Customer Reviews for Maxton Express Tire & Auto
(U-Haul Neighborhood Dealer)

57 reviews

302 W Martin Luther King Jr Dr   Maxton, NC 28364

(910) 844-3515

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(910) 844-3515

302 W Martin Luther King Jr Dr
Maxton, NC 28364

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

No chance horrible ,

Cristian P. 
Rating:
5.0

Noting.

JAMES S. 
Rating:
3.0

Customer did not leave a comment.

Jason C. 
Rating:
3.0

Customer did not leave a comment.

RUSSELL L. 
Rating:
1.0

Office was gross! Man running around with cigarette hanging out of his mouth. Hard to breath, I had to exit for a moment because I was choking. U-Haul should hold their vendors to a higher standard. Very disappointed.

Lisa W. 
Rating:
1.0

They falsely charged me for mileage and gas. I did NOT go over the allotted miles and returned the truck with more gasoline than when I picked it up. I took before and after pictures of the odometer. When I went back to the office to dispute the charges, I was treated rudely. I trusted uhaul with my card information and it was fraudulently misused. Please investigate!

Michael P. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL L. 
Rating:
3.0

Customer did not leave a comment.

Daralee W. 
Rating:
2.0

Poor service

TERRY M. 
Rating:
5.0

Customer did not leave a comment.

EDDIE L. 
Rating:
5.0

The gentleman that I dealt with was exceptional..very friendly, had everything ready when I arrived and was a pleasure to do business with!

Maureen G. 
Rating:
5.0

Customer did not leave a comment.

Annette W. 
Rating:
2.0

Husband arrived to pick up the trailer to be told that it was broken and not available for rental. Even though I confirmed 24 hours in advance, no one told us there was no trailer at the location. I called the 800 number and after holding for a while the person found me another location with another trailer an hour away. We got there to pick up the second trailer and there was no one there who knew how to process Uhaul receipts. A simple trailer pickup turned into a half a day of running around and a lot of frustration.

Ken B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
4.0

Customer did not leave a comment.

ellion M. 
Rating:
3.0

Customer did not leave a comment.

Melanie O. 
Rating:
5.0

Customer did not leave a comment.

Shakeem M. 
Rating:
5.0

Customer did not leave a comment.

Cierra L. 
Rating:
5.0

Customer did not leave a comment.

Dolly M. 
Rating:
1.0

Give the franchise to a different entity.

Kevin C. 
Rating:
5.0

Had a flat tire on 1-95 North and call Uhaul 1-800 # and it took someone 3 hours to arrive for assistance. Didn't take long to repair just the arrival time, needs to improve

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE H. 
Rating:
1.0

Send customers to another location, hire new staff or retrain staff for customer skills

Kim W. 
Rating:
1.0

When I got there, the owner said that UHaul had transferred my order to a different location. He then left and told me he would be back in 5 minutes. About 12 minutes later he drove back up to the store. He went into the office and shut the door. I asked him if he could help us and he said yes come on in. After checking in for about 20 minutes we were finally ready to look at the truck. After leaving things went fine.

Jason E. 
Rating:
2.0

I came to pickup trailer at the 3rd location. I prechecked in online. The total was 274.00 They said that they had to do it again It took about 30 minutes to do. I signed the slip assuming that it was the same as my contract I did online only to find that the price was 414.00 when I looked at it at home. I was asked if I wanted insurance and said no. They apparently needed extra sale and added it anyway. I'm sure haul doesn't condone this activity. I will be calling hail Monday for reimbursement of the insurance.

Tim F. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE T. 
Rating:
5.0

Customer did not leave a comment.

Phyllis M. 
Rating:
5.0

Everything was great!

Emily W. 
Rating:
1.0

The wait was hour and half they were not trained to do the job

johnny P. 
Rating:
5.0

Customer did not leave a comment.

Ben S. 
Rating:
1.0

Also, the employees at the location I had to drop it off in, Maxton, NC, were very rude, disrespectful, and slow. I don't think they knew exactly what to do. I sat there for almost 2 hours and still never received any information. I had to take my daughter to the doctor so I left him my cell number for him to call and inform me when everything was done and I never heard back from him or got an answer when I called ( during business hours ). They need to be more strict on employees and make sure they are well trained.

TAMMY K. 
Rating:
5.0

Customer did not leave a comment.

madaline W. 
Rating:
5.0

Customer did not leave a comment.

LEIGH ANN M. 
Rating:
3.0

I made a reservation for a location in Fayetteville NC and was required to drive 30+ miles to pick up the uhaul. I want the $50 guarantee for right location/time & equipment.

Trent M. 
Rating:
4.0

The customer service was outstanding and very friendly.

dylan H. 
Rating:
5.0

nothing, location only two mins. from home.

GLADES S. 
Rating:
5.0

good dealer

walter M. 
Rating:
3.0

there was just enough gas in the truck to get to the next gas station. agent said the tank was 1/4 full when in fact it was not. someone should have verified the truck was ready to go.

Sue H. 
Rating:
2.0

Truck was cleaned out after I arrived and the person was smoking and dropped ashes in the cab and left a smoking smell in the truck.

PAUL P. 
Rating:
5.0

Customer did not leave a comment.

LARRY P. 
Rating:
5.0

Customer did not leave a comment.

MARIAN M. 
Rating:
3.0

Customer did not leave a comment.

TIM S. 
Rating:
5.0

Customer did not leave a comment.

HAMPTON P. 
Rating:
5.0

Very helpful, personalized service

DENNIS S. 
Rating:
1.0

there was no location it was a garage

PHIL B. 
Rating:
4.0

Customer did not leave a comment.

Bevelry G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Very Friendly and helpful

Prinell J. 
Rating:
3.0

Business was very busy with other tire and repair customers. They also were a little difficult to find the location.

WILLIAM B. 
Rating:
3.0

We rented the dolly from MS & dropped it off in Maxton. We brought the same car dolly back to MS. It was almost 2 times more expensive to bring it back to MS. Why?

CARL L. 
Rating:
4.0

Excellent friendly help; personable; could not have asked for better; emailed my receipt because her printer was out of ink....not a problem. Much better service in NC than in LA

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
4.0

Customer did not leave a comment.

Teneeka A. 
Rating:
4.0

Michelle was very helpful and courteous and is an assest to you facility.

LARRY B. 
Rating:
5.0

The people at this location were extremely helpfull. Great peolpe. Thanks................

REEDY B. 
Rating:
1.0

The service at the Maxton location was excellent. Michelle really knows how to take care of business!

DAVID E. 
Rating:
3.0

Call in center representative was not up to date on the location of equipment. Once I was called with a pick up location, it was the same location in which I had already tried to rent from that day, but they did not have the equipment I needed. So I had to call the next morning instead of being on the road like I needed to.

No reviews have been submitted for this location.

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