Customer Reviews for Martinas Family Thrift Store
(U-Haul Neighborhood Dealer)

343 reviews

280 Old County Home Rd   Asheville, NC 28806

(828) 398-4070

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(828) 398-4070

280 Old County Home Rd
Asheville, NC 28806

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
3.0

Customer did not leave a comment.

HANS A. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

This location is shared with a busy private business which they were more than helpful and happy to come out and help me park the auto trailer and offload my vehicle. I returned the truck just as they were closing and they made it a point to come out immediately and see if I need any assistance and check the vehicle in very wonderful group of ladies

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

Tammy B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

The owner, Winona, went above and beyond and we were in good communication the entire time (which ended up much longer than planned due to Hurricane and an evacuation. She was patient, understanding and supportive. Something very much appreciated during such trying times!

ROSE V. 
Rating:
5.0

Nothing they were friendly and nice and got you in and out quickly

AMBER S. 
Rating:
5.0

No adjustments needed! This drop-off location was perfect!

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

Russell B. 
Rating:
5.0

Very welcoming and helpful. Easy process. Nice folks. Thanks.

Roger E. 
Rating:
5.0

Customer did not leave a comment.

Evan S. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

The truck had transmission issues. It stalled and would only go 30 mph on the highway. I would like a partial refund for the trouble it caused it took us twice the time to get from one place to another.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

RAMIN V. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE M. 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM D. 
Rating:
5.0

I paid in advance for my rental but missed my pick up time and u-haul Canceled my order. My rental was still available but I am not sure about this policy. I was not charged a cancelation fee. Thank you.

Doug S. 
Rating:
5.0

I was met at the truck. Friendly customer service.

LISA D. 
Rating:
4.0

Customer did not leave a comment.

SPIROS A. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Everything was excellent

SAMMYE T. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Martina was very friendly and helpful - highly recommended!

Thomas W. 
Rating:
5.0

Very sweet and friendly staff!

KAITLYN B. 
Rating:
4.0

I had a very pleasant experience with my 1st time rental. I was a little concerned about getting truck on a day when the business was closed so I went there the day before to talk to a person. It turns out that everything was easy peasy and I most likely could have figured it out on my own. There was plenty of parking area for me to leave my car there for the day which was a big help.

Drew B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth K. 
Rating:
5.0

Wonderful people. I have used this location before and the staff is always great!!

Amanda R. 
Rating:
4.0

Calling u haul for general questions concerning unit prices - daily rates - availability of units in specific areas at reasonable distances - I reserved the first time and ended up thirty miles away. I wasted two hour trying to pin down the simple things !

CHARLES L. 
Rating:
3.0

I was pretty disappointed that the truck that I picked up had less than a quarter of a tank of gas. Also, the website was very glitchy trying to pick up the truck. Download the app and the app to worry fine

Justin W. 
Rating:
5.0

Nothing. Was moving my daughter home, don't know anyone in Asheville to recommend.

Christian B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES J. 
Rating:
5.0

I was very disappointed that the wheel hubs inside the truck were not indicated on the trucks dimensions information. They really reduced that amount of usable space for large objects. This is a website problem, everything about this location was wonderful.

Megan M. 
Rating:
1.0

Multiple charges and excessive fees along with run down equipment.

THEODORE S. 
Rating:
1.0

That they get the drop off location correct so I would not have had to pay a $300 penelty because they got the state wrong.

RICHARD B. 
Rating:
4.0

Customer did not leave a comment.

ZENITH S. 
Rating:
5.0

Customer did not leave a comment.

CARL B. 
Rating:
5.0

Great customer service! Friendly

LANDON A. 
Rating:
5.0

Best customer service I have a very had. It felt like I was borrowing something from a friend

CHRIS H. 
Rating:
5.0

Excellent experience

CHADWICKHARVEY M. 
Rating:
5.0

Good people. Great experience!

Tanya F. 
Rating:
5.0

Very sweet and friendly people.

TROY H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES T. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
4.0

Customer did not leave a comment.

Tina A. 
Rating:
5.0

Customer did not leave a comment.

LEOLA H. 
Rating:
5.0

They were friendly and helpful.....wouldn't change anything

John F. 
Rating:
5.0

The process was smooth and easy. The vendor was nice and friendly.

MICHAEL H. 
Rating:
4.0

better hours

Donna P. 
Rating:
4.0

Ordered 12 blankets and only got 4.

Deborah C. 
Rating:
4.0

Customer did not leave a comment.

GARRY P. 
Rating:
5.0

Customer did not leave a comment.

