Customer Reviews for McKinney's Surplus Store
(U-Haul Neighborhood Dealer)

369 reviews

1328 W Kingsbury St   Seguin, TX 78155

(830) 549-1537

Office Hours

  • Mon-Sat: 11 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(830) 549-1537

1328 W Kingsbury St
Seguin, TX 78155

Services at this Location:

Office Hours

  • Mon-Sat: 11 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JONATHAN R 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS A 
Rating:
5.0

Love this place. Very nice and helpful

Christopher E 
Rating:
5.0

Customer did not leave a comment.

Nyla C 
Rating:
5.0

Customer did not leave a comment.

Nathan G 
Rating:
5.0

I turned the U-Haul in early, on Saturday. They were very happy to have it back early. Their computer was down so they couldn't check it in early. But very pleasant and helpful.

savel d 
Rating:
4.0

Friendly service

MARC D 
Rating:
5.0

Mr Mckinney was nice respectfull and easy to get along with

James G 
Rating:
5.0

Nothing. The gentleman was great.

Michael R 
Rating:
5.0

Customer did not leave a comment.

Devon W 
Rating:
2.0

Customer did not leave a comment.

Israel F 
Rating:
1.0

The guy didn't want to come out and inspect my truck until the following day. Then charged me a clean up fee when I asked him the day before to come out and check. Gas was replaced with more than required to avoid random charges

GEORGE V 
Rating:
5.0

The engine light was on and the windshield wipers were broken which sucked because it rained almost the whole time.

VANESSA M 
Rating:
5.0

Customer did not leave a comment.

MARK M 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
1.0

The office smelled like piss and I was charged a cleaning fee when I shouldn’t have.

Pamela R 
Rating:
3.0

Customer did not leave a comment.

Angie R 
Rating:
5.0

The app was stupid but people were all great

FRANKLIN G 
Rating:
3.0

Better help or instructions. I didn't leave there until 12:15 -12:20 because the gentleman wouldn't help me. He just kept saying I chose 24/7. I didn't understand I had to download and check out the UHaul through an app. So I left late returned the truck around 12 something and was charged an extra full days charge. This was no customer or user friendly. There was a pile of dirt in the back of the truck we had to remove and when driving you had to hold the wheel at an angle to figure out how to keep the truck straight. I have to say this is the FIRST time I have ever had an issue while using U-Haul and I have been using it for years. I'm 49 years old.

Melinda M 
Rating:
3.0

I got charged for furniture blankets that the original pick location did not have to give me

Michael Z 
Rating:
4.0

Customer did not leave a comment.

Paul W 
Rating:
5.0

Don't let Mike go. He's great. The whole experience was top-notch. If I ever need anything from U-Haul again, I'm going straight to Mike McKinney.

Jonathan R 
Rating:
5.0

Customer did not leave a comment.

Richard C 
Rating:
3.0

The gentlemen told me to just back into the fenced area and "drop it off". I explained that I couldn't lift it off the ball, due to a back surgery, but he came out to do it. Not happy about the $15 cleaning charge. I called and asked why I was charged and he said "you didn't sweep it out". I recall there being very little if any debris in the back of the 12x6. Feels like just another attempt to squeeze money out of a customer.

BRET B 
Rating:
5.0

Customer did not leave a comment.

TERRELL H 
Rating:
5.0

Customer did not leave a comment.

Joel F 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER E 
Rating:
5.0

Customer did not leave a comment.

PETE C 
Rating:
5.0

Customer did not leave a comment.

Marla C 
Rating:
1.0

The guy at this location lied about where I returned the fuel, charging me a fuel fee, and sent in the wrong picture of a dirt pile and charged me a cleaning fee. I Completely swept the back and wiped down the cab. Either he checked out the wrong truck or he was trying to be malicious

ERROL P 
Rating:
5.0

Not a thing. It was a great experience.

Steve L 
Rating:
5.0

Very courteous service.

Doug E 
Rating:
5.0

Customer did not leave a comment.

