Customer Reviews for Master Secure Storage
(U-Haul Neighborhood Dealer)

310 reviews

3215 Fairmont Ave   Ocean, NJ 07712

(732) 774-5089

Location Hours

  • Mon: 9 am - 3:30 pm
  • Tue: 9 am - 1 pm
  • Wed-Thur: 9 am - 4:30 pm
  • Fri: 9 am - 3:30 pm
  • Sat: Closed
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 7/4/2021: Closed

Services at this Location:

Contact Us

(732) 774-5089

3215 Fairmont Ave
Ocean, NJ 07712

Services at this Location:

Location Hours

  • Mon: 9 am - 3:30 pm
  • Tue: 9 am - 1 pm
  • Wed-Thur: 9 am - 4:30 pm
  • Fri: 9 am - 3:30 pm
  • Sat: Closed
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 7/4/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

CAROL L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eli S. 
Rating:
5.0

Mr Mooney was very helpful. Thanks.

David z.  |  Overall Experience 
Rating:
5.0

Everything went as planned. This was my second time renting from this location and would highly recommend it.

James M. 
Rating:
3.0

Correct information giving about the odometer reading from the person who checks out the uhaul truck to a customer.

Sheena B. 
Rating:
5.0

Had a storage unit at this facility for at least a year and a half while living in an apartment with no storage. Affordably priced, always clean, and feels safe. More than that, the gentleman who runs the place was an absolute delight. Very kind and always accommodating!

KELLY D.  |  Overall Experience 
Rating:
5.0

It was such an easy process to pick up the rental with just my phone. Really enjoyed my experience using this service.

caroline S. 
Rating:
5.0

Mr. Mooney was very polite and courteous. When needing another Uhaul, I will only go to him.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
3.0

i got flashing warnings the entire time that the left rear tire was low on air and that the van needed an oil change. the van seemed to run hot and sounded like the engine was overworked. it was nerve wracking. there was also garbage left in the truck (welch's fruit snack wrappers etc).

christine J. 
Rating:
5.0

Customer did not leave a comment.

Gustin D. 
Rating:
3.0

Customer did not leave a comment.

Donnell W. 
Rating:
5.0

Customer did not leave a comment.

Eliezer V. 
Rating:
5.0

Good experience. Staff was polite, friendly and accommodating in every way.

Anthony C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sergio B. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

Rita H. 
Rating:
5.0

Great service - will rent from this location again.

James M. 
Rating:
5.0

Customer did not leave a comment.

Molly B. 
Rating:
5.0

Exceptional service and very easy. Great location.

Mark T. 
Rating:
5.0

I can't think of anything. Mark was very accommodating and great to deal with.

Marcy S. 
Rating:
5.0

All good

RAYMOND B. 
Rating:
5.0

Customer did not leave a comment.

Tara G. 
Rating:
3.0

I had a reservation for 8am. I got called four times to reschedule from 8 to 830 to 9 before the ap finally let me check in at 850. Otherwise everything went fine. The ap wouldn't let me take photos but I could do it in a browser.

Shawn A. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Mark is tremendously knowledgeabl eand efficient.

Stuart K. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
3.0

Our pick up time was 12:30, it took over 10 minutes for her to verify who i was just so i could get the truck. She had to call 3 people to verify and hung up on each of them after they answered.

EMILY P. 
Rating:
5.0

Customer did not leave a comment.

Sharon M. 
Rating:
5.0

The man that helped me and my son was nice, helpful, an checkout was very fast. Second time of having great service here.

Tonie F. 
Rating:
3.0

This truck was filthy! I was charged for pads that were not in the truck.. Also the box part of the truck had a whole in it, so my contents got very wet!!

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

ISAAC M.  |  Overall Experience 
Rating:
5.0

Master Secure Storage was clean (indoor) and controlled, Mark was always there to answer any questions and help you might need. I would highly recommend this facility!

anthony g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Very convenient location to pick up the truck, and friendly customer service once I arrived. The Truck drove great. Good prices as well!

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Lilian R. 
Rating:
5.0

Clean. Easy. Great job.

michael B. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
4.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

lizette D. 
Rating:
5.0

The my account did not work ...it kept BBC telling me to turn on location services which were already on... Mark at the rental center was very friendly and helpful. He gets top marks but the login experience was a failure

Mike F. 
Rating:
5.0

Mark is an excellent associate and was very helpful. He was completely professional and courteous.

