Customer Reviews for Marysville Self Storage LLC
(U-Haul Neighborhood Dealer)

Rating:

2.0

I was provided an incorrect pickup address. No one was present at the location that I was sent to. A trailer that appeared to be the 1 I'd reserved was sitting out front, the address I was at matched the 1 provided to me by U-Haul, but since no one was there, I assumed the trailer was placed there for me to pickup, so I did so. I was later accused of stealing the trailer by the employee that I spoke to on the phone. We ended up getting everything settled over the phone, but U-Haul really needs to make sure they're providing correct addresses to their customers and that employees are present to avoid confusion. Very frustrating experience overall.

Rating:

4.0

Rear lights went out?!

Rating:

1.0

We were originally renting from another place but wasn't available and sent us here and giving a $50 credit. The worker told not one but two people that went in that since this facility was closed Sunday to just bring it back Monday by 9 am. So we did and was charged for Sunday rental and insurance costs. Then when I called to let the person in charge know she made me out to be a liar!!!!! Totally NOT happy with the service!!!!!

Rating:

1.0

They lied about how much gas needed to be placed inside the truck over charged me said i owed them 212$ and that’s impossible i put 30$ in the truck before dropping it off and was barley away from the full line i say another 10$ woulda filled it up they charged me another 40$ for that and other hidden fees

Rating:

5.0

Service was great and friendly and fast definitely a great place to rent a U-haul

Rating:

1.0

We arrived and they were working out of a trailer. Had a sign on it stating they were running an errand. Started to check out with the app and she finally showed. Told us we had to unhook the trailer from the uhaul bc they were not trained to do this. Also returned uhaul with over a half of a tank of gas and only got credit for a quarter tank.

Rating:

4.0

I have only used this as a drop off point for trucks, The lady is helpful and friendly.

Rating:

4.0

Positive notes on this place, the lady was straight to the point and I was out the door quickly.

Rating:

5.0

all went fine,thx

Rating:

5.0

It was fine

Rating:

3.0

Maintain the parking area and ramp area better. Very muddy and slippery. Lock was frozen to key access. Had to warm it to unthaw.

Rating:

4.0

know your product and what it takes to hook it up

Rating:

5.0

Very friendly and helpful with any questions I had.

Rating:

5.0

Very happy with my unit. service was great no problems. I would recommend them.

Rating:

2.0

Roof leaks so had to leave early. I called an stated roof leaks and why I had to leave I ask for payment back for the 10days I left early and staff said no refunds and its in your contract no refunds. To me this is totally not right as its not my fault the roof is leaking. This is very poor customer relations and will make sure I never come back or recommend this Location!! Also your hours are too short in the evening.

Rating:

5.0

Awesome price and service! I tell people all the time what a great bargain U-Haul is!

Rating:

5.0

I signed paperwork to move into the Marysville storage unit on Sept 12, 2022. 15 mins later I changed my mind not to unload the truck & go elsewhere. But mgmt said they would not refund my $125. So I was trapped. Also, my light inside the unit never worked. Look at the storage units before signing anything

Rating:

1.0

I had the worst experience renting this u-haul. The mobile app did not work. I was on the phone with two customer service representatives for over an hour trying to get code for the key. If you have any questions I would be happy to talk with someone from the company. I will not be renting a u-haul in the future

Rating:

3.0

I would've like more communication and assistance far as networking other companies the truck had no dullies didn't offer help of any on the back the lady was rude in the office as well

Rating:

5.0

Not a problem the young lady even hooked the trailer to my truck Kind and polite.

Rating:

5.0

Everything went well. I could not ask for more renting a storage unit. The staff was always friendly and helpful. Overall everything was outstanding.

Rating:

5.0

I would recommend an indoor facility that is less susceptible to. Laurier , as all of my furniture and bed were moldy and destroyed

Rating:

5.0

Need to gate closing time until at least 10 PM

Rating:

5.0

The place was easy to access and the staff was very friendly and helpful.

Rating:

3.0

Make sure trailer tires are checked and replaced as needed.The car hauler had only one balanced tire out of four. three of the four tires were worn and looked questionable on the side walls.

Rating:

2.0

Truck was filthy. Truck did not have dolly or furniture pads in truck. Location was difficult to find.

Rating:

5.0

Great experience, great help by the manager and a great rate. I will come again!

Rating:

5.0

Everything went very well. The woman who helped me was very friendly and professional.

Rating:

5.0

Great service, kind and friendly. would recommend to friends and family.

Rating:

5.0

They are great here at this location.

Rating:

5.0

I was in a pinch needed a truck and Vanessa, the location manager went up and beyond to make sure i was taken care of . I appreciate her customer service , her loyalty to the company and my company as well !!!

Rating:

3.0

Need to put better location signs up to find it

Rating:

5.0

Nice clean facility. Vanessa was great to deal with, she is very nice. She was nice enough to even change it so we could return our truck to her instead and saved us about 30 miles over. Great place!

