I showed up at 9am with the truck. Sign said â€œwe will be back at 9:30.â€ I showed up at 10:20 and still nobody there. Lights off. You guys had me drive 37 miles out of the way from my house. We passed 2 other Uhauls and I had to return to that place nobody was at? I'm calling my Credit Card company to fight for money back. Online it said I can return my truck back to Rochester and get $175 back...TREVOR M.
Customer Reviews for Maxx Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JOE K.
It was a great experience. Truck ran well. Location was perfect for our needs. I have no suggestions for improvements.William R.
Customer did not leave a comment.Michael S.
Great purchase deal in the end. I was unaware of it, but thank you.Leonard M.
This site was the third location I was sent to, even though I had made reservations weeks ago at another location. The first location had a trailer in an accident and I was directed to another location where at the last minute I was called and told my trailer was not available.Steve M.
I have rented three U-Hauls in the last 3 years the last that I rented I had requested a furniture dolly and an appliance dolly and both times when I went to pick up the truck neither of them was there. During our recent rental we ended up not being able to move quite a few pieces of our furniture when we intended to move everything because of this. My significant other and myself both have shoulder issues so those pieces of equipment would have helped a great deal. Now turn around and rent another truck in a few days and hopefully this time we will get the equipment that we asked for so that we are finally able to have all of our belongings in our new home. I figured since this is the second time that this has happened to me I should probably say something so that you guys are aware that it seems to be a regular thing. Thank you for your time and have a great day. Please give me a call if you have any further questions... Brianne Huffman/Derek Weddle 248-895-1221Brianne H.
It went so smooth :) I did the paper work online so it was nice for me and for the guy that was at the counter. we was out of there so fast ;) The guy was so nice too. I would not go anywhere else now.Scharie W.
The uhaul online experience was terrible. Had problems logging in at pickup and was unable to get a verification code to login at drop off. Employee at storage center was very helpful.Joseph H.
A nice experienceAnn J.
I set auburn hills as my pick up location and was sent further away for a p.u Won't use online again and your call center can't handle calls efficiently Start being focused on customer service instead of social justice.Chad S.
Very prompt and friendly service !Ken K.
Customer did not leave a comment.Jill M.
Loved the contact less pick-up. It worked very well.Jessica E.
Joe, the employee who was at the desk, was very friendly, efficient and helpful!Paul S.
Great customer service thank you Maxx Storage!!Timothy A.
Great team you have there!Kevin M.
Customer did not leave a comment.John D.
Customer did not leave a comment.James K.
I can't think of a single thing to recommend. My experience with Joe andU Haul was flawless. It made my move that much more enjoyable, thank you.Scott L.
Customer did not leave a comment.BRENDA T.
Excellent serviceDavid P.
Customer did not leave a comment.Kelly W.
Best experience picking up and dropping off I have ever had and I have done this many times.scott B.
I was charged one mile extra; I took a picture of the odometer reading upon drop-off. Also, the truck stalled in the middle of the move, requiring a boost. So, while the pick-up location was clean and the rep was helpful, I'm not likely to recommend this location going forward.Helenann W.
Customer did not leave a comment.Kevin P.
Customer did not leave a comment.DEBRA JEAN S.
Overall, the uhaul app and equipment is very good. This is the second time though, that I have ordered a half dozen furniture pads and not received them. This first time was with another location. Both times I was refunded the charge but I would rather have had the pads! Again, uhaul has done a great job at a fair price, but something must be lacking in the notification system to ensure i receive the pads. ThanksKevin D.
Customer did not leave a comment.Brian G.
Have a local person whom can answer the phone.John C.
Customer did not leave a comment.KELLY JAMES B.
It would be nice to maybe send a little video on pulling a trailer before picking it up. Otherwise this location was super fantastic and I can't give them high enough scores.Leslie C.
I was charged a cleaning fee for $25.00 why? This is ridiculous, I only had it for 3 hours.....did not eat in it...it was spotless when I returned it!! Honestly, I believe this was wrong!! Please feel free to call me 248-303-3613.Michael L.
My only disappointment was that I was told the vehicle was full Upon pick-up (gas tank) however it was nearly 1/8 less than full. I was told the vehicle had to be returned full which I did upon return. I mentioned it when I checked in the vehicle (I have picture proof of the gas gage). When I brought it to the attention of the employee when I returned the vehicle and they said nothing they can do call u-haul direct. Wrong way to handle this matter - he should have validated my co cern and resolved it in the spot with a credit! I feel I should be compensated for the lack of gas in this vehicle.LESLIE ANN F.
Customer did not leave a comment.Kris D.
Not a thing...John provided me excellent serviceDONALD FRANCIS J.
Excellent service!Joseph T.
I had payed for a dolly but it wasn't in the truck and was still charged for it, I tried to send a message through the uhaul website but I received an error, not the locations fault just frustrating.Joshua T.
Everything went so well and so smooth I am hard pressed to come up with any improvement suggestions.Robert B.
Customer did not leave a comment.Theresa C.
Customer did not leave a comment.Susan C.
Customer did not leave a comment.Donald J.
