Customer Reviews for Matts Auto Service
(U-Haul Neighborhood Dealer)

100 reviews

1580 5th St   Ewing, NJ 08638

(609) 643-4366

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(609) 643-4366

1580 5th St
Ewing, NJ 08638

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

the external mirror to the left side of driver's seat. the lower portion of the mirror did not respond to the electronic control and had to be manually moved for alignment. didn't know this when I drove off with the truck, took me awhile to figure out the problem. as this shows the blind spot it is a key thing which should be fixed/at least notify customers of it

Sam H. 
Rating:
5.0

Have all the equipment that is needed when customers come in for that service

Beverly H. 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Deborah C. 
Rating:
5.0

Customer did not leave a comment.

beverly D. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
5.0

Customer did not leave a comment.

TAE U. 
Rating:
5.0

Great service, friendly people, best place to get a U-Haul

MATTHEW R. 
Rating:
5.0

I was charged for an overnight service charged that should not have been charged. In my contract, I didn't choose a drop off location. When I pi ked up the truck, the guy left that open. I had until 9am Wednesday Jan 12, 2022 to get the truck returned.

PATTI S. 
Rating:
5.0

Matt was a great guy, he really hooked me up. Kelly in the office was a sweetheart. Nice people. Dont hesitate using them

DENIS H. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Staff was very helpful!

SEAN M. 
Rating:
3.0

Trailer was not checked back in after drop off.

DAVID F. 
Rating:
3.0

Had a flat tire. Good was written on the sidewall. Tried to call for service, no luck there. Went online, never received a reply.

STEVEN W. 
Rating:
5.0

None. The process was quick and easy

Darrell W. 
Rating:
5.0

Customer did not leave a comment.

marilee B. 
Rating:
5.0

Customer did not leave a comment.

Dennis K. 
Rating:
5.0

Customer did not leave a comment.

ANDREW P. 
Rating:
5.0

Customer did not leave a comment.

MARYANNE A. 
Rating:
4.0

Customer did not leave a comment.

Saconda L. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Basilio D. 
Rating:
4.0

This specific location was fine but picking up a U-Haul is always a complete nightmare through the mobile app/self service website. I literally fucking hate you U-Haul

Madison M. 
Rating:
1.0

Customer did not leave a comment.

Wael Y. 
Rating:
2.0

I have rented 9 -10 times over the last several years. Only ONCE was the equip. at the location I booked. This time the pick up was 10 miles away in the wrong direction costing me $40 in mileage plus gas. The $50 you offer if the scheduled equip. is not available as booked is meaningless if you change location and I have to pick up miles away. You should specify that your mobile drop-off app must be completed AT the drop off site. I attempted to complete upon return home and it would not allow since it is location dependent. Therefore the drop off location surcharged me for fuel despite the gauge being exactly where it was on pick-up. $50 for fuel and surcharge is theft. Get rid of those locations that never have equip. so to stop the bait and switch of pick-up locations. Very unhappy.

DOUGLAS N. 
Rating:
5.0

Customer did not leave a comment.

mark L. 
Rating:
3.0

Customer did not leave a comment.

Ian M. 
Rating:
3.0

Due to COVID and this location is small when customers enter in to conduct business; The employee's should not be surrounded bye the counter area until the customer's complete their transaction.

CHARAI B. 
Rating:
5.0

Customer did not leave a comment.

Elisha M. 
Rating:
3.0

Customer did not leave a comment.

Michelle R. 
Rating:
5.0

This was by far the heart experience I've had using U-Haul! The staff were nice and worked hard to give us the best service possible even with some glitches along the way! Thank you

MARISA JEAN J. 
Rating:
4.0

Customer did not leave a comment.

GERARDO B. 
Rating:
4.0

Customer did not leave a comment.

suzette B. 
Rating:
3.0

First you should make it easier to get in touch with someone when you're having a problem with the lock box. I was on hold for 23 minutes. Also, I wanted a hand cart which I was charged for but it was not in the van. I want a refund for that charge.

Christine F. 
Rating:
5.0

Customer did not leave a comment.

ANNA R. 
Rating:
4.0

Service was fast. Thank you

BOANERGE JR D. 
Rating:
5.0

Customer did not leave a comment.

JEREMY I. 
Rating:
3.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

JAE L. 
Rating:
2.0

Please be inform before vehicle pick regarding approvals, I waited for one hour to pick up vehicle due to customer care lag.