Anton K. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
1.0

The app did not read my location when I arrived to pickup the truck therefore I was unable to retrieve the keys from the lockbox. I had to call uhaul and wait for 30 minutes for a customer service representative. When informed of the price I was told the price was 19.95 and 1.99 per mile. When I made the reservation I was told it was 19.95 and 1.49 per mile. I was later informed all trucks are 1.99 per mile. So I am not sure why I was told 1.49 per mile? The truck was left to me with no gas. I was charged 58 dollars and change for gas however when informed uhaul about being given a truck with no gas they said I would be refunded for it. I was refunded 50 and shorted 8 dollars, why is that? This aggravation got me on the road 45 minutes late and made me late meeting the people who were helping me move. The woman on the phone from uhaul who I was asking to help me when the app wasn't working was rude and unprofessional...that annoyed me most of all. Please refund me the remaining 8 dollars. My email is nkj25@aol.com please fix this problem

Nick K. 
Rating:
5.0

We adored seeing Mr. Mark Mooney everyday. I had this storage unit for over 3 years and couldn't have been happier with the customer service or quality. Thank you for making our time there so incredible.

Jenelle K.  |  Overall Experience 
Rating:
1.0

The field manager is extremely rude and abrasive. I was told misinformation at the time of pick up which accrued an extra charge that no-one informed me about. Would not recommend uhaul experience to anyone.

Kevin K. 
Rating:
5.0

AWESOME service...by far the easiest uhaul pickup and drop off I've ever done. Also super friendly and professional. Will definitely use again!

Kelly B. 
Rating:
5.0

Mark made it easy

Elizabeth G. 
Rating:
5.0

Absolutely not a thing!! Mark is phenomenal and always gracious and accommodating... we will continue with Mark for the future..... he is an asset to your company!! Thank you, Suzanne Thompson

Suzanne T. 
Rating:
4.0

Customer did not leave a comment.

Megan S. 
Rating:
5.0

Mark was Awesome!

Mark D. 
Rating:
2.0

The representative did not wear a mask in a small confined office. I stayed outside of the office to speak to him. When I checked out the vehicle, I told him that the tire sensor light was on. He told me it was a faulty sensor. I pulled out of the parking lot and could FEEL the tire pressure was not right. I got out and could visably see the low tire pressure on the driver side front tire. I returned the truck and he gave me a much larger truck. He then tried to make it right. But I was not happy with this experience. Had I driven the truck away and not been conscientious, it could have ruined our move with a flat tire.

Heather M. 
Rating:
4.0

I was totally satisfied from pick up through billing.

Theresa S. 
Rating:
5.0

Mark made it happen!

Stephen F. 
Rating:
5.0

Customer did not leave a comment.

Anthony Z. 
Rating:
1.0

I do not like the app. It made everything super hard and frustrating. I tried calling customer service and was on hold for over 30 min then was put on hold again for another 30 min. I was given one price but charged another 2 weeks later . I am not happy with uhal at all.

Dana P. 
Rating:
5.0

Customer did not leave a comment.

Doug J. 
Rating:
5.0

Everything worked out perfectly!!! Very satisfied...

Eric A. 
Rating:
5.0

Nothing else needed.

James C. 
Rating:
5.0

Mark was very helpful and accommodated the changes that best suited me.

Martin W. 
Rating:
5.0

Nothing. The person on charge is very professional and he went to ExtraMile all the time when I was in the premises.

jorge V. 
Rating:
4.0

With today's safety measures in place. A truck rental company should have guidelines like everyone else. And it's not just during the pandemic. Everytime I use a U-Haul truck it's always dirty. I picked up my truck at night. Did the walk around took my pictures of the outside truck damages, so I don't get blamed for scratches and dents already there . I opened the back door but it was up against a tree and it was late. I knew it wasn't ok, but not choice to take it. I needed it. In the morning we started loading only to see blood stains and other liquid stains all over the trucks walls and floor. The inside drivers cab was dirty also. I had to stop the paid help and disenfect the truck. And the drivers door was sprung. In order to close the door you had to super slam it. Didn't know this until I was on my way and with my elbow out the window the door started shaking. I opened and closed it and locked it. A little down the road and it's opened again. The window was hard to open but I didn't think anything of it, until the door didn't close right. It needs to be checked.

Pamela B. 
Rating:
5.0

Very friendly and courteous employees. Best experience I have had overall with a moving truck rental company.

Leslie D. 
Rating:
4.0

Customer did not leave a comment.

LLOYD B. 
Rating:
5.0

Customer did not leave a comment.

Hasib H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

There should be more detailed instructions for first time isers or signage. I was uncertain on how to go about when i first arrived

Jenniffer R. 
Rating:
5.0

Customer did not leave a comment.

Antoinette H. 
Rating:
5.0

Customer did not leave a comment.

Doreen M. 
Rating:
5.0

Customer did not leave a comment.

kenne B. 
Rating:
5.0

Customer did not leave a comment.

Noury C. 
Rating:
1.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Great service clean trucks

Sharon J. 
Rating:
5.0

Honestly was so easy and very affordable would recommend to friends and family. Very pleased with the over all experience

Dylan A. 
Rating:
5.0

Customer did not leave a comment.

