Very friendly atmosphere, very easy to get what I needed and returning was a snap
Terry F
Customer Reviews for McKinney's Surplus Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Paul WBetter help or instructions. I didn't leave there until 12:15 -12:20 because the gentleman wouldn't help me. He just kept saying I chose 24/7. I didn't understand I had to download and check out the UHaul through an app. So I left late returned the truck around 12 something and was charged an extra full days charge. This was no customer or user friendly. There was a pile of dirt in the back of the truck we had to remove and when driving you had to hold the wheel at an angle to figure out how to keep the truck straight. I have to say this is the FIRST time I have ever had an issue while using U-Haul and I have been using it for years. I'm 49 years old.
Melinda Mnull
Robert Mnull
RICKEY SNothing. The gentleman was great.
Michael RMr Mckinney was nice respectfull and easy to get along with
James GLove this place. Very nice and helpful
Christopher EI turned the U-Haul in early, on Saturday. They were very happy to have it back early. Their computer was down so they couldn't check it in early. But very pleasant and helpful.
savel dFriendly service
MARC DMr Mckinney was nice respectfull and easy to get along with
James GNothing. The gentleman was great.
Michael RThe guy didn't want to come out and inspect my truck until the following day. Then charged me a clean up fee when I asked him the day before to come out and check. Gas was replaced with more than required to avoid random charges
GEORGE VThe engine light was on and the windshield wipers were broken which sucked because it rained almost the whole time.
VANESSA MThe office smelled like piss and I was charged a cleaning fee when I shouldn’t have.
Pamela RThe app was stupid but people were all great
FRANKLIN GBetter help or instructions. I didn't leave there until 12:15 -12:20 because the gentleman wouldn't help me. He just kept saying I chose 24/7. I didn't understand I had to download and check out the UHaul through an app. So I left late returned the truck around 12 something and was charged an extra full days charge. This was no customer or user friendly. There was a pile of dirt in the back of the truck we had to remove and when driving you had to hold the wheel at an angle to figure out how to keep the truck straight. I have to say this is the FIRST time I have ever had an issue while using U-Haul and I have been using it for years. I'm 49 years old.
Melinda MI got charged for furniture blankets that the original pick location did not have to give me
Michael ZDon't let Mike go. He's great. The whole experience was top-notch. If I ever need anything from U-Haul again, I'm going straight to Mike McKinney.
Jonathan RThe gentlemen told me to just back into the fenced area and "drop it off". I explained that I couldn't lift it off the ball, due to a back surgery, but he came out to do it. Not happy about the $15 cleaning charge. I called and asked why I was charged and he said "you didn't sweep it out". I recall there being very little if any debris in the back of the 12x6. Feels like just another attempt to squeeze money out of a customer.
BRET BThe guy at this location lied about where I returned the fuel, charging me a fuel fee, and sent in the wrong picture of a dirt pile and charged me a cleaning fee. I Completely swept the back and wiped down the cab. Either he checked out the wrong truck or he was trying to be malicious
ERROL PNot a thing. It was a great experience.
Steve LVery courteous service.
Doug EWas charged a cleaning fee although trailer wasn’t dirty. If anything loss leaves it’s an open trailer.
Stephen BI got charge for a cleaning that didn’t need it. That was the only thing I didn’t like. But its ok God bless everyone
Theodoro AThe gentleman who assisted us with unloading the car from the trailer was excellent. But he was not the proprietor of this location. He was checking inventory and just happened to be there when we showed up to see if they were open yet. Even though it was not his responsibility to help us, he obviously is a valuable employee.
Jacquelyn SMy only complaint is that this is not the location I chose. It was 30 minutes farther than the one I chose. It was due to the 20’ ft truck not being available any closer.
Jorge BNo reciept
LANA Mnada todo está bien
JOSE MMcKinney is a super operator and helpful, kind and considerate.
Katherine SNo jack stand, but very friendly proprietor! Excellent service!!
Kevin KThe people we dealt with were very nice n helpful!!
LANA MNothing
Kenneth AVery satisfied
Stanley GMr Mitchell fro. The Seguin Tx location was very professional and was very helpful. The return was easy no waiting and the lady that checked us in was very professional as well I will use these places again .
LEAR CGet better
Jacob RMichael handled the trailer transaction perfectly, no problems whatsoever. I cannot think of anything that would have made it easier.
Ronnie BThis is the man that I felt was so unprofessional
Keith FMichael was very friendly and easy to work with. Great experience.
JENNIFER BVery easy and service was awesome.
Lesa AI had a superb experience with this location!
Aimee CNothing
Darren AThere should be more information upon booking on mileage limitations and gas refills. I booked the Uhaul one way to pay a flat rate. I did not see anywhere on any of the millions of forms I did about mileage. And not giving me the agreement until I’m in a parking lot waiting to get in the truck is ridiculous. And some info on how to fill the tank to where it was - how am I supposed to know how many gallons is a quarter tank?
Jill WBetter waiting are
Robert PThe proprietor was very pleasant to deal with.
Samuel ESee previous comments.
John AVery Friendly
JOHNNY JThe gentleman was rude because I was 20 minutes early. Couldn't get his system to work and the car dolly shouldn't have been on the road.
Ernest CNothing all people very helpful and professional
Richard HThe trailer worked just fine but the ratcheting equipment was very old and hard to work with but it hit the job done.
Robbie TThe man thar works this location is EXTREMELY SLOW in EVERY aspect of handling a transaction like this! VERY, VERY FRUSTRATING!!!
ernesto gYour locations should have the necessary equipment to complete a check in. For instance, no scanner meant we had to try your app to upload the drivers license. I do not allow any app to access my camera so this did not work. total frustration for everyone. Just one example of a check in system designed for you and not for the customer. In general your check in system is designed for you and not for the customer. Come on-two references?
David HMr McKinney is a great person. He is very friendly. He is an asset to UHaul and to our community.
Larry J