Customer Reviews for Master Secure Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Tracy was wonderful. She was very responsive and resourceful. She went above and beyond to ensure our preferred size truck was available (even after an extension)! Thank you, Tracy. Uhaul is lucky to have you!

Rating:

5.0

Tracy was awesome to deal with. I highly recommend her

Rating:

5.0

The manager was very helpful!!

Rating:

5.0

absolutely Nothing!~ Tracy is the best! Makes you feel right at home! I claim her as my play cousin ! All around a great service ! truck in good shape and clean!

Rating:

5.0

Tracy was Awesome! She was available at 7am (time of my virtual pickup), the website was not working for me. Walked me through it all and YES! I would rent and recommend this location again!

Rating:

5.0

nothing to improve. the process was so easy wand worked out perfectly for me. You may want to remind renters to bring their EZ passes, or outline what that process is if you don't have it.

Rating:

5.0

null

Rating:

3.0

Why is my build so high?I only had the truck from Friday until Saturday.And if you look at your camera.I drop the truck back off saturday afternoon before three pm I need somebody to tell me why my bill 147.00

Rating:

5.0

The new lady down there is wonderful.

Rating:

5.0

Pickup was super easy and the person working there was very friendly, helpful and efficient.

Rating:

3.0

Horrible; nobody was there, nobody answered the phone. You had to figure out how to get the keys. Parking lot is small and was difficult to return the truck. Would not recommend.

Rating:

5.0

null

Rating:

3.0

Why is my build so high?I only had the truck from Friday until Saturday.And if you look at your camera.I drop the truck back off saturday afternoon before three pm I need somebody to tell me why my bill 147.00

Rating:

5.0

Pickup was super easy and the person working there was very friendly, helpful and efficient.

Rating:

5.0

The new lady down there is wonderful.

Rating:

3.0

Horrible; nobody was there, nobody answered the phone. You had to figure out how to get the keys. Parking lot is small and was difficult to return the truck. Would not recommend.

Rating:

4.0

The trucks transmission is going. Felt like it could be on its last leg. Wasn’t too comfortable driving it. Could break down soon.

Rating:

5.0

Uhaul battery died in truck was freezing out had to call roadside assistance

Rating:

4.0

Staff at location and at the customer service phone help were great. My only comment is I was rescheduled 2x from my original location requested within the72 hour period prior to my pick up. Staff at the Ocean Twp. location was kind and very helpful.

Rating:

5.0

I always liked dealing with Everyone there Owner to Staff Well lighted, Secure , and felt safe regardless of the Times I went there Truly a Great Experience I would and DO, Recommend to anyone who needs some additional Space to store their stuff, to go there

Rating:

5.0

Excellent customer service

Rating:

5.0

Tracy was excellent in her customer service and made the process extremely easy.

Rating:

5.0

The staff was exceptional.Mark Mooney and Tracey were so very helpful,and generous with their time.Wonderful facility.Highly recommend this storage facility!!!!

Rating:

5.0

I even got a call after I dropped off to see how my day was with the van. Nice uhaul location.

Rating:

5.0

Tracy was fantastic. She helped me with a reservation issue made at another location and got me in a van at lightning speed. Highly recommended location to rent a U-Haul van/truck.

Rating:

5.0

Very friendly service. They are accommodating and easy to reach in case of questions and concerns. Definitely recommend if you're looking to make your move as smooth as possiblr

Rating:

5.0

Tracey is the best! I only go to this location because she’s always so friendly and makes everything so easy. The first time I rented from this location was because the location closest to me didn’t have the truck I needed, but now I always rent from here.

Rating:

5.0

Tracy was fantastic and so helpful

Rating:

5.0

Already stated.

Rating:

5.0

On site customer service was extremely helpful and efficient.

Rating:

1.0

Worst U-Haul location

Rating:

5.0

Everybody I spoke with was super friendly and professional.

Rating:

3.0

For a moving company you lack the equipment to satisfy the customers needs. Went to to different locations neither had hand trucks/ dolly. Had to go out of my way to borrow one from a friend.

Rating:

5.0

Tracy called to confirm the details of our reservation with us and was very nice.

Rating:

3.0

What a disaster. This was all done at 2 pm not off hours just off hours for this location. It took us almost 2 hours of phone calls and going to the location to pick up the truck. We also had to take pics of the dent in the truck. We had to call customer service at least 3x. Each time was an expected 5-10 minute hold that turned into close to 15. It was not a smooth transaction at we wasted a ton of time despite the fact that our company had rented twice already this year at this location.

