFIRMATION . Yep you guessed it. It WAS NOT THERE now I gotta go across town in traffic at that time which I did everything humanly possible to avoid . Hence all the calls confirming. The pick up location woman was wonderful. But still aggravates me to death when you confirm, confirm, confirm and spell it all out over and over and uhaul doesnt do its job. Well ultimately I made my trip returned the unit Friday morning. Unit pulled well. Great riding trlr. That's my story

Charles W R. on

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I rented a trailer. Great service. No complaints. Just one thing - I was hoping that there would be a hitch lock and the option to buy a lock for the back, but neither was an option.

Nevin W. on

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Great and helpful!

Kathy W. on

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I was surprised to be picking up my equipment from a Trading Post but was even more surprised at how well it was run. Martina, the owner, and her Dad, were above helpful and courteous. I just wish there. Had been time to browse her wonderfully eclectic shop! I will definitely be returning just for that!!

Michael G. on

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Glenda R. on

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tracie R. on

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Rodney W. on

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Great help and friendly. Would certainly go back.

Joel C. on

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Be more affordable

Fletcher W. on

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Very friendly owners. Process was fast easy and upfront. I'd recommend getting the insurance because people drive a little crazy in this area. I got my refund for the miles I did not use in less than 24 hours. I couldn't picture the process going any better than that.

Justin S. on

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The online checkout would not work properly.

Charles J. on

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Warren P. on

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William B. on

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RUSSELL S. on

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A little confusing @

steve W. on

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Very friendly and helpful folks!

Scott D. on

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Returned at 3:45 PM on Tuesday 6/4. Location Closed, gate locked, no answer on phone, people visible in distance behind gate. Un hitched trailer and left it near front gate. They must have seen me and no one came out to assist.

Mike H. on

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Brian P. on

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Trailer was excellent, got the job done no problem. Staff at store was easy to work with and very friendly.

Martin L. on

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MARTIN L. on

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William P. on

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Abel C. on

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The employees were very friendly and knowledgeable. My ONLY complaint... I returned the UHaul with the gas gauge at 9/16 of a gallon and they charged me $9 because it should have been 9/18 of a gallon. I thought it was a bit excessive. When I've rented in the past the tank came to me full and I had to return it full. Otherwise it was an easy experience.

Thomas C. on

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freddie E. on

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Norma W. on

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Phillip V M. on

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Ruby A. on

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George J. on

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Bob B. on

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So initially I was happy with this company. The people are friendly. But what I’ll tell you is VERY important is to take lots of pictures of your truck. We got a 20’ truck with a damaged floor panel on the interior or the truck. I had assumed it was on their previous damaged report because it was obviously a hazard. Our moving team had to avoid this section the whole time or risk twisting an ankle. When we returned it, I noticed minutes after drop off that they had charged me for the panel. Theye will charge you for things you didn’t do, trust me. My whole moving group is furious because of this incident. So take lots and lots of pictures, or better yet, don’t use this company.

Karen C. on

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I feel like you covered everything and did a great job with a great attitude

Alexandria G. on

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Elizabeth C. on

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The staff was very friendly, attentive, and helpful. A great experience!

cathy G. on

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The people there are supper nice

Jackie W. on

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The agent was so helpful and nice, she even pulled the truck out for me. SOOO nice!

Scott H. on

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Super kind service. Think you

anthony R. on

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Edward H. on

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We have had two separate instances with this drop-off location, charged for extra day, that we didn’t have. We were finally reinbursed. Also, charged a cleaning fee to clean a truck that was returned spotless. I would never recommend this location, and because of our experience we will be reconsidering ever using U-Haul in the future. I would tell anyone to avoid using this drop-off location. Drive the extra few miles and go somewhere else.

Roger B. on

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bill B. on

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280 Old County Home Rd, Asheville, NC 28806. What a nice experience

edward M. on

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First time using. Very positive experience. Will be using in the future!!

Paula M. on

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Fadi Z. on

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Matthew B. on

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I wad fraudulently charged for an extra day. Uhaul refused to resolve the issue. I has to file a claim with my credit card company.

Angela C. on

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ALIAKBAR N. on

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ROBIN B. on

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We more more than happy with the service at Martin's. The proprietor was very friendly, even had dog biscuits for our pup. She was very accommodating. I do think the proprietor needs a cell phone so she can be reached after hours.

mark B. on

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Great people and very helpful

John C. on

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Michael T. on

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So happy to have dealt with them.

Nancy S. on

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Matthew D. on

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I have used this place 3 times because they are so friendly and wonderful! We will be back soon!

Paul O. on

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The owners of this locations were so nice and helpful both in person and on the phone. I had no idea this place was there and was pleasantly surprised with the service I received.

Matthew D. on

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Nothing! This is the best place I have every rented from! We had so much fun shopping around and joking with the owner while waiting to get a truck. Very friendly and helpful! Thank you!

Ronnie B. on

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Chris P. on

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neta L. on

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Melinda D. on

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This was the best experience! Martina's was so nice and on the ball!

Lynn R. on

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They were warm and friendly. Even though they had been in the business for less than a year they were very proficient. I could tell that they enjoyed what they were doing.

Charlie W. on

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Family accommodating staff! Superior truck! Excellent prices! Could not of asked for a better experience

Daniel W. on

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Gisele P. on

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Wynonna was very helpful in facilitating a smooth move and a great experience. Thank you.

Tyler B. on

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Joseph I. on

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john M. on

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Diana S. on

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They were absolutely wonderful. I had an issue with my hitch connection and they went out of their way to try and help me. It was a fantastic rental from start to finish.

Jeffrey B. on

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Go some where else .

Matthew K W. on

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There was plenty of room at this location to maneuver the truck coming and going. The manager was friendly and prepared. She was also polite and made the customer feel valued. I would use the location again and recommend it to others.

Darcy K. on

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lowell D. on

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Considerate, professional staff