Aaron B. 
Rating:
2.0

Only used this site because the tow dolly was not available at Allen's Gulf as requested. Inconvenient 14+ miles from my home and not open on Sunday the day I returned.

Chris D. 
Rating:
5.0

Fantastic service and they made it super easy.

Joseph M. 
Rating:
5.0

My experience was amazing. Easy, friendly, and fast. I would definitely recommend to anyone!

MARGARET A. 
Rating:
5.0

Customer did not leave a comment.

RYAN Q. 
Rating:
4.0

The lady running this location was a life-saver! We had been to a different U-Haul location across town and had a lot of issues with our initial reservation. Even though, she didn't have exactly what we originally needed, she worked with us to get what she had available even with her limited supply.

Tanner C. 
Rating:
1.0

Do not charge a cleaning fee after I cleaned the vehicle myself.

GEORGE S. 
Rating:
5.0

The Ladies there were fast and very friendly and helped us get on the road quickly.

ERIC P. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN A. 
Rating:
5.0

Great experience and will return!

Beth A. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Extremely helpful

ELIZABETH B. 
Rating:
5.0

Customer did not leave a comment.

Betty W. 
Rating:
3.0

Pick up location should do a better job at inspecting equipment and correcting issues prior to rental. Trailer tires were in need of replacement on multiple units, one of which was not safe for local use.

MATTHEW S. 
Rating:
5.0

This is the second time we have rented from this location and we have to drive a bit further to rent from them, but we have been very pleased with their service and we will continue to rent from them when we need a truck. Top-notch service.

WARREN M. 
Rating:
2.0

When I made my reservation I explained that I needed the truck 2 days and I was told that was ok. I was allowed to make a reservation at 9 am to pick up truck even though no one was there till 10 am. Had to go there twice. That was ok until I was called early the next morning and told to have truck there 30 min for the next person. I was confused after making aragiments for Saturday as well. I was treated very curtly after calming explaining my situation yet again. I was texted again 15 min before 2pm saying I needed to return truck. I had already said I need it for the second day yet again. I work in customer service and I am very patient with people. I would not recommend renting from this eastblishment again.

JESSICA H. 
Rating:
5.0

Customer did not leave a comment.

lauren H. 
Rating:
3.0

No one at Martina's was wearing a mask. I arrived slightly late for a half dozen reasons and my res was cancelled, which was very upsetting. Martina was helpful and got me fixed up quickly. But the lack of masks was discouraging. Did not feel comfortable in her store when I was the only person in a mask.

EDWARD M. 
Rating:
1.0

Employees NOT wearing masks as required by Governors Mask Mandate. Sign on door but business not enforcing it.

CARLOS F. 
Rating:
5.0

Nothing.

Mishaunta M. 
Rating:
5.0

Absolutely nothing. This was the best retail experience I've ever had. The lady helping me was absolutely incredible. Knowledgeable,friendly,helpful and a complete pleasure to work with. Absolutely the best

Steven W. 
Rating:
5.0

Customer did not leave a comment.

donald G. 
Rating:
5.0

Customer did not leave a comment.

Philip Gregory D. 
Rating:
3.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

Doug H. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH C. 
Rating:
5.0

Service was exceptional at this location, while there may always be room for improvement, nothing comes to mind regarding this experience.

BRIAN P. 
Rating:
5.0

Very satisfied !

Larry H. 
Rating:
5.0

I absolutely love renting from here. They are always so welcoming.

GREGORIO M. 
Rating:
3.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Will rent again from Martinas Family Thrift Store. Exceptional customer service, thank you!

Rachel W. 
Rating:
5.0

Love them!

Mathew D. 
Rating:
5.0

Great service! Very friendly. I recommend this location for many reasons including the array of fun things to look at in the thrift shop while you wait

Shane D. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Very Friendly and helpful staff

SAMUEL T. 
Rating:
4.0

Customer did not leave a comment.

Johnnie W. 
Rating:
4.0

Customer did not leave a comment.

Alfredo L. 
Rating:
5.0

Nothing comes to mind.

Sheila G. 
Rating:
5.0

Customer did not leave a comment.

susan P. 
Rating:
5.0

Martina always has the truck that I need, or can get it pretty quick!

Cecilia B. 
Rating:
2.0

Charged insurance but didn't ask for it nor did they ask me if I wanted it.

Jerod W. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

DIANE R. 
Rating:
5.0

Wonderful experience. Would highly recommend.

Edward M. 
No reviews have been submitted for this location.

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