Customer Reviews for Massey's Furniture Barn
(U-Haul Neighborhood Dealer)

277 reviews

701 Arsenal St   Watertown, NY 13601
(@ Arsenal St Bridge)

(315) 785-9025

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 10:30 am - 5:30 pm
  • Sun: 11:30 am - 4:30 pm
Special Operating Hours
  • 7/3/2021 - 7/5/2021: Closed

Services at this Location:

Contact Us

(315) 785-9025

701 Arsenal St
Watertown, NY 13601
(@ Arsenal St Bridge)

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 10:30 am - 5:30 pm
  • Sun: 11:30 am - 4:30 pm
Special Operating Hours
  • 7/3/2021 - 7/5/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Everyone was so awesome and helpful! Thank you...

GRAZYNA B. 
Rating:
1.0

No one to help us hook up trailer. It was too heavy to lift. Tongue was on ground. Rear of trailer was pushed into a hill making the front of trailer impossible to lift. Had to get help from a salesman in the adjoining furniture store, he was kind enough to temp hook up trailer to pull it out of hill enough to raise tongue with his car Jack. Because of this hour and half delay with hooking up we returned trailer an hour after it was due back and charged a whole other day of use. I voiced my complaints at the return location explaining what had happened and was told no problem, however checked my credit card and I was certainly charged an extra 29.60 for an extra day.

MARYJO B. 
Rating:
2.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

DALEHECTOR W. 
Rating:
5.0

Customer did not leave a comment.

KATIEL T. 
Rating:
1.0

Customer did not leave a comment.

Nathan D. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO M. 
Rating:
4.0

Customer did not leave a comment.

Kyrsten P. 
Rating:
5.0

Customer did not leave a comment.

Anita L. 
Rating:
5.0

I really don't is anything, I found the process very simple.

Edith F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINAM A R. 
Rating:
4.0

Flexible and good customer service

Carl H. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
3.0

Customer did not leave a comment.

nicole A. 
Rating:
2.0

cab of truck was messy the back was okay

Mark W. 
Rating:
5.0

Customer did not leave a comment.

RICKY T. 
Rating:
5.0

everything very good maybe a better drop off box. ok; just seemed not as secure as I would like

Gary M. 
Rating:
3.0

Your system of accepting or disputing the rented equipment condition sucks! The pictures were out of date as the equipment WAS DAMAGED at pickup time but the pictures on file did not show this. I opted for the $70 coverage to keep from having to owe TONS of money at return time. The warning messages were a total scare tactic and really irritated me. The trailers rates are too high already to have to buy OVER PRICED insurance. This rental experience was a total turn off and even though I am a repeat customer, I will go out of my way to not use U-Haul again. U-Haul now equals greedy large company using scare tactics to grab any money they can out of customers' pockets.

Jeffrey B. 
Rating:
4.0

Customer did not leave a comment.

Benjamin R. 
Rating:
3.0

The truck I rented was not available so I ended up with something bigger and felt uncomfortable driving didn't receive any discount for my inconvenience

Ken N. 
Rating:
5.0

Customer did not leave a comment.

Tom H. 
Rating:
1.0

Customer did not leave a comment.

KRISTA F. 
Rating:
3.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

KAROLINE S. 
Rating:
5.0

Customer did not leave a comment.

Laurie T. 
Rating:
3.0

This review is about the condition of the truck that we rented. After driving it on a 55 miles/ hour road , the truck started pulling to the right , stirring wheel is not aligned. It gotten worst when we took the Thruway. My husband who driven a truck before ,managed to make it work to just to avoid delays ( if we go back and switch to another one,)to where we are going. We are just worried if an inexperienced driver happened to drive this particular truck it might not end well.

STEPHEN J. 
Rating:
2.0

I received no assistance with the hook up and a when asked about the electrical whip- I was told I must go buy one. I went to the U-Haul location at 19153 St-11 Watertown and Matt Filkins was extremely helpful and provided an electrical whip.

STACY B. 
Rating:
5.0

Customer did not leave a comment.

NICOLE S. 
Rating:
4.0

Customer did not leave a comment.

cHRISTOPHER P. 
Rating:
4.0

I would be remiss if I did not mention that I had to go to a Washington St. U-Haul address for a harness issue. Your representative Matt, went beyond normal customer care and typical knowledge. His ability allowed me to meet a previous commitment and begin a return trip 2 hours away. Employees like Matt make it easy to remain a U-Haul customer.

