Customer Reviews for Mazo Hardware Hank and Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mazo Hardware Hank and Rental

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MIKE S.
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Personally, I think a buck a mile is a tad on the high side, but you're not going to change that anyway, so....

Joshua D.
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I had signed up for truck share 24/7 to be able to pick up early in the morning, and was assigned to pick up at this location. As I was about to leave to pick up my truck though, the pick up instructions suddenly said that this location only can be picked up at normal hours, and I would have to wait until they opened at 8am. This made me late to move out of my apartment and overstay my lease, and I may get fined by my landlord. This is unacceptable to allow for a location to be used for truck share 24/7 when it is NOT open 24/7 for pick up.

Valerie R.
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Get your computer system to work or properly train the people using the system.

David W.
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Customer did not leave a comment.

James S.
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Sarah G.
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melissa P.
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The trailer was not properly hooked up to my truck. The trailer was not down on the ball of my hitch. When I got to Harley Davidson of Madison and they went to drive on my motorcycle the trailer popped up in the air off of the hitch and the guy's there at Harley Davidson had to redhook the trailer correctly.

John S.
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Have the equipment at the location that it was reserved at. I had to go to a location 20 minutes further away and was not informed of this until an hour before my pickup time. This put me behind for the rest of the day.

Maxim A.
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Customer did not leave a comment.

Richard P.
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Poor unmarked parking without lighting or adequate signage

AARON H.
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Customer did not leave a comment.

Dale P.
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Had to drive 45mins out of our way to pick up truck. We tried to call to change location, sat on hold for over 30mins and we finally hung up. The truck was dirty and had trash laying in the back. The cab smelled like smoke. Not happy with this Rental at all.

Darlene D.
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Get better customer service at u-haul corporate. I won't be making another rental with u-haul ever.

Mark S.
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hook up was a bit hard for only one person, was parked in a grassy area so had to be spot on for hook up. Would be nice if trailers had a jack stand so a person could back under the hitch.

Paul W.
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Trailer was old. Reflector literally fell off the back. Door was very difficult to raise and lower.

Sienna F.
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I wish I had an answer, but this whole transaction was so complicated and frustrating, at this point I guess I'd say, put right on the advertising on the sides of the vehicles that all types are not available in MOST locations. Sorry, but this whole episode still has me wishing there was more competition for you. Pretty unbelievable !

Tyler B.
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KIM P.
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Ronan S.
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Kari C.
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Norman L.
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VERY NICE & HELPFUL??

LINDA M.
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GARY D.
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Personnel were courteous, thoughtful and competent. Terrific experience!

Tammy K.
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Grace H.
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Patrick F.
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Did not receive any confirmation notice after original rental process. Would have liked a text 24 hours in advance acknowledging the contract and the the trailer is in stock from the rental contract. Otherwise it was a good transaction.

Mike S.
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Customer did not leave a comment.

dennis S.
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I tried to do it online but your site wouldn't allow me to book it.

Zach V.
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Only one employee really understands how to process a rental. Nobody offered to help hook up the trailer, or even show me which one it was, so i had to match the number on the paperwork to the correct trailer in the lot, back up to it unassisted, then hook it up myself, check all the connections, lights, etc...

theo D.
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Dale S.
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Dale S.
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Joanna D.
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Personnel was very helpful and friendly.

david K.
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These folks have been the most helpful of all the U-Haul dealerships I've dealt with and I deal with a lot of them outstanding thank you

Kevin G.
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The cab floor was dirty, and the cargo area was not swept.

Victoria A.
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Paula D.
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Timothy O.
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Happy with the rental location. Not pleased with on line rental or customer service representative Tammy.

Gary B.
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allen K.
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Gal H.
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Joni S.
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JEFF B.
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Not charge me for mileage I did not accrue in my rental. The clerk sent a message to the appropriate individual to change the mileage to the appropriate figure when I picked up the truck. Apparently this was never taken care of. I received a bill for mileage that was not my responsibility. I am VERY UPSET. If this is not resolved and a credit given back to me, I will never use U-Haul again.

david N.
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Customer did not leave a comment.

