Customer Reviews for Maurers Trading Post
(U-Haul Neighborhood Dealer)

268 reviews

1696 Pittsburgh Rd   Franklin, PA 16323
(Polk Cutoff & Rt 8)

(814) 432-8384

Location Hours

  • Mon-Sat: 9 am - 7:30 pm
  • Sun: 10 am - 4:30 pm

Services at this Location:

Contact Us

(814) 432-8384

1696 Pittsburgh Rd
Franklin, PA 16323
(Polk Cutoff & Rt 8)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 7:30 pm
  • Sun: 10 am - 4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

amanda G. 
Rating:
4.0

Customer did not leave a comment.

JOSUE B. 
Rating:
4.0

Customer did not leave a comment.

JOSUE B. 
Rating:
5.0

I will NEVER rent U-Haul again. This person at Mauers went above and beyond to help me out. KUDOS to her, I rented their truck that was previously reserved and I had it returned 1 hour before it needed to be. Shame on U-Haul for doing what you did to me!. Thank You to Pam at Mauers Trading Post in Franklin, PA, To the people that sit behind a computer at U-Haul, Customer service is still alive in Franklin, PA but not in Pittsburgh, PA

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
2.0

Your online scheduling app is horrible. Bait and switch. Then it gave NO important details on where the keybox would be located at the location. Thank God I called ahead. Then once I got ther, Iw as standing beside the truck and the app said I was not where I was supposed to be. I called the number displayed, the guy put me on hold...I walked around to the front of the building(50 ft) and the app began working...The guy got back on the line and said the treason I got that error is I was there at 730am, instead of 8am. That differs from guidance on your website and that received from the actual rental location. He was clearly clueless.

steven L. 
Rating:
4.0

The first one was broken but they got us a new one the next day as well as great service

ashley P. 
Rating:
5.0

None

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS B. 
Rating:
2.0

I had to wait almost a whole hour because the previous person didn't bring it back in time. People should be charged for that. Also half of the light wasn't working on it.

Alyssa F. 
Rating:
5.0

Customer did not leave a comment.

Ken I. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
2.0

I paid for moving blankets but didn't receive them. I was not walked to my uhaul or shown the controls and had to find the matching ID in the lot without being told to do so. The clerk ignored me for half an hour while talking on the phone airing personal grievances loudly. No staff wore masks. No broom was in the uhaul nor was the standard dolly.

Autumn B. 
Rating:
5.0

Customer did not leave a comment.

Arthur C. 
Rating:
5.0

Customer did not leave a comment.

Dawn W. 
Rating:
3.0

Customer did not leave a comment.

patricia J. 
Rating:
1.0

Trailer smelt like cigarette smoke and had cigarette butts in it. Not a bad experience picking up. Noone knew what they were doing. When I returned it I called to let them know it was back. Pam answered very angrily and was very rude. She said I was supposed to come in but she guesses she can do it anyway and hangs up on me. Very poor service

Gavin W. 
Rating:
5.0

The door on they trailer needs to be lubricated and serviced. There is a great problem with lifting the trailer tongue onto a vehicle. It takes two adults with great strength to lift the tongue. Need to provide something to assist in lifting to attach to the vehicle.

JOHN A. 
Rating:
4.0

The truck had snow and ice on it. Took over 30 mins to warm it up to get snow off.

Eugene M. 
Rating:
5.0

Customer did not leave a comment.

Lynn L. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
4.0

Loved that you're open on Sunday. Wish we would have checked to see that the dolly was in the back which we requested (it wasn't), but it was promptly taken off of the bill.

anthony H. 
Rating:
5.0

Customer did not leave a comment.

TAMMY D. 
Rating:
4.0

Customer did not leave a comment.

karen P. 
Rating:
4.0

Waiting for someone to get back to me about these overcharges I'm pretty upset about it hopefully they get back to me soon because I don't want to pay all these over charges that's the only thing that frustrated me about the whole situation

Robert S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

nic B. 
Rating:
5.0

Customer did not leave a comment.