Irene D. 
Rating:
5.0

Customer did not leave a comment.

Bernadette S. 
Rating:
3.0

Explain drop off procedure before rental is signed.

Gary G. 
Rating:
5.0

The gentleman was great!!! Extremely polite and helpful. This was the easiest and best experience I've ever had renting any type of vehicle. Highly recommend this place!!!

Susan O. 
Rating:
4.0

Must clean all equipment that are being rented and fix damage before re renting it again!

GLADYNER A. 
Rating:
5.0

Customer did not leave a comment.

Hayley G. 
Rating:
3.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Joseph E. 
Rating:
5.0

Customer did not leave a comment.

CAKIYYAH S. 
Rating:
5.0

Customer did not leave a comment.

Jonnel T. 
Rating:
5.0

The service representative was exceedingly courteous and helpful. Could not ask for better treatment.

Joe A. 
Rating:
5.0

Not sure of the gentleman's name, I wish I remembered, but very professional, perfect grammar, excellent service. Highly recommend to anyone in need, thank you!

Anthony V. 
Rating:
5.0

Customer did not leave a comment.

neil M. 
Rating:
5.0

Friendly , was in the office for 5 mins then on my way

Daniel S. 
Rating:
3.0

The windshield of the truck was very dirty and there were chips behind the driver's seat. Not a big deal, I cleaned it up, but for the price I'd expect a spotless truck.

Beth S. 
Rating:
5.0

The salesman was a nice guy

Jon C. 
Rating:
5.0

This place was courteous, easy to work with, and seemed to care about the customer experience.

Paige C. 
Rating:
1.0

The rental pickup location was closed for numerous days so I had to use the 24/7 pickup which was a hassle. It took up so much time and I had to call customer service just to finish the process to get approved for the rental.

Yolanda W. 
Rating:
1.0

I was suppose to have a dolly to move my equipment they didn't leave it i

Khalid A. 
Rating:
5.0

Thank you for making it easy and accessable

James K. 
Rating:
5.0

Customer did not leave a comment.

Rita H. 
Rating:
4.0

The facility was clean and the service was good.

Jacob S.  |  Reservation 
Rating:
5.0

location was great. app was clunky. Needs work.

Catherine F. 
Rating:
5.0

Everything was great.

WILLIAM T. 
Rating:
5.0

Great experience. When we arrived to pickup truck the manager Mark informed us he can save us about half the cost of the rental because he saw when we reserved the appointment on line we made an error on the way we booked it. He took the time to redo the reservation and saved us a bunch of $$. Great guy and great customer service thank you.

Joe M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

mark ,mgr, was extremely helpful and knowledgeable for this rental

RAY S. 
Rating:
1.0

After a nightmare two days with U-Haul (see my account notes) I went to return order 24278047. With the site not processing my card for no reason, I chose pay with another method to see the options and the reservation was closed without payment or telling me what to do with the key. So I called to figure out what to do with the key, and they said they cannot take payment info over phone like every other company in the 21st century, but to come in next day and pay directly at drop off place. I went by the next day at 1 (during their hours) AND THEY WERE CLOSED. Then I sat on the phone with you and no one picked up for 15 minutes. So I sent you an email saying I'm tired of your bullshit. If you want to be paid, contact me with a way to pay via debit instantly over phone or web like every other modern company. I'm not sitting on the phone holding forever. And I'm not returning to a shitty storage place that is unlikely to be open. Finally got an email back saying the location would contact me. They never did. Just charged the card on file (what I wanted to avoid) a week later. I am positively amazed at the horrendous experience U-Haul has provided and will be sure to post everywhere. How you function as a national company amazes me and I'm now hearing similar stories. Guess it's my fault for not researching more.

Josh W. 
Rating:
5.0

Great customer service, clean equipment, great pickup and delivery times!

Lawrence T. 
Rating:
5.0

U-Haul is charging way too much mileage charges on a Friday for a couple of hours. The truck charge was reasonable but I feel like I was taken advantage of for the mileage charge. Because of that, U-Haul is no longer my first choice for my truck rentals. It became my back up. I rent trucks about 40 times or more throughout the year & you may not care but you lost my business. My review has NO reflect on the location and their service. They were 5 stars! U-Haul deserves 2 stars!

Michael A. 
Rating:
5.0

.

Manuel A.  |  Reservation 
Rating:
5.0

Great staff to work with. Clean area and easy access. Very happy so far. Will recomend it.

Ronald L.  |  Reservation 
Rating:
4.0

Thank you

NICK D.  |  Overall Experience 
Rating:
4.0

Excellent customer service by Mark

James C.  |  Overall Experience 
No reviews have been submitted for this location.

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