Staff and ownership was 100% focused on customer service to the best of their ability as well as accommodating my Uhaul rental needs. A foresure recommendation from me.Doug K. | Overall Experience
Customer Reviews for Maxi Storage at the Lake LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JEFFREY G.
This facility is one of the friendliest places I have ever rented from! The transaction was so easy!Joseph J.
Customer did not leave a comment.Martez S.
Great personnel, very friendly!Patty B.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Gary F.
I was given a location that had been closed for months and was able to return to this location no problem.MARYELLEN M.
Always a pleasure doing business with Quentin. Really great customer service making pick up as easy as possible.KARLTON M.
Customer did not leave a comment.WENDY M.
Customer did not leave a comment.Nita C.
Repair fenders when they are cracked so water and mud do not sling all over car had to complete clean car and truck that I was pulling it withVernon T.
Every thing was greatLorane M.
Customer did not leave a comment.GREGORY S.
I want to say that this isn't a criticism of the Eldon facility; it's a criticism of Uhaul in general. The Eldon facility was fine and the staff was very nice and helpful. But this place was out in the middle of nowhere surrounded by winding and gravel roads. I had to drive over an hour to get there from where I lived. I made a reservation online in advance and by the time I was ready for a truck, there were none available to me in my hometown. Although the truck worked great and I'm thankful to the employee who found it for me, I don't think it's fair to let someone rent a truck that's not available--or at least give more than 24 hours notice if something has gone awry. Talk about a panic attack...Elizabeth W.
Customer did not leave a comment.DARYL W.
Super nice people at this location. I have dropped off a trailer here every time I have used Uhaul trailer to the Lake.WILLIAM C.
Customer did not leave a comment.Christine B.
Customer did not leave a comment.Rebecca L.
Customer did not leave a comment.Roger R.
Customer did not leave a comment.theresa W.
Very good customer service, friendly and informative.ANDREA M.
The overhead door did not work properly, needed repairs.JOHN W. | Overall Experience
Customer did not leave a comment.Nicholas C.
Customer did not leave a comment.Douglas C.
Exceptional attention to details and helpful staff at this location. Definitely my first choice at the Lake of the Ozarks.STEPHEN G.
Customer did not leave a comment.John W.
Customer did not leave a comment.Adam R.
Please clean you truck inside and out. Soda in the cup holders, mud in the floor boards. Be sure everything that is rented is in the truck.Bryan A.
Customer did not leave a comment.Brent D.
Customer did not leave a comment.STEPHEN G.
Customer did not leave a comment.Kate C.
Customer did not leave a comment.Stephen R.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.ROBERT H. | Overall Experience
Customer did not leave a comment.John O. | Overall Experience
Customer did not leave a comment.ANDREW W.
No recommendations. Great serviceArt W.
Quentin, the owner, could not have been more helpful and nice. He took the time to make sure everything was safely connected and operating.Thomas S.
Only improvement I would suggest is grading the drive ... with my car there are large ruts- water runoff areas made it a bit difficult to get in.Suzanne R. | Overall Experience
all was great thank youMARINE M.
Customer did not leave a comment.Grant S.
Customer did not leave a comment.craig H.
Pickup was very easy. I do like the mobile check in/check out. I was able to return the truck outside of their business hours which is so very convenient. One less worry for a state to state move that was already stressful.Abigail V.
Customer did not leave a comment.Paul T.
Quentin was fantastic. He always communicated with me on everything and was very professional. He always had my best interest at hand. I was very satisfied and will recomend this facility.Shari K. | Overall Experience
Customer did not leave a comment.Rick S.
They made it so easy to pick up and drop off. We were in a lunch and needed the truck an extra day and they made it happen. Super friendly staff and great service! Will definitely use them again!! Thank you for being an easy part of moving.Daryle P.
Customer did not leave a comment.Stephen R.
Customer did not leave a comment.BRIAN C.
Customer did not leave a comment.Pam B.
Customer did not leave a comment.Maria S.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.Susan M.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.ALPHEUS F.
Customer did not leave a comment.Robert P.
They were very helpful. We were tired and exhausted from the move, The staff greeted us with a huge smile, positive attitude, and went above and beyond to take care of us when we checked the truck in.EDWIN E.
Customer did not leave a comment.Gregory H.