Victoria W. 
Rating:
5.0

Customer did not leave a comment.

MARGARET S. 
Rating:
2.0

We were charged for 2 days and we returned equipment within 9 hrs of rental. Agent said to drop contract and key in drop box. Said nothing about after hours checkin on phone. Now on hold for 45 minutes with 1800 # to dispute. She said it has to be reviewed. I'm not happy with u-haul at all, should be u-suk

Kent T. 
Rating:
4.0

The people were friendly and helpful. I would go there again.

Vickie G. 
Rating:
5.0

Customer did not leave a comment.

Victoria W. 
Rating:
3.0

Trailer tongue super heavy. Could not have hooked up if I had not brought someone with me. There should be a jack on this trailer!!!

Ed N. 
Rating:
1.0

Wasn't told my original pickup location did not have the trailer I reserved and had to drive another 45 minutes for it. Finally got checked in, Was told the trailers outside and that I could just hook it up myself. did not get any paperwork for the trailer due to their printer being out of ink which resulted in me not being able to drop off the trailer after hours.

Joseph P. 
Rating:
3.0

Well for 1,I'm being told by uhaul that I'm being charged for gas when I had stopped and put gas in the truck before bringing it back,I took a picture of the dash board along with my friend and his step daughter and the gas gadge reads a little more then a quarter tank in it and it was at a quarter tank even when I picked it up so there was actually more gas in there then when I drove off in it and Ice 3 dated pictures that are time stamped along with a call I made to uhaul when I got home to tell them I dropped it off which will put me at home about 30 minutes after I took the pictures of the gas level.So something fishy is going on there with the gas in the truck after I dropped it off,so either the person is lying about putting gas in to get an extra 42 dollars on top of what I should of had comen back from returning it before midnight,someone is lying??either Maures or their employee???But I have pictures for proof..

Robert W. 
Rating:
4.0

Needed air in tire upon pick up. Had to stop to fill with air before loading it.

Jody H. 
Rating:
5.0

Customer did not leave a comment.

JULIA M. 
Rating:
4.0

Customer did not leave a comment.

Kurt S. 
Rating:
4.0

nothing

dana D. 
Rating:
5.0

Have a sign that points to key drop off. We spent about 20 to 30 minutes looking for it

Jacob S. 
Rating:
4.0

The person who I returned truck to was rude and I felt he didn't want to deal with me.

Laqueta R. 
Rating:
1.0

I WAS TOLD THE MOST I WOULD BE CHARGED, IF I DROVE LESS THAN THE 80 MILES WOULD BE $132AND I WAS CHARGED $156 FOR SOME REASON. YOUR USE OF AMBIGUOUS RECEIPTS LETS YOU CHARGE MORE THAN THE PROMISED AMOUNT

gary C. 
Rating:
3.0

Train personal better

john S. 
Rating:
5.0

Customer did not leave a comment.

Keri G. 
Rating:
1.0

Trailor hitch was on the ground so we had trouble picking up the trailor itself. Minimal help was given. Finally after an hour plus we did receive assistance and got hooked up. Trailor was dirty inside and not had been swept out. Returned the same day and notified staff when I brought it back. Uhaul calls them the next day to verify of it being returned and they said it hadn't been! It was dropped off in the exact same spot it was picked up. Very unorganized operation going on there. Won't rent from them again.

Benjamin K. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

the staff was very good and easy to work with

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Glenn B. 
Rating:
4.0

The first truck had a scrape down the side and smelled like cigarettes and had a low tire. I was told to fill out a claim form and wait for roadside assistance when I called the 800 number. REALLY!! I didn't even move the truck. It took me 45 minutes to rent a u-haul. Not overly impressed. Probably won't rent one again

janie W. 
Rating:
3.0

Customer did not leave a comment.

Judy R. 
Rating:
3.0

Knowing that many people use the uhauls an the uhauls go through some very ruff people and hauls the drive was ruff. It seemed like an older truck but didn't have many miles on it but you would think it was built in the 1970s. I can't complain about the service I had trouble with my packing crew being able to help me and had the truck a few days longer than I expected.

