Customer Reviews for Martinas Family Thrift Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Martinas Family Thrift Store

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Sheila G.
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Nothing comes to mind.

susan P.
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Customer did not leave a comment.

Cecilia B.
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Martina always has the truck that I need, or can get it pretty quick!

Jerod W.
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Charged insurance but didn't ask for it nor did they ask me if I wanted it.

MICHAEL L.
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Customer did not leave a comment.

DIANE R.
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Edward M.
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Wonderful experience. Would highly recommend.

Steven V.
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No COVID protection worn by staff.

RUTH ELLEN P.
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Two tires were nearly flat which they did mention but had us fix. It took 30 minutes in the rain at a gas station to get them up where they should be. The worse part was the ABS system went out the 2nd day of the trip. Fortunately we were not injured. The mechanic who came to fix the problem said it should have never left the lot. We had to get a new truck and were delayed over six hours. I didn't mind the delay as at least we were safe and the staff at the U-Haul in Paducah, KY, were professional and helpful. Also when I made a reservation at the Leicester Highway location, I asked how they were handling COVID and was told they all wore face masks, but no one wore a face mask. Why be deceptive?

laquita M.
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Customer did not leave a comment.

CAROLINE J.
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there is nothing to improve

Wallace B.
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DONT CHARGE ME FOR A WHOLE EXTRA DAY WHEN I RETURN THE TRUCK FIRST THING IN THE MORNING THIS HAS BEEN AN OVERALL TERRIBLE EXPERIENCE DEALING WITH UHAUL GET YOUR SHIT TOGETHER

MICHELLE S.
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Customer did not leave a comment.

RICKY B.
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Martinas Family was GREAT! Very friendly and took care of everything I needed. Would recommend them to anyone. Dice

Edward M.
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This is a great business to work with. I would highly recommend them.

Alexa G.
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Jay M.
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MICHAEL T.
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I love going to this place. She is a lovely woman and always treats customers with respect.

WILLIAM T.
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This location is outstanding. They went out of their way to find us a tow dolly, and then in helping us hook up and load the dolly. Wynona was amazing, and one of the nicest people you could meet. Five stars!

Lawrence M.
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Vanessa G.
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NANCY J.
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A little mishap with the mileage but it got fixed. Very nice people at this location.

William T.
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Nothing. Service was great. Family operated and very friendly.

Henry D.
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Customer did not leave a comment.

THOMAS N.
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Everyone there was very nice and helpful. I would use them again.

DANIEL R.
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ERIK V.
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Nothing, it was as easy and friendly as it should be. Martina's Family Thrift Store & Uhaul were absolutely courteous and professional.

JENNIFER S.
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Truck could have used a wipe down. transmission made an aweful noise and downshifted while I was breaking and jerked the vehicle. Door got stuck open and couldn't be closed creating a safety issue. When I tried to call them there was no option to leave a message after 5 or after hours help. I was charged way more than I agreed to. I didn't ask for an appliance dolly or pads but they gave them to me and charged me for them. They also didn't tell me there was an after hours charge. They gave me an $84 miscellaneous charge!

WILLIAM S.
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Customer did not leave a comment.

JAMES H.
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William C.
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Catherine W.
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RICHARDJACKSON F.
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David N.
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DOUGLAS W.
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Angela E.
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They could clean up their environment to help make it seem more inviting.

Austin B.
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Getting the truck was easy, it was easy to drive, easy to park, easy to return and we wedged in an entire apartment worth of stuff.

AARON M.
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Customer did not leave a comment.

JONATHAN R.
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the lady how did my rental was just so nice and friendly and really was there to help you get just what you need. She made sure I was taken care of and just so easy to talk to. I really had the best experience and I rented a26 foot and plan to get another 26 footer in two days so yes would tell everyone to rent your truck here. Jon

richard S.
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Brian M.
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Chad M.
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Nice folks, nice equipment, price was fair, no issues whatsoever.

STEPHEN H.
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The person at this location that helped me was friendly, knowledgeable and explained everything I needed to know. I have rented trucks with other companies and will only use uhaul from now on! Thanks

Richard M.
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Customer did not leave a comment.

