Customer Reviews for Martinas Family Thrift Store
(U-Haul Neighborhood Dealer)

428 reviews

280 Old County Home Rd   Asheville, NC 28806

(828) 398-4070

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(828) 398-4070

280 Old County Home Rd
Asheville, NC 28806

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing. We absolutely love this location. They go out of their way to be helpful and accommodating.

Todd S. 
Rating:
2.0

Entire truck smelled like urine and cigarettes, then the next day after we turned it back in they called us and accused us of somehow tampering with the lock, implying we had broken in to it. Really poor experience. Only gave 2 stars because we booked easily and quickly.

Dakota J. 
Rating:
5.0

Very friendly

MICHAEL G. 
Rating:
5.0

The couple that facilitates the Uhaul rental at this location were exceptionally generous and very pleasant to conduct business or even sit down after hours and talk. So accommodating, I will base every experience from here after off of the sheer southern hospitality that these two have exhibited. Thank u! thank u! thank u! Forever in remembrance of you…Brenton

Brenton P. 
Rating:
5.0

Customer did not leave a comment.

Oscar M. 
Rating:
3.0

The key drop off bock was very hard to find among all the other junk on the front porch. I had to come back when it was open to return the truck.

Mark P. 
Rating:
3.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
4.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

Amanda R. 
Rating:
4.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Nice people and very helpful. Thank you and God bless

Normandy S. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

anthony W. 
Rating:
5.0

Customer did not leave a comment.

Caroline L. 
Rating:
4.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Everette S. 
Rating:
5.0

The folks there are so nice and helpful.

Janice F. 
Rating:
5.0

All went very well and the owners were extremely kind and helpful

TONY S. 
Rating:
5.0

The locks were not labeled that I saw when doing the app-based unlock. I wasn't sure at first which lock and which side of the lock, so I tried the provided code on each one until it worked. It would have been helpful to have the locks and sides labeled.

Luke R. 
Rating:
4.0

Customer did not leave a comment.

Patricia B. 
Rating:
4.0

Customer did not leave a comment.

Cynthia W. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

I highly recommend this location. I use them on a regular basis for Uhaul rentals, and I am very pleased.

EDWARD M. 
Rating:
4.0

Customer did not leave a comment.

Carolyn O. 
Rating:
5.0

Your entire reservation system is a joke. The check in application is a dismal failure at best and I will absolutely commit to never using UHaul again. Your customer assistance is pathetic. I got cut off 4 times while attempting to use your poor excuse of a phone app. Martina's always does a spectacular job. Uhual on the other hand is awful. I would rather hire a mover or find an alternative equipment supplier than to have to put up with your shit again.

Michael T. 
Rating:
1.0

These people took my personal belongings and instead of storing it in a storage unit like they were supposed to they took my clothes and dumped them out into the garbage can ruining my clothes my other items that were valuable they kept and said were just not there anymore these people are crook's and thief's in disguised.

BRIAN L. 
Rating:
5.0

Customer did not leave a comment.

BARRY M. 
Rating:
5.0

Thank you so much!!

amy S. 
Rating:
5.0

Customer did not leave a comment.

Scott J. 
Rating:
5.0

Customer did not leave a comment.

CHAD R. 
Rating:
1.0

this business is never open and never answers their phone. Your telephone support is terrible - 40 minute wait with horrible on hold messaging. Your chat support is terrible - very unknowledgeable and unhelpful.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

DICK H. 
Rating:
5.0

The padlock was very difficult to open. It may have been the freezing temps. The lady that was there when I returned my uhaul was very friendly and helpful.

Kristy D. 
Rating:
5.0

Customer did not leave a comment.

ross G. 
Rating:
4.0

Customer did not leave a comment.

Tyler C. 
Rating:
5.0

Customer did not leave a comment.

Rhonda R. 
Rating:
5.0

Wonderful customer service, couldn't have been a better experience. Thank you!

JOHN S. 
Rating:
5.0

Not the people's fault who own the thrift shop! They did everything correctly!! The uhaul f!@#$@ up an stole my money!! And of coarse, no refund as usual. I'm never going through them again!!

COREY C. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER V. 
Rating:
3.0

Customer did not leave a comment.

Gregorie R. 
Rating:
5.0

My truck was supposed to be available at the Swannoa Road location. I only learned it was not available there after going there to pick it up. I drove to this location to get the truck and it went well from there. Very inconvenient to be told to go tothe wrong location to get my truck.

WILLIAM M. 
Rating:
3.0

Check the trucks/equipment

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
1.0

Location gave me a dolly that was damaged, due to the hours they were closed when I noticed. Tried calling when they opened multiple times and got no answer and then got charged for the dolly I couldn't even use cause it was damaged.

EVALENA B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHCHARLES N. 
Rating:
5.0

Customer did not leave a comment.

Nicholas P. 
Rating:
5.0

The owners were extremely friendly and accommodating. Highly recommend!

