The pick up process was honestly, a very painful, experience. The website/app for the pick up process, didnt work correctly. it wouldnt load, and then kept freezing up during the questions. i was not able to take photos of the "before" condition, or go over the mileage and gas levels prior to my using it. And then when I backed out of the process and tried to re-enter it, the Pick Up process was unavailable and it just had the "Return Truck" link instead. Also, if I rented the truck for 24hrs, I should be able to pick it up any time. I had to call customer service because it was an hour past my pick up time and they had to change the window so i could access the pick up option on the app. I have it reserved for the window. if i dont pick up the truck right at the time, it shouldnt matter. im paying for it regardless.
Erin B
Mathews Auto Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Liberty, IN 47353
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Just check steering’ wheel it seem to be off when driving But drove great , easy to check in and out
Letitia ENo problems with pickup . Never had done a moble pickup before . Very convient.
Terri DThere was no code for picking up my key. Had to call number and wait on hold twice because the first time they couldn't hear me. Put me back an hour and a half.
Jonathan HThe u-haul 24/7 process is not very customer friendly. I wasted over 2 hours trying to get the vehicle and could not even with the assistance of a live agent. That wasted hours of my time i planned to take care of other actions, and delayed my travels the next day impacting other activities I needed to complete the next day. The alternate verifiaction methods are excessive and a problem. In fact one document requested was my drivers license. It is a Real ID. TO get the Real ID I had to provide my birth certificate, passport, and social security card. Hence there should be no need for U-haul to request any other ID after this as the U-haul requested passport is covered by the Real ID. Addtionally, I had a person verify who I was, yet that still was not enough for U-haul. The process is cumbersome and unnecessary, especially for a customer who has rented multiple times from U-haul already and my Real ID number matched what should have already been on U-haul record. Please change your after hours process to something much more reasonable.
dale p