Dale K.
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AMANDA K.
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They were super helpful when my original moving plans fell apart. Also, they allowed us to pick up early in the morning and keep as long as we needed for the move, along with getting the proper size truck. I appreciate the staff greatly for helping make it a smooth move!

Tod R.
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Nicole W.
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Richard L.
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No one was at drop off location .

jerry R.
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My reservation was not in their system! Luckily there was a 6X12 trailer there, took 30 minutes longer than it should have! Would have been very angry if my rental wasn't there!

Kiran R.
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The folks at mazo hardware don't know what they're doing. Someone needs to train them!

Duane K.
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ed W.
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David J.
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Our check-out guy/clerk at Mazo Hardware Hank was really nice and checked us in efficiently and got us on our way very quickly.

Steve S.
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Great folks to work with and convenient to my home. Difficult to find a place to drop off the trailer two times I rented the past month.

Raymond O.
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Customer did not leave a comment.

Rocky N.
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train employees

Andrew K.
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Casey S.
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Sarah M.
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Location staff were extremely friendly and helpful.

Craig G.
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Ross P.
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super nice staff, knowledgable and flat out, good people & great truck

SHERRY L.
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Very helpful personal at Mazo Hardware. Will use this location again, & definitely recommend to my neighbors

SHERRY L.
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Mazo hardware (in mazomanie Wisconsin) was courteous helping me and my husband rent the proper size truck, pricing information etc for our gradual move to Baraboo, Wi. We will renting another truck later this week ( most likely), and maybe at the end of the month too, from the same haul location.

John K.
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They were closed at drop off but we have been there and used them before with uhaul. It is a great place.

Adam W.
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Customer did not leave a comment.

Lori K.
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Cody J.
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This is not the fault of either location, but it's very frustrating to receive a text message from UHaul with a location in Mazo when I reserved a drop off location in Prarie du Sac. I had to back track and go out of my way to drop it off here; instead of being able to drop it off in town. Once again, no fault of the location but very frustrating and something UHaul should try to improve on

Dave D.
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Customer did not leave a comment.

Robert S.
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None of the running lights worked on the trailer. I think the brakes were dragging. I used twice as much fuel as I normally do. This is the first time I've rented from uhaul that I had to hook up and unhook the trailer.

mike L.
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It worked out

josh T.
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Truck was not swept prior to my rental. No employee did the damage walkthrough with me so I did it by myself. I also felt like the insurance was forced on me.

roxy J.
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Our service was wonderful! Very helpful to make sure we had a safe trip.

Jillian B.
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Great service. Super convenient location in a small town!

Sarah R.
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Customer did not leave a comment.

David L.
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Kenneth M.
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This is a very poor pick up place to crowed and nobody was certain how to do the paper work until the boss came in. Not to friendly either... Did not inspect the truck with us before we left with it. Again very poor service.!!!

David S.
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These folks are the very best!

Mark H.
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Customer did not leave a comment.

Susan M.
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Linda R.
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Amanda R.
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The equipment was clean but the truck drove very poorly. Even when empty the truck didn't shift gears well and seemed to have some transmission issues.

Anna G.
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I was over charged for the rental by about $40. And it hasn't been refunded.

Joshua G.
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Customer did not leave a comment.

David S.
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Very nice folks great customer service!

lorna S.
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STEVE W.
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Mazo Hardware did a great job getting the truck for us.

Dustin K.
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Greg C.
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Extremely helpful and overall great people.

GARY D.
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The equipment was spotless and well taken care of......the tires looked new as well. Great experience!

KENNETH K.
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Very Friendly and accommodating

Bryan L.
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Steve S.
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Jill C.
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joe O.
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While at mazo hdw, it took almost 1 hour to do paperwork. Staff was helpful and apologetic. After paperwork was complete , I had to ask for help to hook up trailer and be shown features of trailer. I think u haul should have done more for all the time I waisted.

mark D.
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David E.
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GARY D.
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Heather T.
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Awesome crew! Very helpful and kind!

No reviews have been submitted for this location.

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