KEVIN S. 
Rating:
4.0

They were very friendly and helpful. The place is easy to find but would not recommend for somebody to order a big truck there who is not confident/experienced enough to drive on the narrow and windy backroads in that area

VINCENT D. 
Rating:
3.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

Customer did not leave a comment.

RON F. 
Rating:
5.0

Martina's family Uhaul is a great place to rent a truck. Very courteous and extremely friendly and helpful.

RANDY R. 
Rating:
4.0

Customer did not leave a comment.

SUSAN T. 
Rating:
5.0

Customer did not leave a comment.

Dave S. 
Rating:
5.0

Pick up was very easy, owner was extremely helpful and informative, and looking around the thrift store was fun! I would highly recommend this location.

MARISSA A. 
Rating:
5.0

Nothing great costumer service and nice equipment

JACOB M. 
Rating:
3.0

Customer did not leave a comment.

Samuel M. 
Rating:
5.0

Open earlier

Steve B. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE M. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
5.0

The lady who help me did an amazing job, I was scheduled to pick up a box truck at tire shop Candler Tire & Automotive1347 Smokey Park Hwy Candler, NC 28715 at 7am on a Saturday morning. I arrived on time and when thru the online check in. When I finished the online check in it said contact someone in the store. will they place had hours on with window that said they are not longer open on Saturday mornings. I called around to find that no one had any available, but the truck I needed was sitting right they. I found Martina's Family Thrift Store and called and she apologized to me for something she did not do or had control of. she said she would look into it and call me back. she did call me back while I tried to call U-Haul customer service. In my opinion there is no such thing as U-Haul customer service. I got transferred 3 times and they then told me I could drive 40 north to get the truck I needed. When I arrived the man said no he did not have anything available. I didn't realize that Martinas Family Thrift Store had left me two messages saying she has a truck for me. What a wonderful person to do business with. My recommendation is to not call U-Haul or rely on there app at all because it sucks and is not reliable. it to call Martinas Family Thrift Store and you will get what you need with an honest answer. I got the truck and move my son and got it back to her in the same day and she was wonderful to deal with and will use them again!!!!!!!!!!!!

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Clint N. 
Rating:
5.0

Very nice customer service !

AUSTIN R. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY M. 
Rating:
4.0

Not your usual U-Haul location but the owner & staff were EXTREMELY helpful, friendly & co-operative.

MICHAEL S. 
Rating:
5.0

No improvement necessary. Service was excellent. These people were professional and very friendly. I highly recommend them.

MARK L. 
Rating:
5.0

Martina's was fantastic, great experience!

CARLEY C. 
Rating:
5.0

Customer did not leave a comment.

RANDY S. 
Rating:
5.0

After picking up the truck in LA, I was contacted by the Asheville drop off location that they don't accept drop offs and to find another drop off location. Once arriving, I contacted them again and they said they would accept my drop off. A little confusing.

ANTHONY G. 
Rating:
5.0

Customer did not leave a comment.

Steven N. 
Rating:
5.0

Excellent service. Have use them twice and will definitely use them again when the time comes.

Neal K. 
Rating:
5.0

This was an excellent rental experience!

MARTHA M. 
Rating:
5.0

Charge less!!!

M L. 
Rating:
5.0

Customer did not leave a comment.

TERRI L. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
4.0

Customer did not leave a comment.

GARRY M. 
Rating:
5.0

This was sort of like a thrift store, I love it, bought a couple of items and got a bargain, lovely couple managing the store, 👍👍👍👍

NOEL C. 
Rating:
5.0

Very friendly, quick and helpful service. The husband and wife team that operate the location are funny and easygoing which made an enjoyable end to a long few days of moving

Robert W. 
Rating:
5.0

Customer did not leave a comment.

JAKE Y. 
Rating:
5.0

Customer did not leave a comment.

CRIS P. 
Rating:
5.0

You guys are excellent! Very nice, and welcoming. I will definitely be back and recommend others to rent a uhaul from you guys. 🥰

NICOLE W. 
Rating:
5.0

Customer did not leave a comment.

Andres R. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
3.0

Customer did not leave a comment.

HANS A. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

This location is shared with a busy private business which they were more than helpful and happy to come out and help me park the auto trailer and offload my vehicle. I returned the truck just as they were closing and they made it a point to come out immediately and see if I need any assistance and check the vehicle in very wonderful group of ladies

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

Tammy B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

The owner, Winona, went above and beyond and we were in good communication the entire time (which ended up much longer than planned due to Hurricane and an evacuation. She was patient, understanding and supportive. Something very much appreciated during such trying times!

ROSE V. 
Rating:
5.0

Nothing they were friendly and nice and got you in and out quickly

AMBER S. 
Rating:
5.0

No adjustments needed! This drop-off location was perfect!

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

Russell B. 
Rating:
5.0

Very welcoming and helpful. Easy process. Nice folks. Thanks.

Roger E. 
Rating:
5.0

Customer did not leave a comment.

Evan S. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

The truck had transmission issues. It stalled and would only go 30 mph on the highway. I would like a partial refund for the trouble it caused it took us twice the time to get from one place to another.

Jennifer M. 
No reviews have been submitted for this location.

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