I really don't is anything, I found the process very simple.Edith F.
Moving Truck Rental in Watertown, NY at Massey's Furniture Barn
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Watertown, NY 13601
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Flexible and good customer serviceCarl H.
cab of truck was messy the back was okayMark W.
everything very good maybe a better drop off box. ok; just seemed not as secure as I would likeGary M.
Your system of accepting or disputing the rented equipment condition sucks! The pictures were out of date as the equipment WAS DAMAGED at pickup time but the pictures on file did not show this. I opted for the $70 coverage to keep from having to owe TONS of money at return time. The warning messages were a total scare tactic and really irritated me. The trailers rates are too high already to have to buy OVER PRICED insurance. This rental experience was a total turn off and even though I am a repeat customer, I will go out of my way to not use U-Haul again. U-Haul now equals greedy large company using scare tactics to grab any money they can out of customers' pockets.Jeffrey B.
The truck I rented was not available so I ended up with something bigger and felt uncomfortable driving didn't receive any discount for my inconvenienceKen N.
This review is about the condition of the truck that we rented. After driving it on a 55 miles/ hour road , the truck started pulling to the right , stirring wheel is not aligned. It gotten worst when we took the Thruway. My husband who driven a truck before ,managed to make it work to just to avoid delays ( if we go back and switch to another one,)to where we are going. We are just worried if an inexperienced driver happened to drive this particular truck it might not end well.STEPHEN J.
I received no assistance with the hook up and a when asked about the electrical whip- I was told I must go buy one. I went to the U-Haul location at 19153 St-11 Watertown and Matt Filkins was extremely helpful and provided an electrical whip.STACY B.
I would be remiss if I did not mention that I had to go to a Washington St. U-Haul address for a harness issue. Your representative Matt, went beyond normal customer care and typical knowledge. His ability allowed me to meet a previous commitment and begin a return trip 2 hours away. Employees like Matt make it easy to remain a U-Haul customer.LYNN H.
Make sure that the trailers are cleaned outNATHAN P.
The trailer needed minor cleaning. Sandy was a delight!Bradford H.
For a first time visitor to the site, I wish there had been more clarity on where to park and what to do since there are other businesses in the same vicinity.Travis P.
Ladies in office we're great.. ty for a smooth transaction in a stressful situationRobin C.
Remind the customer that there is no assistance to hook up the trailer at this locationJim S.
This was by far the easiest rental of a truck!! The previous renter of the truck left the back dirty but that has nothing to do with Masseys. I wl continue to use these people the next time I need a truck. Thank you!Debra M.
The address you have listed above for Massey's Furniture Barn is incorrect. I found the correct address on my own, You need to get your shit together.Gail W.
Everything went so smoothly. My cargo van was ready and waiting at the assigned time. The clerk was efficient and pleasant. I couldn't have asked for anything better.marilynn S.
Key was not available in the lock box and no one was available to help until an hour after the scheduled pick up time.Eddie W.
Steering or suspension was really bad, not the locstion's fault. Sterring was VERY looseAaron C.
Truck inside cab was clean. The back wasn't sweep and outside needed washed.Kenton H.
Have the person who is handing over the equipment out there. All vehicles should be on full or they should see if it's not. The workers were not occupied with anything where they couldn't spare a few minutes to walk over and show them the vehicle. It was stinky and there was goo caked on the cupholders.ALYSSA M.
All was good did not see where there needed to be any improvementsJudy M.
Trudy Blanchard was friendly, efficient and wonderful to work with!!Allen S.
Great customer service!!!LINDA W.
Customer service sucked at Morrison furniture were the uhaul was on arsenal street Watertown Ny. Also the left light of the trailer was out and I got pulled over. I should have a refund and not be charged but I know this company only wants money. I took your uhauls a lot and I never had a problem till this time around. I'm going to recommend to others if I don't get a complete refund back on all this that what happened. This really sucked this time around. Plz let me get a complete refund. ThanksAnthony H.