ROBERTLUCE T.
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Very friendly and helpful. All business should be conducted this well .

Deborah C.
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Great customer service and very nice peopel

Michael H.
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Very nice and accommodating. Cool thrift store.

Sherry K.
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Absolutely the best customer service.

Connor S.
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They were great - very friendly & accommodating (we had to do a bit of back & forth to drop off the tow 1st, then come back with the truck after unloading - no problem!)

Ronald V.
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Easy to access and drop off truck / tow bar / keys & contract.

Doug R.
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Customer did not leave a comment.

Chad R.
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Larry M.
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Martinas thrift store phone number not correctly listed online. Checked in one day early to avoid going inside to get keys, no code was sent though. Truck had engine light and gas cap light on entire time (definitely due for maintenance before I picked it up).

CAMERON K.
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The lady was very friendly and even gave me a free cd for the ride.

Tyson S.
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RYAN F.
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John S.
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Barbara P.
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they were very nice,had my truck ready and was there when i brought it back.

ALECIA J.
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Lady at counter was very pleasant and took care of paperwork quickly. The trailer was very clean inside.

GARY M.
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Customer did not leave a comment.

Kevin W.
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Drop off couldn't have been easier.

STEVEN E.
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Easy paperwork. For pickup and drop off. Equipment comfortable. Reliable

JOHN N.
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Unacceptable phone wait time. I was put on hold for 24 minutes to get to a customer service rep at corporate who then had to transfer me to someone who could solve the issue and I held for an additional 18 minutes. Ridiculous!

John A.
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The back of the truck did not shut properly so we couldn't get the lock back on it.

Tiffany A.
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Customer did not leave a comment.

MARGER B.
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Joe R.
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RUSLAN T.
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Christopher O.
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CAROLINE J.
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there is nothing to improve you are doing a great job so keep up the good work and again thank you from the jinks family

Francis C.
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This was the third location I visited trying to find a drop location that could accept the return. The first two locations were helpful and apologetic but didn't have the space available to take the return. Clearly the lots were beyond capacity.

Camellia M.
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Customer did not leave a comment.

michael F.
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SCOTT S.
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Everyone was very friendly and professional.

JOANN C.
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Great value!

Mark H.
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Customer did not leave a comment.

Jessica B.
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DALE C.
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cindy H.
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April C.
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Everything was great. Very fast and easy check in. Woman that checked us in was great. The guy that helped my husband hook it up to the truck should of explained how to use equipment correctly. The straps came loose and was off the wheels twice . The chains was all we had. I am glad we kept checking it. It took us awhile to unhook because we didn't know how. But the check in was great for me.

Whitney H.
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Customer did not leave a comment.

Steve T.
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Christine H.
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Good service! Truck was clean and in good working condition.

Max M.
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Well one I was supposed to have the uhaul for 4 days but then it changed, and the location wasn't even open. You couldn't get to the trailers and there wasn't a place to park.

Todd M.
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Customer did not leave a comment.

Karina W.
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Tony G.
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Peter D.
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danny F.
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Very friendly and professional no problems

Patsy K.
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The lady that assisted me was helpful and efficient. The location has unique but fun to be in. While I was doing paperwork my daughter looked around and bought a couple of things. A wonderful experience.

Tyson S.
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Customer did not leave a comment.

trent T.
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Fully clean truck and cab before rental. It was filthy. Owner was very sweet

Timothy B.
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Thank you

Robert H.
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The trailer was clean and seemed in good repair. It rained overnight during my use of the trailer. There was quite a bit of water in the trailer the next morning. Fortunately, nothing was damaged. The location was very apologetic and took the trailer out of service. I did not seek compensation since nothing was damaged.

Charles B.
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Customer did not leave a comment.

Tiffany P.
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Amazing service.

Ayana F.
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Customer did not leave a comment.

Randy R.
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sherry B.
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Jose A.
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The customer service was wonderful and from rental to Turning in the truck. A great experience

No reviews have been submitted for this location.

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