There was no code for picking up my key. Had to call number and wait on hold twice because the first time they couldn't hear me. Put me back an hour and a half.Jonathan H.
Mathews Auto Center
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Liberty, IN 47353
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The u-haul 24/7 process is not very customer friendly. I wasted over 2 hours trying to get the vehicle and could not even with the assistance of a live agent. That wasted hours of my time i planned to take care of other actions, and delayed my travels the next day impacting other activities I needed to complete the next day. The alternate verifiaction methods are excessive and a problem. In fact one document requested was my drivers license. It is a Real ID. TO get the Real ID I had to provide my birth certificate, passport, and social security card. Hence there should be no need for U-haul to request any other ID after this as the U-haul requested passport is covered by the Real ID. Addtionally, I had a person verify who I was, yet that still was not enough for U-haul. The process is cumbersome and unnecessary, especially for a customer who has rented multiple times from U-haul already and my Real ID number matched what should have already been on U-haul record. Please change your after hours process to something much more reasonable.dale P.
The location was one of the best I've used. Easy to book and attentive staff. Lower your prices would be my only complaintDino A.
It makes no sense to me that the trailer I reserved could not be moved to the rental office closest to where I live. Bad business U-Haul. Don't make customer travel farther. The trailer needed to be swept out. It operated fine. Biggest complaint - there was no jack on the trailer tongue. This was a heavy 6' x 12' box trailer, and we had to lift the tongue up and down from our truck hitch. RIDICULOUS.Richard F.
U-Haul messed up the rental pickup. The facility was closed but the owner was nearby and came in to fix the problem. I lost 90 minutes in the process.Mark S.