Would have preferred the option of a 10 foot truck. Only a 15 foot truck was available from this location. The truck was fine, but very fuel thirsty (10 mpg) for the amount of furniture we had to carry. Otherwise a great experience. Thank you.GOY U.
Customer did not leave a comment.Ronda H.
Joe was courteous, professional and wonderful to deal with. I recommend this facility to anyone in the area.James A.
Customer did not leave a comment.Ann T.
Customer did not leave a comment.Grace C.
Everything was great, except for the uhaul app. It wouldn't allow me to upload any photos of the scratched surfaces of the truck prior to me using the truck. Otherwise it was a perfect experience! Thank you!Ed A.
Nothing I can think of. Holly was fantastic!!Paulvincent S.
Customer did not leave a comment.James A.
Customer did not leave a comment.Craig M.
Truck interior could have been cleaner, roof to back leaked in rainstorm. Out of washer solvent and driver's mirror could not be adjusted. I do love this location , the people here are awesome. I will return.Matthew M.
The assistant helped set set the trailer up and give the standard procedures for using that trailer which was very helpful! I will be using this location more in the future because of the staff!Philip M.
Absolutely nothing. Super friendly people and awesome service.David B.
The process of using a smart phone after hours was terrible. On line account did not show a reservation!! I made the reservation in person ahead of time. I had a reservation number as well. Then, Your system said they couldn't pin point my location, yet GPS and locations were enabled and on. Then the system stalled and gave error message. Had to call. Wait wait wait. Ladies very helpful and nice. They confirmed my reservation yet and said perhaps my name was not linked to the reservation number.Michael S.
Everything about the pick-up and drop off process at Maxx Storage was excellent. My only complaint is that the 5x8 trailer, while OK for our purposes, was pretty "tired" and the tires on the trailer did not look to be in great condition. I would much rather have had a nicer trailer that had been better maintained.William J.
Customer did not leave a comment.Jay G.
When I came in to rent a vehicle the girl at the counter didnt really seem familiar with the process. Also after I dropped it off two days later I got a fraud alert for someone trying to charge my card for almost $2000 from this location. I no longer feel comfortable going to uhaul again.Angelina H.
Joe is always knowledgeable, kind and helpful when making rental arrangements.Diane B.
Notta vert goodDaniel M.
Every thing was greatSteven T.
Customer did not leave a comment.Matt D.
Customer did not leave a comment.Glenn V.
Customer did not leave a comment.Steven A.
Personnel was very helpful.Ronnie L.
Customer did not leave a comment.MCDAVID S.
Customer did not leave a comment.Jakob W.
Customer did not leave a comment.Louis C.
Nothing to improve. Everything was great, went smoothly, and was done in a timely manner.William G.
Have a trailer available for rent all the time. Holly my salesperson made renting and returning super easy. Thanks, DavidDavid H.
Customer did not leave a comment.conrad G.
Have credit available for the customer (to apply to a rental another time) if the vehicle was not used due to a change in the client's schedule. This way, it won't seem we paid for nothing.Diane B.
Except for the situation described above.Michaelgerard D.
the trailer was very old. one tire was bald and other was replaced some years ago. the bolts were rusted. The unit needs to be refurbished or retired . the facility should have asked replacement and not keep renting it.mehmet A.
Customer did not leave a comment.Arronjoseph M.
Customer did not leave a comment.Gregory R.
I really do not know why Uhaul conducts these surveys, as NO one ever follows up. I have had 2 poor experiences at 2 different locations , reported them and nothing is ever resolved. I have resolved to use a competitor.Gregg H.
Customer did not leave a comment.Martin C.
Customer did not leave a comment.Jim D.
I moved here last year I'm in white lake they are close to me and staff is awesome thanks uhaul I will see you in a couple of weeks again!MARCIN S.
Manager Joe was great. He was extremely helpful and gave me good tips to help me tow the trailer I rented. Holly also helped me with date changes and was very kind and professional. I will definitely come back here in the future and recommend this location to others! Very happy with the service and equipment. Thank you.Federica G.
I met with reps here prior to reserving the truck. They were closed for the Labor Day holiday when the truck was returned. Good friendly staff, ample parking, clean facility.matt M.
The representative at this location was excellent and especially helpful, would highly recommend to anyone to use this location!George K.
Great serviceTodd S.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.Johm M.
Customer did not leave a comment.Heather T.
Just want to say that the young lady that rented me the trailer was very friendly professional and helpfulGregory R.
Customer did not leave a comment.KYLE B.
Excellent support from Joe, as alwaysDave S.
Misleading information regarding least expense selection. I was given a cargo trailer with no brake lights.Christina B.
Customer did not leave a comment.ronald G.
Customer did not leave a comment.Tim T.
The representative at the location was simply outstanding. Great people skills, courteous, friendly and upon return really wanted to be certain that I had a positive experience.Randy M.
Customer did not leave a comment.Jenny G.
Customer did not leave a comment.Edward P.
Customer did not leave a comment.TIMOTHY B.
Customer did not leave a comment.MIKE T.
Friendly staff and excellent service.Joshua D.
It would be nice to have some Sunday hours or earlier open time to allow me not to miss work returning the trailer.Jay M.