Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy and convenient to drop off. No issues. The text with link sent by U-Haul to check-in return because others were waiting to rent did not work. Received error message. Need to fix it.
Patricia T
Rating:
5.0
Customer did not leave a comment.
Thomas S
Rating:
5.0
Customer did not leave a comment.
Bryan D
Rating:
5.0
Customer did not leave a comment.
Rachel L
Rating:
4.0
It was good as is
Kenneth B
Rating:
5.0
Customer did not leave a comment.
Billy H
Rating:
4.0
Customer did not leave a comment.
LEROY M
Rating:
5.0
Customer did not leave a comment.
TONY A
Rating:
4.0
Customer did not leave a comment.
THOMAS S
Rating:
5.0
Customer did not leave a comment.
TAMMY G
Rating:
5.0
Everything went well with pick up. I used the key box, after hours. Only hard thing was seeing my cell phone screen in the sun!
Jurate G
Rating:
5.0
Mason building supply is great to work with. They make the process easier.
MARGARET B
Rating:
5.0
Customer did not leave a comment.
LARRY H
Rating:
5.0
The trailer was perfect for a 3000 mile move. The process was so easy! Thank you.
JILL B
Rating:
5.0
The business we rented the truck from was awesome. Helpful, courteous, respectful. Their employees could not have been better. Nice, friendly, efficient. Will definitely rent from them again.
MARGARET B
Rating:
5.0
Customer did not leave a comment.
TIMOTHY R
Rating:
5.0
Customer did not leave a comment.
MARK D
Rating:
5.0
Customer service excellent
ERNEST L
Rating:
5.0
Not a big load just a car dolly but the guy took care of it not a problem I had no questions they were great 👍
KELLY B
Rating:
5.0
Very easy to deal with and took care of the return which was a great help.
STEPHEN D
Rating:
5.0
Customer did not leave a comment.
Samuel K
Rating:
5.0
Customer did not leave a comment.
ANTHONY O
Rating:
5.0
I have known this team for 10 years. They are always top notch helpful and friendly
Donald E
Rating:
5.0
Customer did not leave a comment.
FRANKLIN M
Rating:
5.0
Customer did not leave a comment.
CHETAN P
Rating:
4.0
Nothing,all good.
RONNIE F
Rating:
4.0
Customer did not leave a comment.
JONATHAN A
Rating:
5.0
Customer did not leave a comment.
JUSTIN M
Rating:
5.0
The truck was dirty but customer service was excellent.
SHARON L
Rating:
5.0
Customer did not leave a comment.
SCOTT E
Rating:
5.0
Customer did not leave a comment.
Michael W
Rating:
5.0
Customer did not leave a comment.
SHAWN M
Rating:
5.0
Customer did not leave a comment.
MICHAEL B
Rating:
5.0
Customer did not leave a comment.
ANDREW D
Rating:
5.0
Customer did not leave a comment.
GEORGE L
Rating:
5.0
Customer did not leave a comment.
Steve E
Rating:
5.0
Thanks
Peter A
Rating:
5.0
Customer did not leave a comment.
TANA H
Rating:
5.0
When I called to discuss drop off procedures the people could not have been nicer and explained everything we needed well.
MARGARET B
Rating:
5.0
They were great
GEORGE W
Rating:
5.0
Nice people
Ken S
Rating:
5.0
The lady on the phone was very helpful and accommodating. We dropped off after hours just as instructed over the phone and they took care of everything next business day.
Matthew S
Rating:
5.0
Customer did not leave a comment.
JEFFRY B
Rating:
5.0
Customer did not leave a comment.
EMILY L
Rating:
5.0
Customer did not leave a comment.
Tracie C
Rating:
4.0
Customer did not leave a comment.
Sherry A
Rating:
5.0
I have no idea.....
Harry H
Rating:
5.0
I don't know....?
Harry H
Rating:
5.0
Excellent service
jim w
Rating:
5.0
Customer did not leave a comment.
John H
Rating:
5.0
Customer did not leave a comment.
DENNIS C
Rating:
5.0
Customer did not leave a comment.
TAMMY D
Rating:
5.0
Customer did not leave a comment.
JULIE K
Rating:
5.0
Reimburse renters for returning the vehicle with a fuller gas tank than when it was picked up. Will not rent again until this policy is changed hopefully in the near future.
DENNIS E
Rating:
4.0
Customer did not leave a comment.