Rating:

5.0

Easy process

Rating:

5.0

Use this location as a model! The lady running the office, left her warm office on a 15 degree day to meet me in the parking lot to give me instructions on where to park. She was prompt in processing the return and treated me as though she appreciated me as a customer.....180 degrees from the originating dealer who viewed me as a nussiance to be dealt with!! Thank you Marysville!!

Rating:

3.0

The lady who works in the office is very nice and helpful.

Rating:

5.0

Would use again

Rating:

3.0

Very helpful

Rating:

1.0

Chickens running lose in yard, No one around in the morning, I called number and was told to drop the trailer off anywhere jut NOT in front of the gate I did. She complained that I did not park the trailer correctly and had to come back and move it, Second time she said it was not good enough and had to move it again. All she did was sit and feed her face. Sorry you have two different locations one How to do things correct and one How NOT to do things correct.

Rating:

4.0

The girl who helped was was friendly and had everything ready to go when we got there! We were also able to come in a week sooner than originally scheduled

Rating:

3.0

Nice, friendly. Easy to find. Accommodating

Rating:

2.0

From your website to the toll free number this was painful. The site was a little better. The script and process is so painful I won't be back on your website or toll free number.

Rating:

3.0

Tell people that trucks don't come with locks (which is kind of ridiculous anyway). Also, put some signs up so people know where the U-Haul location is. It took us forever to find it.

Rating:

2.0

Very "seedy" trailer for an office and the outside appearance is not very inviting. The staff were very nice and helpful, and should be provided a nicer work environment. The truck was outstanding - virtually new and in perfect condition!

Rating:

3.0

Good service. Quick replies back

Rating:

3.0

Unrelated to this location, I called the I-69 Truck Stop to rent a similar trailer. The attendant on the phone said they had one there. When I arrived there was no such trailer. Very inconvenient.

Rating:

5.0

Very helpful and communication is good for my move.

Rating:

5.0

Using UHaul was perfect for my 500 mile move.

Rating:

3.0

Very helpful staff member! In and out quickly!

Rating:

5.0

Katie was very helpful and friendly. The process went very smooth.

Rating:

3.0

Have an available restroom after someone drives an hour and a half to get to your location . I will spare you the details what happened to me next.

Rating:

3.0

Wasn't location i requested for pickup but it was fine

Rating:

5.0

I have not a clue? you people were so great and easy to deal with, I also store my items at this location close-by and easy to get in and out wonderful place. Would recommend to anyone great staff!

Rating:

5.0

I dropped off my truck just as they were closing up last night. The woman said to leave the keys and she'd check me in this morning. Then She called me this morning telling me all was well. -I appreciated receiving it. Nice people.

Rating:

5.0

Port Huron store was no help,she wasn't there for a while as she left to pick up food...more interested in eating than helping us. Loved gal at Marysville

Rating:

2.0

they did not have a wrench to tighten the ball, they did not have a 4 prong plug to sell or rent, they jammed them too close to there trucks, wanted it put back in same spot on the blind side filled with snow all around 2 ft deep

Rating:

4.0

The girl that was working when I picked up the trailer was great! But the girl that was working when my brother returned the trailer for me gave us a hard time about the agreed upon price! The agreement was that we would only be charged for 6 days, not 7 (because you are closed on Sundays), as long as the trailer was returned first thing Monday morning! She was trying to charge us as if the trailer was being returned after noon on Monday! When it was only 9:30am!!! I did not appreciate the hassle!!! My brother was doing me a favor by returning the trailer back to Michigan for me so I wouldn't have to pay the higher "one-way" cost! He didn't appreciate the hassle either! You need to teach all ur employees to do better math!!!

Rating:

3.0

The Uhaul employee, Niky was very helpful, professional and friendly. She made this a good experience.

Rating:

4.0

There should be a wider selection of equipment available.

Rating:

3.0

Parking signs stating where to park return vehicles for after hour drop offs.

Rating:

4.0

Tow Dolly was a potential rolling disaster. Broken fenders, taillight wires, rusted hold down ratchets. Fortunately the rental yard had another which was in better shape with only a small ding in one fender. Nikki & Michelle were both very good, helpful & courteous. Nice young ladies.

Rating:

1.0

After getting the confirmation I tried calling location 4 times and left messages that were not returned. After calling customer service and getting the pick up time changed and confirmed we got to the location and no one was there. Customer service called someone to come out and help us. When she got there she found she did not have the right key and had to call someone else to unlock it. We were delayed over an hour with the whole experience. We also had to adjust the drop off location. Even though we new this was a valid location they were not able to find this in their system.

Rating:

5.0

Nothing personal are very informed about all things uhaul and very friendly could thank her enough for her patients.

Rating:

3.0

Due to corporate inaccuracies with communications to affiliates, s unable to move into this location because they do not honor the free 30 day agreement when booked online.

Rating:

5.0

The sales person behind the counter. I believe her name was Victoria was very helpfull and friendly.