Rating:

1.0

Bullshit was told 89.00 Dollars got billed for double

Rating:

5.0

The service provided by Tracy was excellent. l

Rating:

2.0

When I got there for my pick up at 9am there was no one there did not come into office until 9:10am had to wait until he set up then the computer was slow.When I returned the truck before 2pm no one again was in the office when sign said it closes at 2pm.I will not rent from this uhaul dealer again the equipment was not in good shape or clean I will go back to the dealer on Cindy lane in ocean nj they were the best.

Rating:

5.0

on Saturday I tried to get a truck with reservation The app could not verify that I was standing in the parking lot of the rental place. The U-haul app needs a lot of work.

Rating:

5.0

The AC did not work, I was told that a manager would reach out to me before I was charged, and not only was I charged before I heard from the manager but they tacked on an additional fee for oil and tires. I'm still waiting to hear from them to resolve.

Rating:

4.0

Master Secure Storage offered a clean and functional storage facility with helpful staff members. While the overall experience is positive, the equipment is a bit outdated and noisy compared to newer storage options. Despite this, it remains a viable choice for those in need of storage, particularly if convenience is a priority.

Rating:

5.0

easy and efficient. price was exactly what I was expecting. everything worked out great. thank you!

Rating:

5.0

Everything was good, no problem

Rating:

5.0

Super easy check-in.

Rating:

5.0

Mark Was Amazing, He made Our Experience Very Good & I Would Work With Him Anytime Any Day, He Made Us Feel Warm Welcomed And Comfortable. I loved Working With Him Truly And Hopefully one Day We Cross Paths Again! The Truck Was Cleaned And Smelled brand New And I Loved That. This Was Our first Time Using U-Haul & I’ll Definitely Recommend This Location! Thankyou Again Mark! Keep Up The Good Work & Thankyou U-Haul For The Amazing Customer Service & Clean Truck! Signed Honesty&Marc (They Both Had The Same Name Aha!)

Rating:

5.0

Very friendly and professional.

Rating:

5.0

My first time renting a UHAL and the people in the office and customer service representative was amazing In guiding me through this process… thank you ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

staff was very polite and professional. The van was in great shape and operated w/o issue.

Rating:

3.0

The check in process is tedious.

Rating:

3.0

I felt fine about the self serve but always nervous something could go wrong so would like someone around just in case. Glad there weren’t any mishaps and it all went smoothly.

Rating:

5.0

Keep doing what you doing! Well run and very organized!

Rating:

3.0

Using the app for check-in was horrible. I ended up waiting in the parking lot for close to 30 minutes. I do not want to use U-Haul moving forward.

Rating:

5.0

Such a pleasant experience! I would definitely rent here again!

Rating:

5.0

Not sure of what his name is. But the man that works here he’s nothing but kind. This is probably my fourth time renting from them. Every time I come in, he’s all smiles and ready to help.

Rating:

1.0

I was grossly overcharged on the rate it was supposed to be $119.99 including 100 miles then $19.99 for next day +.49 CT’s ea additional mile. They charged me $1 a mile plus they charged me for pads & dollie equipment I never ordered nor received them I need a $100 dollar credit I’m a frequent customer of Uhaul That no way to treat a LOYAL CONSUMER!!!!!!!!!

Rating:

1.0

Has nothing to do with the location itself but the horrible support from Uhaul. The mobile check in process is a disaster. I’ve rented before from the same place and they consistently need verification. It was more expensive than advertised during check out.

Rating:

5.0

Not open when I arrived on Sunday. I had to take rented truck home and wait til following day to get access to new storage unit at this facility Website should indicate to get there by 1 pm on Sunday ( not open from 7-9 pm) The owner of facility was super nice, organized and helpful when I moved into unit Monday AM and he was Not inform d if my reservation at his facility by u haul or he’d have call d me on morning if my move in day (Sunday). Sounds like a failure to communicate problem between his facility and U Haul.

Rating:

5.0

The manager facility operator is very professional, extremely polite, and a pleasure to do business with.

Rating:

5.0

Extremely professional, kind, friendly, and efficient. I would definitely go back if needed.

Rating:

5.0

Mark was great, helpful, friendly and efficient.