Best U haul experience ever, and I've been using this company for 40 yrs! This place is clean, neat, and the owner well organized and extremely easy to deal with. If you need U Haul at or near Lake Ozark, don't use anyone else!John. D.
Quinten is always very responsive and eager to help the process go as quick as it can. He always hooks up and unhooks the trailer. You couldn't have a better representative. And no, I am not related or have a friendship with him outside of his business. Thanks David RidgelyDavid R.
Customer did not leave a comment.Yin P.
I have rented U-Haul vehicles before and this was by far the easiest and least hassle I have ever experienced. The owner or employee not sure what he was but man, this guy goes above and beyond. I needed an appliance dolly. He didn't have one on site but he said he had a dolly at his other storage facility a short drive away. Once I got in the truck I followed him to the other location where he provided the appliance dolly. Totally a life-saver since I was by myself to move everything I had. Very appreciative of everything from this U-Haul location and if I need a vehicle or trailer again I won't hesitate one bit to head to this location.Todd F.
Customer did not leave a comment.THOMAS F.
not a thing. My check in person, Quintan is his name I think, was a great guy.David B.
I picked the trailer up on Friday morning and said I would have it back on Saturday afternoon or Sunday morning. The agent said he was not going to be there that weekend and as long as the trailer was back by Monday morning he would charge me for one day rental. I had the trailer back on Saturday afternoon. I received an e-mail receipt that shows I was charged three days rental. I called the dealer and was told he would find the invoice and credit me for the extra amount. So far I have not received an e-mail with the credit. As for the trailer. I don't know if it is one of the older models but it has a roll-up door which worked OK. You just loose some head room. The main complaint I have with this trailer is that you can only use string for tie-downs as the wood blocks on the side are solid with little slots cut in them.william H.
Customer did not leave a comment.david A.
Customer did not leave a comment.JENNIFER W.
Customer did not leave a comment.Paul B.
The service was great at this location!!! Very quick and helpful!!! Thanks for a great, easy experience.Corwin B.
After I returned the truck I was charged $40 per day for 2 extra days. I was also charged for filling up the truck but nobody mentioned I was to return it with a full tank? I don't agree with these charges but it's not worth my time to dispute them. I would probably recommend Penske if someone asked and tell them exactly what I just stated above.TOM G.
Very nice person theirrico G.
Best U-Haul place ever rented fromDaryl W.
Fantastic customer service.Kathleen H.
Quentin was great, friendly, answered all my questions.Gerard W.
Staff very nice, hustled to help everoneDaryl W.
Very easy drop off experienceMike K.
Exceptionally polite man. Friendly, professional and personable. Highly recommended.michael B.
Customer did not leave a comment.Anthony E.
Customer did not leave a comment.Danielle B.
Customer did not leave a comment.Patrick W.
Customer did not leave a comment.MARC D.
This place is fabulous! Great customer service.ALPHEUS F.
Customer did not leave a comment.Alan B.
Reserved blankets and they did not have them. Had to make second trip to a different location to get them. Wasted a good hour when I should of been loading the truck.Sandra R.
Customer did not leave a comment.mark C.
Customer did not leave a comment.Ronnie C.
Customer did not leave a comment.Janet L.
Excellent service! Fast, friendly and efficient! Storage facilities are gated and monitored by video surveillance. Maxi is a good secure facility to store your belongings.Ronnie C. | Reservation
Customer did not leave a comment.Ricky P.
Quinton was very helpfulkevin S.
Customer did not leave a comment.William D.
Customer did not leave a comment.Corey H.
Staff is great!!john P.
Customer did not leave a comment.Eddie M.
This is the best small service center in my many years of renting U-Haul equipment. Quentin and Alex provide exceptional service from reservations to returns.STEPHEN G.
Great assistance!Jim H.
Great guy to work with vee attentive to my needs gave me extra days but didn't need themkim G.
Met me as I pulled in. Guided me into parking spot, and thanked me for using u haul.John B.
Text I got day after I dropped MT trailer off about checking in was confusing. But all was good. Drop off was after hours on weekend so no big deal.leo W.
Customer did not leave a comment.John R.
The young man was very helpful made the experience so much easier thank youJackie S.
Excellent serviceOLENA S.
Customer did not leave a comment.Amanda S.
Customer did not leave a comment.Cory P.
Very good experience.bill T.