Brenda M. 
Rating:
4.0

The people at mauers were good and the equipment was good and fairly priced. My only complaint is the interface used to gather information and actually rent the item. I could tell that it was terribly cumbersome for the employee to use and it took a really long time to work through. If there was some way to simplify the check out process it would be much better. This is the third time in recent times that I have encountered the same issue (all different locations) and the employees had a really hard time using the required interface.

james C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
3.0

Bolts were working loose on the front panel of the trailer. I made a video of it. Someone had used packing tape inside to keep water out. By the time I got to my daughters place to load the trailer the panel had slid out of place much more. I took more photos. I called the office in Lake Placid because I dropped the trailer off when they were closed. He said he had noticed the problem already but thanked me for calling. He also said he would not rent the trailer out in that condition.

David W. 
Rating:
3.0

Customer did not leave a comment.

Tanner K. 
Rating:
3.0

I should have went to the local State Police station and had them DOT the truck... I'm pretty sure it would have been put OUT OF SERVICE. Broken mirror... the frontend was so loose, it was difficult to keep the truck on the road... doing what I do for a living, have a real good grip on the laws regarding the safe operation and maintenance of said truck.

SHAWN S. 
Rating:
3.0

The truck was the worst one i have ever driven. Everything rattled and seems like it shpuld be retired.

Joshua L. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Maurer's was awesome to deal with on this rental! Would recommend to anyone.

Erik J. 
Rating:
1.0

Was not the cleanest, but not too terrible. Bad part was Mauers Trading post stated that their system was down, so everything was done with e cell phone by them, so I photographed the mileage in and out for the rental. Once I returned, they stated the incorrect mileage and overcharged for 78.5 miles of travel. I have been trying to get reimbursed for 2 weeks now, and getingt the runaround. Someone at Mauers Trading Post did not do their job of correctly checking and recording mileage, and now I spend my time trying to correct for their issue. Uhaul online chat is also very slow, and vague answers. I provided all evidence showing the correct mileage, and was denied, so I have to spend more time trying to resubmit because Uhaul didn't fully review the information. RENTER'S BEWARE of Mauers Trading Post Uhaul service, you may be getting way more than you asked for.

Chad S. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
3.0

Customer did not leave a comment.

Haley J. 
Rating:
5.0

Customer did not leave a comment.

Shanon M. 
Rating:
3.0

Decent to deal with, friendly

Arnold T. 
Rating:
3.0

In the past when I've rented a vehicle it was to be returned with a full tank of gas. I drove this truck eight miles and had to put $15.00 worth of gas in the tank to get it back to full. The last person had not returned it full. When I took the truck back to the rental center and made comment about this I was told that I only had to return it at the same level as when I signed it out. This was not told to me at sign out. When I asked if they could do anything about the extra money spent of gas I was told they were not able to do anything about it. When I was given the final total fee it was much more that I had expected. The truck rental was $29.95 plus eight miles at 99 cents per mile. A total of less than $40.00 I had expected. The total fee was just shy of $45.00. When I questioned the amount I was told there was an environmental fee and sales tax. Again information I was not given at the time of sign out. Apparently I was expected to know all of this prior to the time of rental.

albert J. 
Rating:
1.0

Pickup Location changed less than 1 day before pickup to site 45 minutes away. So instead of me being able to pickup rental on my lunch hour I had to take 3 hours off work for pickup. New site had staff not trained to handle rentals. Forms asked to sign were in French and I was told that's all they had - so I had no idea what I was signing. On a positive note, staff was very apologetic of experience.

chris A. 
Rating:
3.0

Although the staff was very friendly it seems every time I use this facility the registration process is lengthy and it's usually someone learning the process.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
4.0

Customer did not leave a comment.

Bernard G. 
Rating:
5.0

Customer did not leave a comment.

