This specific location was fine but picking up a U-Haul is always a complete nightmare through the mobile app/self service website. I literally fucking hate you U-HaulMadison M.
Trailer Rental & Towing in Ewing, NJ at Matts Auto Service
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Ewing, NJ 08638
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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I have rented 9 -10 times over the last several years. Only ONCE was the equip. at the location I booked. This time the pick up was 10 miles away in the wrong direction costing me $40 in mileage plus gas. The $50 you offer if the scheduled equip. is not available as booked is meaningless if you change location and I have to pick up miles away. You should specify that your mobile drop-off app must be completed AT the drop off site. I attempted to complete upon return home and it would not allow since it is location dependent. Therefore the drop off location surcharged me for fuel despite the gauge being exactly where it was on pick-up. $50 for fuel and surcharge is theft. Get rid of those locations that never have equip. so to stop the bait and switch of pick-up locations. Very unhappy.DOUGLAS N.
Due to COVID and this location is small when customers enter in to conduct business; The employee's should not be surrounded bye the counter area until the customer's complete their transaction.CHARAI B.
This was by far the heart experience I've had using U-Haul! The staff were nice and worked hard to give us the best service possible even with some glitches along the way! Thank youMARISA JEAN J.
First you should make it easier to get in touch with someone when you're having a problem with the lock box. I was on hold for 23 minutes. Also, I wanted a hand cart which I was charged for but it was not in the van. I want a refund for that charge.Christine F.
Service was fast. Thank youBOANERGE JR D.
Please be inform before vehicle pick regarding approvals, I waited for one hour to pick up vehicle due to customer care lag.Srinivasa Rao A.
The trailer door latch is difficult on the 6x12 and is hard to close sometimes. Fixing it would be good.ERIC G.
I didn't believe it was going to work, but the remote pickup/dropoff service was great! Quick, easy, clearly explained in the instructions and Matt's Auto Service had everything ready on time for a smooth transaction.Joshua B.
Matt & Kelly were very helpful & made u-haul rental a great experience.John Z.
Customer Service was great!Madeline C.
The help was excellent I see no need for any changesSally N.
I have called about this 3 times and placed on hold for over 20 minutes each time I work days I can't keep calling I have emailed 3 times no response I am being charged $30.00 for 7.5 gallons of gas I NEVER even used How can I be charged that much for 8 miles of travel this is absurd that i was billed and even more ludicrous that it's taking this long to reimburseJamil S.
Tire pressure was low, they (at uhaul) put air in the tire but the light never went off.Prayther S.
Would have preferred to pick up tow where I picked up truck because it was closer to my location and had to make an extra trip.GAIL H.
I paid for furniture pads, but did not receive them. I will be requesting a refund.Jeff F.
The service was great and they made it quick and easy.Paul D.
The trailer had rags, wood, even a big rock left in it. Still it performed well on my trip. There were some BIG issues getting U-Haul to give me a final pick up location. I am very unhappy about that part of the process.James E.
great service. everything went smoothly.Jessica Y.
Completely average in every way. Not good, not bad.Karin D.
Easy and convenient drop off.Mark L.
I told them I may have left my cell phone holder in the AC vent and they said they didn't see it. I checked and it was exactly where I said it was.Jason S.
The location was very convenient and drop off was a smooth transition.Delilah C.
Nothing else everything was done professionallywilliam J.
It was a repair garage. Never sparking clean, but as long as they are good mechanics that's all that matters!johanny M.