LYNN H. 
Rating:
3.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

paris M. 
Rating:
5.0

Make sure that the trailers are cleaned out

NATHAN P. 
Rating:
3.0

Customer did not leave a comment.

JACK J. 
Rating:
4.0

The trailer needed minor cleaning. Sandy was a delight!

Bradford H. 
Rating:
3.0

Customer did not leave a comment.

Lisa F. 
Rating:
3.0

For a first time visitor to the site, I wish there had been more clarity on where to park and what to do since there are other businesses in the same vicinity.

Travis P. 
Rating:
5.0

Ladies in office we're great.. ty for a smooth transaction in a stressful situation

Robin C. 
Rating:
2.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
4.0

Customer did not leave a comment.

Fred B. 
Rating:
3.0

Customer did not leave a comment.

terrance S. 
Rating:
4.0

Customer did not leave a comment.

ronald M. 
Rating:
5.0

Remind the customer that there is no assistance to hook up the trailer at this location

Jim S. 
Rating:
5.0

This was by far the easiest rental of a truck!! The previous renter of the truck left the back dirty but that has nothing to do with Masseys. I wl continue to use these people the next time I need a truck. Thank you!

Debra M. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

rick B. 
Rating:
5.0

The address you have listed above for Massey's Furniture Barn is incorrect. I found the correct address on my own, You need to get your shit together.

Gail W. 
Rating:
4.0

Customer did not leave a comment.

Scot K. 
Rating:
5.0

Everything went so smoothly. My cargo van was ready and waiting at the assigned time. The clerk was efficient and pleasant. I couldn't have asked for anything better.

marilynn S. 
Rating:
2.0

Key was not available in the lock box and no one was available to help until an hour after the scheduled pick up time.

Eddie W. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Steering or suspension was really bad, not the locstion's fault. Sterring was VERY loose

Aaron C. 
Rating:
5.0

Customer did not leave a comment.

ERIK J. 
Rating:
4.0

Truck inside cab was clean. The back wasn't sweep and outside needed washed.

Kenton H. 
Rating:
2.0

Have the person who is handing over the equipment out there. All vehicles should be on full or they should see if it's not. The workers were not occupied with anything where they couldn't spare a few minutes to walk over and show them the vehicle. It was stinky and there was goo caked on the cupholders.

ALYSSA M. 
Rating:
5.0

All was good did not see where there needed to be any improvements

Judy M. 
Rating:
3.0

Customer did not leave a comment.

brian P. 
Rating:
5.0

Customer did not leave a comment.

Kathleen S. 
Rating:
1.0

Customer did not leave a comment.

thomas F. 
Rating:
5.0

Customer did not leave a comment.

KATHY H. 
Rating:
3.0

Customer did not leave a comment.

William C. 
Rating:
3.0

Customer did not leave a comment.

stephen A. 
Rating:
5.0

Trudy Blanchard was friendly, efficient and wonderful to work with!!

Allen S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Great customer service!!!

LINDA W. 
Rating:
1.0

Customer service sucked at Morrison furniture were the uhaul was on arsenal street Watertown Ny. Also the left light of the trailer was out and I got pulled over. I should have a refund and not be charged but I know this company only wants money. I took your uhauls a lot and I never had a problem till this time around. I'm going to recommend to others if I don't get a complete refund back on all this that what happened. This really sucked this time around. Plz let me get a complete refund. Thanks

Anthony H. 
Rating:
3.0

Customer did not leave a comment.

Jim D. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
3.0

Customer did not leave a comment.

Bradley S. 
Rating:
4.0

Customer did not leave a comment.

Kevin E. 
Rating:
5.0

Smile more

samatha P. 
Rating:
3.0

I reserved a 15' truck. I got a 14' hauler The 14' haulers internal length is 143" 14' = 168"

Scott T. 
Rating:
5.0

Customer did not leave a comment.

Deborah Q. 
Rating:
5.0

Customer did not leave a comment.