Srinivasa Rao A. 
Rating:
5.0

The trailer door latch is difficult on the 6x12 and is hard to close sometimes. Fixing it would be good.

ERIC G. 
Rating:
5.0

I didn't believe it was going to work, but the remote pickup/dropoff service was great! Quick, easy, clearly explained in the instructions and Matt's Auto Service had everything ready on time for a smooth transaction.

Joshua B. 
Rating:
5.0

Matt & Kelly were very helpful & made u-haul rental a great experience.

John Z. 
Rating:
5.0

Customer Service was great!

Madeline C. 
Rating:
3.0

Customer did not leave a comment.

MONICA A. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

The help was excellent I see no need for any changes

Sally N. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
3.0

I have called about this 3 times and placed on hold for over 20 minutes each time I work days I can't keep calling I have emailed 3 times no response I am being charged $30.00 for 7.5 gallons of gas I NEVER even used How can I be charged that much for 8 miles of travel this is absurd that i was billed and even more ludicrous that it's taking this long to reimburse

Jamil S. 
Rating:
4.0

Tire pressure was low, they (at uhaul) put air in the tire but the light never went off.

Prayther S. 
Rating:
5.0

Would have preferred to pick up tow where I picked up truck because it was closer to my location and had to make an extra trip.

GAIL H. 
Rating:
4.0

I paid for furniture pads, but did not receive them. I will be requesting a refund.

Jeff F. 
Rating:
4.0

Customer did not leave a comment.

Scott S. 
Rating:
2.0

Customer did not leave a comment.

Dorothy J. 
Rating:
5.0

The service was great and they made it quick and easy.

Paul D. 
Rating:
3.0

The trailer had rags, wood, even a big rock left in it. Still it performed well on my trip. There were some BIG issues getting U-Haul to give me a final pick up location. I am very unhappy about that part of the process.

James E. 
Rating:
2.0

Customer did not leave a comment.

Desmund C. 
Rating:
5.0

great service. everything went smoothly.

Jessica Y. 
Rating:
5.0

Customer did not leave a comment.

mario A. 
Rating:
3.0

Completely average in every way. Not good, not bad.

Karin D. 
Rating:
5.0

Easy and convenient drop off.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Damian A. 
Rating:
4.0

I told them I may have left my cell phone holder in the AC vent and they said they didn't see it. I checked and it was exactly where I said it was.

Jason S. 
Rating:
4.0

Customer did not leave a comment.

Devon Q. 
Rating:
5.0

The location was very convenient and drop off was a smooth transition.

Delilah C. 
Rating:
3.0

Customer did not leave a comment.

Thomas D. 
Rating:
2.0

Customer did not leave a comment.

Martine D. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Nothing else everything was done professionally

william J. 
Rating:
4.0

Customer did not leave a comment.

CHANCHAL S. 
Rating:
3.0

Customer did not leave a comment.

tiffany N. 
Rating:
3.0

It was a repair garage. Never sparking clean, but as long as they are good mechanics that's all that matters!

johanny M. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
1.0

Opened half hour late. After pounding on door we finally waked him up. He said he did not open until 10am and was doing us a favor. I picked another location on Brunswick Pike because they opened at 7am and was scheduled at this location which opened at 9am. The place is a dump and the man was a cigarette change smoker. Then we find out the extra equipment was at another location which was 15 minutes away. He never gave us a contract. I had help waiting at my house to load. We are planning to rent a truck two more times and will think twice about hiring U-Haul.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Susan F. 
Rating:
5.0

Used gum and spilled soda in the cup holders. No problem, I cleaned them myself. Other than that it worked great.

Jack H. 
Rating:
3.0

Wipers not maintained or in good condition. One of the two cigarette lighter did not work. Plus was a hand truck was included.

ALAN H. 
Rating:
5.0

My experience was overall great.

CYNTHIA S. 
Rating:
3.0

Customer did not leave a comment.

Julie R. 
Rating:
5.0

Customer did not leave a comment.

keegan S. 
Rating:
5.0

Very friendly and great to wor km with

STEPHEN W. 
Rating:
3.0

Customer did not leave a comment.

Michael K. 
Rating:
2.0

Customer did not leave a comment.

solomon T. 
Rating:
4.0

Customer did not leave a comment.

beverly M. 
Rating:
5.0

Very nice people to work with. Will do business with them again. Thank You.

Specialty M. 
Rating:
5.0

The personnel were very attentive and helpful. Very quick and easy to drop off.

LATONYA R. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
No reviews have been submitted for this location.

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