Customer Reviews for Maxs 641 Towing & Service
(U-Haul Neighborhood Dealer)

Rating:

5.0

2am no personal there

Rating:

3.0

Our unit had bad tires and the front-end shook hard when driving. It made a noise when running that lucky for us did not cause a roadside assistance call. It leaked when it rained. Again, lucky for us it did not cause any damage to our belongings. We ordered the unit and when asked about our destination we told our dealer we would be driving from their location to to our home about 30 minutes away to pick up needed furniture for our move, then we would travel to our church parsonage in Clinton, KY. to load the rest of our belongings. After this was completed we would be driving to our new location in Forest, MS. When we turned in the unit we were charged for more miles than alloted. Overall, we were glad to have the availability of the unit when we needed it. A little frustrating but the move was accomplished in the end.

Rating:

5.0

All good

Rating:

1.0

When I brought the truck back, the two fellows behind the counter were as lazy as they could be. The ticket was not as it had been the day before. The older guy said he didn't know how to fix it, then he proceeded to tell the younger guy what to do. That didn't mean the problem was fixed. Neither of them considered actually calling someone to find out what to do. Nothing they did invited confidence. Then, after they. told me where to park my car, a while later I get a call: the U-Haul guy had reported my car, supposedly parked where it shouldn't have been, to be towed! I mean, these guys were seriously not paying attention. The truck was great. If only the guys behind the counter had been as well tuned, I would much rather leave an excellent review.

Rating:

4.0

Great transaction

Rating:

5.0

This location went above and beyond helping us obtain our rental and making sure we had a good moving experience. I would highly recommend them and will definitely use them again.

Rating:

3.0

Nothing

Rating:

5.0

Website clunky, I ended up calling the the business to reserve

Rating:

2.0

I was over billed for a late time pick up of equipment, false. I waited in line and wasn't happy the trailer wasn't open 12x 6' wide as requested 2 days prior date needed at the end of the day on 04/22/2025. there is another surprise item, 1/16 less gas on gage, billed 9 gallons. Extreme amount.

Rating:

3.0

Have cruise control. Have good wiper blades, need Bluetooth.

Rating:

5.0

Max's 641 has great staff. They are always responsive and helpful.

Rating:

3.0

unmanned but I really didn't need any help to drop off.

Rating:

5.0

Straps are to short for strapping over tires !!

Rating:

5.0

I give this location five stars, although I would rate U-Haul Corporate much lower. U-Haul Corporate changed our location and did not give us sufficient notice, causing us to the wrong city to pick up the truck. However, we were very happy with how the Murray Kentucky location worked with us to resolve the issue.

Rating:

4.0

We were suppose to get a 1way rental for 150 miles. Whenever we tried to return the uhaul (at 12am mind you) I find out through the app that it was put in to return to maxs. So we had to drive it the 3 hours back in the middle of the night AND pay for the extra mileage. Not happy. I’ve never had an issue with maxes in the past but contemplating not using uhaul again. It’s already expensive but to have to pay for double miles whenever that wasn’t the agreement is insane

Rating:

2.0

I attempted to return the vehicle Saturday afternoon instead of early Sunday morning. I called twice during their posted hours for Saturday and no one answered and no voice mail was available. I called the 800 number and received amazing, courteous service. When I arrived at the facility there was another leaving a trailer. No too happy or impressed that no one was around. I followed the instructions on the app easily. And hoped that all would work out at the drop off. When I passed the location later there were 2-3 more trucks parked there. Had I waited until Dinday to return the truck and auto-carrier, there would have been no room for my rig. Maybe limiting the number of vehicles to return to this location would be a good idea.

Rating:

5.0

Great place and service

Rating:

5.0

We dropped off after hours but previous trips to this location suggests they'd be as helpful no matter when they helped you.

Rating:

4.0

Newer vehicles with cruise control for long distances would be helpful. Vehicles need to be checked before giving to payer for lights that are working correctly like headlights and brake lights. Have a person that can walk the user through the features unique to these trucks (i.e. lights go off after you lock the doors, you have to turn off the tow function each time you get into the vehicle)

Rating:

5.0

Great service-----Thanks

Rating:

5.0

Excellent customer service.

Rating:

3.0

Location was closed when I dropped off.

Rating:

3.0

The technology didn’t work for this site. I couldn’t get the app or website to let me pick up the truck. Spent 45 min on phone w UHaul getting the truck. Nothing was marked clearly. Maybe more explanation would have been on the site/app if it had worked.

Rating:

5.0

It wasn’t the place it was the actual U-Haul company who charged us 284 for 11 hours of use on a 10 foot truck but charged us less for a 26 foot truck. I wouldn’t recommend U-Haul at all.

Rating:

5.0

The Murray U-Haul did a wonderful job at accommodating us. Our local U-Haul messed up the reservation that we have had for several weeks. However, Murray U-Haul did wonderful at making sure we had a truck. Thank you !

Rating:

2.0

We were not made aware of the mileage and its clearly further than the amount of miles we had to drive! We dropped off the uhaul with a full tank of gas after it only had a quarter of a tank. We were docked for mileage and just from driving it home and do to a wreck on I 40 had to take another route we were 44 miles over and charged 50 dollars but nothing was taken into consideration that it had a full tank of gas

Rating:

4.0

Less than 2 minutes to rent equipment but I had checked in online prior to pickup. Very courteous staff and equipment was ready to go. Even got a courtesy call when I left some belongings when I left. Great service.

Rating:

5.0

Friendly staff.

Rating:

3.0

I did not know it when I picked up the trailer but it had a small hole in the top. I was carrying furniture and we had heavy rain and storms that night. When I unloaded the furniture I discovered it had gotten soaked from the leak.

Rating:

5.0

They were great and easy to work with

Rating:

4.0

Very frustrated with how you charge for rental of trailers especially when I helped to deliver one for U-Haul several weeks ago.

Rating:

3.0

The trailer light connection was bad when it rained.

Rating:

5.0

The original pick up location on my order was Premier Mini storage- Jordan there was off the charts RUDE and wasted an hour plus of my day for no reason. We then had issues at the return location that is complete UNMANNED - no one answers the phone nor returns calls. I had to drop the trailer myself which isn’t something I should have to do in the pouring rain!

Rating:

5.0

Great customer service, friendly

Rating:

4.0

Make sure customer service reps know which is the correct dropoff location.

Rating:

5.0

No improvements needed!

Rating:

4.0

Yard was a little full when I returned the trailer, had to move some stuff around by hand to get the car hauler back in place. Other than that everything was terrific.

Rating:

5.0

Very friendly and I was in and out in no time. Good place and appeared to have a good supply of U-Haul equipment so if I need something in the future I will be sure to go there.

Rating:

5.0

Great guys at Maxs 641 Towing & Service. Awesome customer service and courteous team in the neighborhood.

Rating:

4.0

The ratchet straps on the tow dolly are a hot mess. They need to be changed out. I was stuck on the side of the road waiting for roadside assistance when I finally was able to get them unlocked. The mechanisms were just completely worn out. If I weren’t a little mechanically inclined I’d have sat there for hours. This whole thing could have been prevented if the equipment were working properly

Rating:

5.0

Good experience

Rating:

5.0

Always Great service @ Maxx’s

Rating:

5.0

Everything went as planned. Thank you

Rating:

5.0

lGreat experience. All employees were knowledgeable, courteous and helpful