Bradley S. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Patricia Q. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN O. 
Rating:
5.0

I was very happy with the condition of the truck. ! I was concerned it would not be clean, and that was not the case. Thank you!

joanne K. 
Rating:
2.0

They had me waiting for a while . They didn't acknowledged that I was there very rude people.

angie K. 
Rating:
2.0

We didn't need the truck until Saturday, the 27, but had no choice but to pick the truck up the night before, the 26th, because Massey's doesn't open until 10 a.m. We were told to bring it back 6 or 6;30 but we received a phone call that it was to be back at 3 or 3:30. We returned it immediately, but we did not get done what we needed to. We have used Uhaul for years and this was the first time we were disappointed. Next time, we will go elsewhere.

CHARLES D. 
Rating:
2.0

The reception took 40 minutes to complete my details prior to checking me out. When I asked where the Uhaul was she replied, "I don't know". When I asked if there was anyone to help mount it on my vehicle, she replied, "no". The 8x12 was sitting in a ditch and too heavy to budge. I called Syracuse office as they relocated me to this office as they didn't think the court street Uhaul had an available 5x8 as I ordered. Against their wishes, the furniture salesman at Massey's came out to help me commenting, "He doesn't do this job and Uhaul is suppose to deal with it but I want to make you happy... I need help". He brought out the "boss". They had to pull it out of a ditch and attach it. I arrived at their location at 1:50 and left there at 3. Very long process. In 3 weeks I may need to rent another one. I may have to find another option. Staff were friendly but very UNUSERFRIENDLY location for a UHAUL to be picked up or dropped off.

Teri O. 
Rating:
5.0

the guys kept me in conversation while the return was processed

LANCE T. 
Rating:
5.0

Always helpful and friendly

trudy M. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Everyone was so kind and helpfu been a customer for years..

LORRIE M. 
Rating:
3.0

Customer did not leave a comment.

Bobby S. 
Rating:
5.0

You all were perfect and kind and fast and helpful. I will come back again whenever I need to rent.

ROBERT M. 
Rating:
3.0

Some of the customer service agents were not people friendly and could touch up on how they ask customers what they need.... didn't know "yes" was a way to assert a person coming into your business. Let alone smile some!

Laryssa F. 
Rating:
5.0

We have a problem. We need to pick up this truck as early in the day as possible. The woman to whom I spoke assured me that we could get a truck as early as 7:00 a.m. This is vital, because we need to report to work at 8:00 a.m. the next day, and we have a 12-hour drive just getting to Michigan. Please help!!! Thank you very much!

CHERYL P. 
Rating:
4.0

MILES ALLOWED WAS NOT THE CORRECT AMOUNT BECAUSE GOING FROM CARTHAGE TO CAMDEN IS MORE THAN 60 MILES BEFORE THE VEHICLE WAS TO BE RETURNED SO I AM DISSATIFIED WITH THAT

SUSAN C. 
Rating:
1.0

The employees didn't know how to hook up the tow dollie, this was not even the location we chose at check out. The truck we got was a 15 foot, we paid for a 17 foot. Overall disappointed and won't use that location again.

William R. 
Rating:
3.0

Customer did not leave a comment.

Daniel R. 
Rating:
4.0

Customer did not leave a comment.

Heather V. 
Rating:
2.0

WHEN I PICKED UP THE RENTAL NOBODY WENT OUTSIDE WITH ME TO HELP ME WITH HOOKING UP THE RENTAL AND MAKING SURE MY LIGHTS ARE WORKING CORRECTLY NOW I THINK THIS IS NOT RIGHT.

Sabinea B. 
Rating:
2.0

driveway was at the bottom of an overpass, did not have visability or a light to turn left.

SUSAN B. 
Rating:
3.0

Customer did not leave a comment.

Susan R. 
Rating:
4.0

My reservation said I was to pick my moving van up at one location in Watertown and when I got there I was told I had to do it at another location in Watertown. That was a real pain, and seemed to me a very inappropriate and misleading way to run a business

Stephen S. 
Rating:
5.0

I had made several phone calls to Sam regarding renting a u haul for the first time. Each and every time she was very helpful and friendly. I was never a bother to her. There was another lady in the office when I picked up the keyes. She assisted us in a couple of things. She too was helpful and friendly. Thank you to all...even the guy that put the appliance dolly in the truck for me. Very grateful to all!

norma L. 
No reviews have been submitted for this location.

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