Customer did not leave a comment.KEVIN P.
Customer Reviews for Marzuco Electric
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Maybe make the reservation for4 the amount of days you wanted. Maybe not make it so difficult to check in and pick upBOBBY B.
Customer did not leave a comment.William S.
Customer did not leave a comment.Timothy M.
Customer did not leave a comment.Andrew M.
Customer did not leave a comment.DONALD S.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.RICHARD M.
Dont try to charge the customer twiceCALEB B.
Customer did not leave a comment.Steve R.
Customer did not leave a comment.Nathan M.
The lady I spoke with on the phone was very rude threatened to charge me extra for my quote attitude give me the wrong number for the manager so I couldn't call the manager then when I called her back and told me that the number was wrong she wanted to proceed to call me at wire argue with me about how much city taxes were and then it hangs up on me and blocked my phone number so I no longer could call the store back. Worst customer service I dealt with anywhere. I was originally told that all the charges were going to be dropped except for the cleaning charge in the gas charge which would have came out to $43 and then my husband tells me that he had to pay $53 to the whole reason why I even called the Perryville location Pacific her out where the extra $10 came from and she wants to tell me that it $10 taxes. I don't know where she went to school and got her math education but 8% in tax for $43 charge does not come out to $10 and taxesBrayan F.
Customer did not leave a comment.DOUGLAS B.
Great service.PAUL P.
Customer did not leave a comment.Fred M.
Employees were extremely helpful and friendly.Jerry S.
They did not give any advice or help hitching upCHAD J.
Customer did not leave a comment.Kirby B.
Perfect hassle free transaction.Drew K.
The Representative was Friendly, Knowledgeable and helpful. Would use this facility again.james C.
Very friendly service!BLAKE H.
Staff was great, wouldn't change a thingJAMES W.
they were very kind and helpfulJerry H.
Customer did not leave a comment.DONALD B.
Customer did not leave a comment.John K.
Customer did not leave a comment.ERIC D.
Customer did not leave a comment.GREGORY M.
Customer did not leave a comment.Roger B.
For older people who are not that tech savvy to not charge the extra 20 because you dont want to do paperwork the next day. It was not the company I rented from but u haul yourself. Not everyone has smartphone and even them tech savvy. I dont think u should charge an extra 20. Disappointed in that.LETTICIA R.
Customer did not leave a comment.TRAVIS H.
I was charged way over what I expectedBRADLY H.
When trying to reserve, the person helping me sounded irritated that I had questions and didn't know what I needed to reserve. She told me to do it on line. I had problems on line and had to wait 45 minutes on hold to talk to someone, who ended up being very helpful. When picking up the truck I did online and it takes a long time to get thru that. I think in person would have been faster. Dropping off the truck, someone had broken into the key drop box so had to call the police and that was an hour out in the cold waiting for them and the owner to get there to give the keys back. This is the only local place to rent a truck. My experience was not the best unfortunately.Steve S.
Upgrade all of your equipment to include cruise control.Jamie D.
Online check in took forever and had trouble finding my location on my phone before pick up.Kelsie S.
Very smooth transaction ...office girls very nice.jo R.
Customer did not leave a comment.ERVIN T.
Check out the fluid levels before letting a vehicle leaveJanice S.
The employees were great, for being an appliance and electrical store, having uhaul on as a side gig, I was expecting as great service as what I got, very pleased. Will be back if I need another uhaul. 5 stars for me!jerry M.
The truck had a smell in the back that was sting of odor. We used the truck only because we needed it a couple hours.BRYON S.
Latch doesn't stay closed. Missing trailer light wiresCARTER M.
Customer did not leave a comment.MICHAEL E.
Customer did not leave a comment.Laban P.
Nice and friendly employees would be a start. :)Lacey C.
The people were not friendly what so ever. I believe her name was brandy. Very rude over the phone. Like we was bothering her.Lacey C.
The lady who helped me pick up the trailer was very nice. However the other lady who was there and she was also the one who I dealt with during the return is extremely rude. Also the trailer was not in good condition, the lights on the driver side were not working, I had to repair the ground wire that was cut in order to have working lights.Joshua C.
Customer did not leave a comment.CORINA H.
Customer did not leave a comment.kerry T.
