Your online scheduling app is horrible. Bait and switch. Then it gave NO important details on where the keybox would be located at the location. Thank God I called ahead. Then once I got ther, Iw as standing beside the truck and the app said I was not where I was supposed to be. I called the number displayed, the guy put me on hold...I walked around to the front of the building(50 ft) and the app began working...The guy got back on the line and said the treason I got that error is I was there at 730am, instead of 8am. That differs from guidance on your website and that received from the actual rental location. He was clearly clueless.steven L.
Trailer Rental & Towing in Franklin, PA at Maurers Trading Post
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Franklin, PA 16323
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The first one was broken but they got us a new one the next day as well as great serviceashley P.
I had to wait almost a whole hour because the previous person didn't bring it back in time. People should be charged for that. Also half of the light wasn't working on it.Alyssa F.
I paid for moving blankets but didn't receive them. I was not walked to my uhaul or shown the controls and had to find the matching ID in the lot without being told to do so. The clerk ignored me for half an hour while talking on the phone airing personal grievances loudly. No staff wore masks. No broom was in the uhaul nor was the standard dolly.Autumn B.
Trailer smelt like cigarette smoke and had cigarette butts in it. Not a bad experience picking up. Noone knew what they were doing. When I returned it I called to let them know it was back. Pam answered very angrily and was very rude. She said I was supposed to come in but she guesses she can do it anyway and hangs up on me. Very poor serviceGavin W.
The door on they trailer needs to be lubricated and serviced. There is a great problem with lifting the trailer tongue onto a vehicle. It takes two adults with great strength to lift the tongue. Need to provide something to assist in lifting to attach to the vehicle.JOHN A.
The truck had snow and ice on it. Took over 30 mins to warm it up to get snow off.Eugene M.
Loved that you're open on Sunday. Wish we would have checked to see that the dolly was in the back which we requested (it wasn't), but it was promptly taken off of the bill.anthony H.
Waiting for someone to get back to me about these overcharges I'm pretty upset about it hopefully they get back to me soon because I don't want to pay all these over charges that's the only thing that frustrated me about the whole situationRobert S.
We were charged for 2 days and we returned equipment within 9 hrs of rental. Agent said to drop contract and key in drop box. Said nothing about after hours checkin on phone. Now on hold for 45 minutes with 1800 # to dispute. She said it has to be reviewed. I'm not happy with u-haul at all, should be u-sukKent T.
The people were friendly and helpful. I would go there again.Vickie G.
Trailer tongue super heavy. Could not have hooked up if I had not brought someone with me. There should be a jack on this trailer!!!Ed N.
Wasn't told my original pickup location did not have the trailer I reserved and had to drive another 45 minutes for it. Finally got checked in, Was told the trailers outside and that I could just hook it up myself. did not get any paperwork for the trailer due to their printer being out of ink which resulted in me not being able to drop off the trailer after hours.Joseph P.
Well for 1,I'm being told by uhaul that I'm being charged for gas when I had stopped and put gas in the truck before bringing it back,I took a picture of the dash board along with my friend and his step daughter and the gas gadge reads a little more then a quarter tank in it and it was at a quarter tank even when I picked it up so there was actually more gas in there then when I drove off in it and Ice 3 dated pictures that are time stamped along with a call I made to uhaul when I got home to tell them I dropped it off which will put me at home about 30 minutes after I took the pictures of the gas level.So something fishy is going on there with the gas in the truck after I dropped it off,so either the person is lying about putting gas in to get an extra 42 dollars on top of what I should of had comen back from returning it before midnight,someone is lying??either Maures or their employee???But I have pictures for proof..Robert W.
Needed air in tire upon pick up. Had to stop to fill with air before loading it.Jody H.
Have a sign that points to key drop off. We spent about 20 to 30 minutes looking for itJacob S.
The person who I returned truck to was rude and I felt he didn't want to deal with me.Laqueta R.
I WAS TOLD THE MOST I WOULD BE CHARGED, IF I DROVE LESS THAN THE 80 MILES WOULD BE $132AND I WAS CHARGED $156 FOR SOME REASON. YOUR USE OF AMBIGUOUS RECEIPTS LETS YOU CHARGE MORE THAN THE PROMISED AMOUNTgary C.
Train personal betterjohn S.
Trailor hitch was on the ground so we had trouble picking up the trailor itself. Minimal help was given. Finally after an hour plus we did receive assistance and got hooked up. Trailor was dirty inside and not had been swept out. Returned the same day and notified staff when I brought it back. Uhaul calls them the next day to verify of it being returned and they said it hadn't been! It was dropped off in the exact same spot it was picked up. Very unorganized operation going on there. Won't rent from them again.Benjamin K.
the staff was very good and easy to work withRICHARD M.
The first truck had a scrape down the side and smelled like cigarettes and had a low tire. I was told to fill out a claim form and wait for roadside assistance when I called the 800 number. REALLY!! I didn't even move the truck. It took me 45 minutes to rent a u-haul. Not overly impressed. Probably won't rent one againjanie W.
Knowing that many people use the uhauls an the uhauls go through some very ruff people and hauls the drive was ruff. It seemed like an older truck but didn't have many miles on it but you would think it was built in the 1970s. I can't complain about the service I had trouble with my packing crew being able to help me and had the truck a few days longer than I expected.Brenda M.