John C
Rating:
5.0
Customer did not leave a comment.
Tracie C
Rating:
5.0
Customer did not leave a comment.
Courtney C
Rating:
3.0
Customer did not leave a comment.
Hyman A
Rating:
4.0
Customer did not leave a comment.
Philip T
Rating:
5.0
Customer did not leave a comment.
Chris A
Rating:
5.0
Customer did not leave a comment.
rusty m
Rating:
3.0
Business was closed for Sunday.
David G
Rating:
4.0
NA
Monica B
Rating:
5.0
Customer did not leave a comment.
JOHN O
Rating:
5.0
Customer did not leave a comment.
DEANNA S
Rating:
5.0
nothing needs improving...
Harry H
Rating:
5.0
Customer did not leave a comment.
BeverlyDONALD D
Rating:
5.0
Customer did not leave a comment.
Tony P
Rating:
5.0
Customer did not leave a comment.
ChristinaRenee W
Rating:
5.0
Good service and friendly people.
William T
Rating:
2.0
The Uhaul had damage that was not easy to see before sun rose and we got charged for it upon return. The Uhaul location that we picked up from did not properly inspect the Uhaul and did not catch the damage. We paid for someone else’s damage. The location we dropped off was confusing.
Lanie B
Rating:
5.0
Customer did not leave a comment.
JUAN J
Rating:
1.0
Have the correct equipment as ordered.
mary D
Rating:
4.0
take the dam governor of off the trucks... almost got me killed... speed limit in texas is 80... dam trucks were trying to push me uphill... then down hill the governor slowed to 75 an the same dam trucks were right up my ass.. screw you and the dumb a$$ who decided 75 was the max speed.. a$$hole... plain talk for a plain situation...
Dirk P
Rating:
5.0
Side mirror was loose and fell off the truck while driving down the road and broke. I was charged $250 to replace the mirror because I didn't get the insurance. If I'd had an allen wrench with me I could have fixed it. Don't see how that was my fault.
Ward S
Rating:
5.0
Customer did not leave a comment.
JAMES C
Rating:
5.0
Customer did not leave a comment.
Jo A
Rating:
5.0
Customer did not leave a comment.
Stephen E
Rating:
5.0
The manager at the Mason Building Supply location was very helpful.
WILLIAM T
Rating:
5.0
The app makes you take too many photos.
Stephen D
Rating:
5.0
Customer did not leave a comment.
Michael O
Rating:
5.0
Very smooth, efficient process.
RICHARD A
Rating:
5.0
Customer did not leave a comment.
JOHN K
Rating:
5.0
Easy drop off location.
Jarret O
Rating:
5.0
Customer did not leave a comment.
JOHN K
Rating:
5.0
Customer did not leave a comment.
Tom D
Rating:
5.0
Customer did not leave a comment.
Garrett D
Rating:
5.0
Customer did not leave a comment.
KAREN C
Rating:
5.0
Customer did not leave a comment.
John T
Rating:
5.0
Customer did not leave a comment.
John T
Rating:
5.0
All went well
John T
Rating:
5.0
Customer did not leave a comment.
John T
Rating:
5.0
Customer did not leave a comment.
Dolphus B
Rating:
4.0
Customer did not leave a comment.
Juan C
Rating:
5.0
Customer did not leave a comment.
JIM B
Rating:
3.0
The problem begins with a flat on the trip. Uhaul demands that they send their own people to repair the flat. Wait time will be 90 minutes when I am located in a town with a tire repair store almost anywhere I look. I am setting at a local Uhaul center when I make the call and they don't want me to trade trailer so I can get on about my trip. No common sense whatsoever in this matter. Finally I get the rep convinced to trade trailers and that process takes nearly the 90 minutes that the flat repairman would have taken. Over the course of my life I have used Uhaul on many occasions but this just may be my last dealings because of Uhau'l "policies" and shear lack of common sense dealings. Not good on your part....Uhaul!
Byron B
Rating:
5.0
Customer did not leave a comment.
Jon R
Rating:
5.0
No Improvements needed! I was scheduled for a trailer in San Antonio, TX but the size I needed was not returned to SA in time for my departure, BUT Mason, TX had my size and since I was driving through that town anyway... it was perfect for me! They were nice and accommodating and I sincerely appreciate it PLUS I didn't had to fight the San Antonio traffic!! Yay!!
