We were suppose to get a 1way rental for 150 miles. Whenever we tried to return the uhaul (at 12am mind you) I find out through the app that it was put in to return to maxs. So we had to drive it the 3 hours back in the middle of the night AND pay for the extra mileage. Not happy. I’ve never had an issue with maxes in the past but contemplating not using uhaul again. It’s already expensive but to have to pay for double miles whenever that wasn’t the agreement is insane
JENNA T
Maxs 641 Towing & Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Murray, KY 42071
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Customer Reviews
- 4.5 Average Customer Rating
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I attempted to return the vehicle Saturday afternoon instead of early Sunday morning. I called twice during their posted hours for Saturday and no one answered and no voice mail was available. I called the 800 number and received amazing, courteous service. When I arrived at the facility there was another leaving a trailer. No too happy or impressed that no one was around. I followed the instructions on the app easily. And hoped that all would work out at the drop off. When I passed the location later there were 2-3 more trucks parked there. Had I waited until Dinday to return the truck and auto-carrier, there would have been no room for my rig. Maybe limiting the number of vehicles to return to this location would be a good idea.
MICKEY WGreat place and service
TIM MWe dropped off after hours but previous trips to this location suggests they'd be as helpful no matter when they helped you.
JOSPH DNewer vehicles with cruise control for long distances would be helpful. Vehicles need to be checked before giving to payer for lights that are working correctly like headlights and brake lights. Have a person that can walk the user through the features unique to these trucks (i.e. lights go off after you lock the doors, you have to turn off the tow function each time you get into the vehicle)
CHARLES C