Rating:

5.0

Mark is great to work with!

Rating:

5.0

all good, friendly owner and convenient location

Rating:

5.0

This truck was one of the most comfortable box trucks that I have ever driven, I would drive the truck any day of the week!

Rating:

5.0

It very good truck

Rating:

5.0

Simply put, Mark was great to work with! What more needs to be said:)

Rating:

5.0

Mark was extremely helpful. He made a potentially time-consuming process go quickly and smoothly.

Rating:

1.0

Fix the ac on your cars and the mirrors are broken as well and you charged me extra for gas

Rating:

5.0

Everything was perfect

Rating:

5.0

This place was a Gem and the gentleman at the front desk went above and beyond ...thank you so much 💜

Rating:

5.0

Mark, the owner is professional and a gentlemen. The unit isn’t quite as updated as others, but was fine for my needs.

Rating:

5.0

If you need to store your things, this is the place!!!! Friendly staff, clean facility and it’s very close to Monmouth U.

Rating:

5.0

This storage facility has been very accomodating with terrific customer service. In the over 10 years we were using the storage facility it has been smooth sailing the entire time. The only reason why we just left as we no longer need a storage place.

Rating:

5.0

Only met one staff member but he was the nicest person ever. Made everything super convenient and friendly.

Rating:

5.0

The gentleman who works in the office is about the nicest man I have ever met. His ability to provide help along with such a great personality should be recognized and awarded accordingly. Because of him a simple back and forth trip to a storage unit became a great experience.

Rating:

5.0

Having a great experience so far. Mark the manager is a gentleman, very fair and always considerate! Highly recommend this facility for your storage needs!

Rating:

5.0

Mark, the manager went up and beyond... A great manager and super guy! ... Hes their to help and he did, and not only with me but the interactions with some many that go to his place. In the months that I Fransted their, he was the guy that found always help you.. I will miss him. I know he like Blacken Steaks and hope that you all will get him one! He's such a big part of U-Haul; this is the guys you need! THANK YOU MARK!!!! If you need to contact me, here is my number; 19174395916, and I can tell you more!

Rating:

5.0

The attending facility employee was extremely friendly and helpful.

Rating:

5.0

Mark is a good manager. Extremely helpful. The unit helped us out immensely especially during our move-in process.

Rating:

5.0

Mr Mooney was very helpful. Thanks.

Rating:

5.0

Had a storage unit at this facility for at least a year and a half while living in an apartment with no storage. Affordably priced, always clean, and feels safe. More than that, the gentleman who runs the place was an absolute delight. Very kind and always accommodating!

Rating:

5.0

Good experience. Staff was polite, friendly and accommodating in every way.

Rating:

5.0

Master Secure Storage was clean (indoor) and controlled, Mark was always there to answer any questions and help you might need. I would highly recommend this facility!

Rating:

5.0

We adored seeing Mr. Mark Mooney everyday. I had this storage unit for over 3 years and couldn't have been happier with the customer service or quality. Thank you for making our time there so incredible.

Rating:

4.0

The facility was clean and the service was good.

Rating:

5.0

.

Rating:

5.0

Great staff to work with. Clean area and easy access. Very happy so far. Will recomend it.

Rating:

4.0

Thank you

Rating:

4.0

Excellent customer service by Mark

Rating:

3.0

The front desk man was great. He made the process smooth aimed to satisfy the customer. Main entrance roll down metal door was hard to move up and down. Place was hot humid and caused mildew

Rating:

3.0

I ended up not needing the rental at this particular location due to the off or non-regular hours due to Good Friday and the Easter holiday weekend.

Rating:

5.0

Nice facility, the elevator is big which helps you get everything in at once. The facility has a loading dock which makes truck unloading easy and lots of dollies to use.

Rating:

1.0

This is a duplicate reservation.

Rating:

1.0

I had applied to have a unit that was listed as climate controlled and the day of move in I was told there were none available also this reservation was charged twice on my credit card

Rating:

5.0

The manager had WONDERFUL customer service, answered all questions, and even provided an office hours closing in 30 mins courtesy phone call - which was VERY helpful.

Rating:

3.0

Didn`t end up needing it, but people were very nice and helpful.

Rating:

5.0

Although I ended up not utilizing the storage I had initially booked the experience I had with booking was an excellent experience. The website was very informative and the prices were reasonable.