I was provided an incorrect pickup address. No one was present at the location that I was sent to. A trailer that appeared to be the 1 I'd reserved was sitting out front, the address I was at matched the 1 provided to me by U-Haul, but since no one was there, I assumed the trailer was placed there for me to pickup, so I did so. I was later accused of stealing the trailer by the employee that I spoke to on the phone. We ended up getting everything settled over the phone, but U-Haul really needs to make sure they're providing correct addresses to their customers and that employees are present to avoid confusion. Very frustrating experience overall.
MICHAEL A
Marysville Self Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Clair, MI 48079
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Rear lights went out?!
DONALD KWe were originally renting from another place but wasn't available and sent us here and giving a $50 credit. The worker told not one but two people that went in that since this facility was closed Sunday to just bring it back Monday by 9 am. So we did and was charged for Sunday rental and insurance costs. Then when I called to let the person in charge know she made me out to be a liar!!!!! Totally NOT happy with the service!!!!!
Christopher MThey lied about how much gas needed to be placed inside the truck over charged me said i owed them 212$ and that’s impossible i put 30$ in the truck before dropping it off and was barley away from the full line i say another 10$ woulda filled it up they charged me another 40$ for that and other hidden fees
Tyler CService was great and friendly and fast definitely a great place to rent a U-haul
Darrle S