This renting a U-Haul by phone doesn't work for everybody and the personal service at this place was not the best and I was charged 3 times on my credit card I've got to get that straightened out I will call my credit card company and get it lined out if U-Haul cannot help me I was told not to come in got a mask then I was told I couldn't read know anything I'm crippled had 17 back surgeries & 3 neck surgeries hip surgery and knee surgery and I couldn't lean on anything or sit down, it hurts to to stand for very long. ?? while I was there another man came in she didn't tell him to put on a mask I used a hanky and made a mask and any waiting on the counter without getting yelled at then another couple came in she didn't say nothing to them she was very impolite to me I was trying my best to get a truck rented I don't know what happened but I've got three charges on my credit card 212 dollars twice and $109 in change is what the correct amount was when I returned the truck today thank you I hope you can help somebody else I don't know if I'll ever rented U-Haul again.Charles S.
The some of the things I had reserved where not available for me.Cynthia M.
Customer did not leave a comment.PEGGY L.
Customer did not leave a comment.lynda M.
Absolutely horrible experience. Was supposed to pick up truck at 11. Had issues with logging in so didn't get the truck until 12. Once I finally got the truck I got home with it and there was a lock on it. Called customer service and spoke to a representative who said I needed to find the tools to cut off the lock because they didn't have a code. Then transferred me to a rep who told me I could drive an hour away to get a smaller truck since I didn't have the tools to remove the lock. So I went and returned the truck. I called customer service again once I got home to make sure I was not charged and the rep then tells me she has codes I can try for the lock and if they don't work she can just put me in a different truck at the same location. Mind you this was after 2 different reps told me that there wasn't any other trucks in my location and also that they had no idea what the codes could've been. Thank goodness for the last rep that I spoke too because we figured out the code and I was able to start moving at 2. To top things off, I checked my bank account this morning and I was charged for BOTH trucks. $86 for one and then $30 for the other. Called customer service and they said it was going to take a week to get my money back for the first truck. This was a huge headache and I will never rent a uhaul from here again.Taylor H.
Your online check in/check out is WAY TO TIME CONSUMING. Due to virus, actual location was closed, had to use smart phone to pick up truck.Angela A.
Customer did not leave a comment.Richard M.
Need more training. I was not told about daily rates verses flat rate. I picked up in Perryville Missouri and drove to Ste.Genevieve Mo. My daughter was moving 1/2 mile from her house. If I was told I could return the truck to Marzuco Electric and save money I would of done it. Instead it costs me twice as much.Linda T.
Absolutely nothing.Skyler N.
When I picked up the I haul it was dirty on the interior and smelled like smoke. I put an air freshener in to make it smell better. The next day when I was traveling with the uhaul we had heavy rain all day, both windshield wipers where ripped and in need of replacement. I had a hard time with seeing the road as the wipers could not clean the windshield! It was a stressful trip.Paula N.
Customer did not leave a comment.Cheryl W.
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.Angela A.
Make sure locations have some viechles available and not have to wait 3 days and multiple phone calls to see if their is one available.Weldon U.
Customer did not leave a comment.Paul R.
Customer did not leave a comment.Ian P.
Customer did not leave a comment.Cynthia N.
We returned our rental two days early & did not receive any amount of reimbursement or credit at all. We won't be using this location in Perryville again.Christopher S.
Clean the trucks before re-renting. The cab had garbage from the previous renter and the windshield was covered with dead bugs. The cargo area had not been swept either. I paid over $2000.00 for this rental, and was stuck on a schedule so the circumstances were disappointing. I have always used Uhaul in the past and have never been dissatisfied until now.Wesley H.
Customer did not leave a comment.john W.
Customer did not leave a comment.Phillip G.
Customer did not leave a comment.Anthony M.
Drop off went quickly and smoothlyjody H.
After hoursRonald B.
Customer did not leave a comment.Pamela O.
Customer did not leave a comment.Pamela O.
Customer did not leave a comment.jonathon B.
Customer did not leave a comment.Linda B.
Customer did not leave a comment.EMILY W.
Everything went greatRon T.
Ensure the truck I fully operational. Check the brakes and drivability before sending it out. This truck was brought in from another location so it is not Marzuco's fault for the equipment.chris S.
Customer did not leave a comment.John D.
Customer did not leave a comment.michael N.
Customer did not leave a comment.Kevin D.