Amanda L. 
Rating:
2.0

The truck had a hazed windshield, mud on the side of the seat, dirt on the side of the seat, and the box of the truck had dirt throughout. The attendant was less than helpful, led us to the trucks, didn't point out our truck, didn't inspect it for debris, and didn't check it for extra carts, or anything. Brought us our dolly we rented and moved moved on. Because she didn't check over the truck we ended up with 2 dolly's. Very disappointed in the overall service that was provided at this location.

Mackensie M. 
Rating:
3.0

The trailer was absolutely filthy when we opened it at my house. There were greasy blankets in the back and blankets that were full of dirt. They were all on the floor and a mess. Also there were metal and grinding wheels still in the back. Then I ordered a truck that was 15 minutes from my house and they moved it to 45 minutes away because they didnt have one where I asked for it and charged me for going over 13.5 miles. Not a very happy camper with Uhaul right now.

Jody V. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
3.0

Customer did not leave a comment.

Daniel G. 
Rating:
3.0

All the paper work and payment was supposed to be arranged by another party. When I went to pick up trailer nothing could be found and I had to fill out all the paper work plus put rental on my credit card. I was just using the trailer for a car dealer not myself. I was not very happy with this experience.

a a C. 
Rating:
1.0

Got charged a fill up fee for not having gas tank at 1/4 filled when it was below 1/4 filled when I pick it up. Only went about 5-10 miles total and returned truck 3 hr later. Was never told I was responsible for the 1/4 gas tank fill when I pricked up truck only after the fact and the fee of $30 placed on bill. Attendant attempted to take $20 off. Still after total pick it was $15 above the $55 it was suppose to be.

Scott W. 
Rating:
5.0

Location Mauers was excellent. However location Jackson Center and U-Haul home office would be very poorly rated. Overall I will not recommend and will state why .

Cathy G. 
Rating:
1.0

Can someone at uhaul explain to me why on top of the truck rental I paid which was roughly $173, why I was billed an additional $66.14? This is ridiculous! I will never rent another uhaul from Maurers Trading Post or rent another uhaul period.

Aaron S. 
Rating:
5.0

Nothing

Scott W. 
Rating:
5.0

Good Job HAPPY HOLIDAYS

Lennoard R. 
Rating:
5.0

Customer did not leave a comment.

Jules C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
2.0

I ended up having to wait an hour for the company to find someone that was trained and could check me out. The 2 gentleman at the store did not know how to work the system.

Adam R. 
Rating:
1.0

My reservation was at 10. When I arrived I had to wait over an hour before I could get my vehicle because no one at the store could work the program and other staff members wasn't answering the phone. I ended up losing an hour of my moving day because of this issue. Also I put fuel in the vehicle to the same spot that I returned it and got charged anyway. I am high disappointed with my service at that location.

Kristen E. 
Rating:
3.0

Customer did not leave a comment.

James B. 
Rating:
3.0

The staff had no idea what they were doing. Very slow. Not overly friendly.

John P. 
Rating:
5.0

Make the price for mileage a little less. $.99 a mile is ridiculous. Good thing i didn't have far to go!

SUSAN M. 
Rating:
3.0

Customer did not leave a comment.

Mary H. 
Rating:
2.0

This reflexs the disposition of the employee of the person at the drop off. Seemed like we interrupted her day. She was not pleasant, she was not rude or unkind but seemed put out by us dropping off there

James or Pamela K. 
Rating:
4.0

Customer did not leave a comment.

GREG P. 
Rating:
1.0

I was charged for two days for being 29 minutes early to pick it up. Honestly you charge me for a whole day because of the time I picked it up in the estimated time to return is 29 minutes into the second day

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

joseph I. 
Rating:
4.0

Customer did not leave a comment.

Vickie G. 
Rating:
5.0

Customer did not leave a comment.

Priscilla E. 
Rating:
2.0

why was my bill more then it said on my original receipt, when i returned 1 day early. please contact me

Bobbie F. 
No reviews have been submitted for this location.

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