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Ronald H.
Customer Reviews for Mathews Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It makes no sense to me that the trailer I reserved could not be moved to the rental office closest to where I live. Bad business U-Haul. Don't make customer travel farther. The trailer needed to be swept out. It operated fine. Biggest complaint - there was no jack on the trailer tongue. This was a heavy 6' x 12' box trailer, and we had to lift the tongue up and down from our truck hitch. RIDICULOUS.
Richard F.U-Haul messed up the rental pickup. The facility was closed but the owner was nearby and came in to fix the problem. I lost 90 minutes in the process.
Mark S.I did not receive the appliance dolly that I paid for, and the truck was far larger than what I reserved and therefore required more gas.
Meghan W.Price gouging to extreme. I will never recommend UHaul ever again. I used the tow dolly for four hours and was charged over $200. I am filing a formal complaint and reporting to BBB if necessary. This is absolutely unreasonable.
David S.Super Easy for after hours
Tammy W.$10 charge despite the fact I left it with exactly the same amount of fuel it had when I picked it up
dan H.I ordered 6 furniture pads but did not receive any. I was still charged for them.
Brody H.I used the 27 foot truck. And I have to say the truck drives like a typical ford. Equipped with the massive Triton V10. The truck had absolutely no power and averaged 7.8 mpg. I drive a semi grossing 80000 pounds that gets 7.8 mpg. Pathetic
Jacob W.