Better signage. It’s not easy to locate. A bit confusing.
Debbie F
Massey's Furniture Barn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Watertown, NY 13601
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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My recent U-Haul rental experience was extremely disappointing. Not only was the manager unprofessional, but I was also overcharged for the truck I rented. Had I not taken the time to carefully review my bill, I may never have caught the error. The location charged me $80 for fuel even though I only drove the truck approximately 30 miles and returned it with more fuel than it had when I picked it up—actually filling it to full. Luckily I took pictures of the fuel gage and milage. The most concerning part is not just my experience, but how many other customers may have been overcharged and never realized it. As someone who pays attention to details, I caught the discrepancy. Many others may not. I have reported them to Fort Drum legal office and the proper authorities. I expect businesses to operate with honesty, transparency, and professionalism. Unfortunately, this experience fell far short of those expectations.
charles hMore communication on which vehicle in the lot they’re giving us and where to park it when we’re done
gabby cOver charge for gas traveled four miles was charged for 2 gallons of gas 10 ft uhauls get 10-12 mpg so please explain to me why I've been charged for so much gas
BRANDON TProvide the right size truck rental I request
ROBERT B