LEEROY P 
Rating:
3.0

Customer did not leave a comment.

CYNTHIA O 
Rating:
5.0

Customer did not leave a comment.

Joshua R 
Rating:
3.0

Was charged a cleaning fee although trailer wasn’t dirty. If anything loss leaves it’s an open trailer.

Stephen B 
Rating:
5.0

I got charge for a cleaning that didn’t need it. That was the only thing I didn’t like. But its ok God bless everyone

Theodoro A 
Rating:
4.0

The gentleman who assisted us with unloading the car from the trailer was excellent. But he was not the proprietor of this location. He was checking inventory and just happened to be there when we showed up to see if they were open yet. Even though it was not his responsibility to help us, he obviously is a valuable employee.

Jacquelyn S 
Rating:
4.0

My only complaint is that this is not the location I chose. It was 30 minutes farther than the one I chose. It was due to the 20’ ft truck not being available any closer.

Jorge B 
Rating:
5.0

Customer did not leave a comment.

Bob B 
Rating:
4.0

No reciept

LANA M 
Rating:
5.0

Customer did not leave a comment.

Steven L 
Rating:
5.0

nada todo está bien

JOSE M 
Rating:
5.0

McKinney is a super operator and helpful, kind and considerate.

Katherine S 
Rating:
5.0

Customer did not leave a comment.

CALEB S 
Rating:
5.0

No jack stand, but very friendly proprietor! Excellent service!!

Kevin K 
Rating:
5.0

The people we dealt with were very nice n helpful!!

LANA M 
Rating:
5.0

Nothing

Kenneth A 
Rating:
3.0

Customer did not leave a comment.

James R 
Rating:
5.0

Very satisfied

Stanley G 
Rating:
5.0

Mr Mitchell fro. The Seguin Tx location was very professional and was very helpful. The return was easy no waiting and the lady that checked us in was very professional as well I will use these places again .

LEAR C 
Rating:
5.0

Customer did not leave a comment.

Freddy G 
Rating:
1.0

Get better

Jacob R 
Rating:
5.0

Michael handled the trailer transaction perfectly, no problems whatsoever. I cannot think of anything that would have made it easier.

Ronnie B 
Rating:
5.0

Customer did not leave a comment.

Bob M 
Rating:
1.0

This is the man that I felt was so unprofessional

Keith F 
Rating:
5.0

Michael was very friendly and easy to work with. Great experience.

JENNIFER B 
Rating:
5.0

Customer did not leave a comment.

Kimika H 
Rating:
5.0

Customer did not leave a comment.

Brandon M 
Rating:
5.0

Very easy and service was awesome.

Lesa A 
Rating:
5.0

Customer did not leave a comment.

Stanton B 
Rating:
5.0

I had a superb experience with this location!

Aimee C 
Rating:
4.0

Nothing

Darren A 
Rating:
5.0

Customer did not leave a comment.

Maggie M 
Rating:
4.0

There should be more information upon booking on mileage limitations and gas refills. I booked the Uhaul one way to pay a flat rate. I did not see anywhere on any of the millions of forms I did about mileage. And not giving me the agreement until I’m in a parking lot waiting to get in the truck is ridiculous. And some info on how to fill the tank to where it was - how am I supposed to know how many gallons is a quarter tank?

Jill W 
Rating:
5.0

Customer did not leave a comment.

Llewelldyn J 
Rating:
5.0

Customer did not leave a comment.

Frank H 
Rating:
5.0

Customer did not leave a comment.

Ronald L 
Rating:
3.0

Better waiting are

Robert P 
Rating:
3.0

The proprietor was very pleasant to deal with.

Samuel E 
Rating:
3.0

See previous comments.

John A 
Rating:
4.0

Customer did not leave a comment.

Linda P 
Rating:
5.0

Customer did not leave a comment.

STANLEY S 
Rating:
5.0

Customer did not leave a comment.

alan w 
Rating:
5.0

Customer did not leave a comment.

Jason G 
Rating:
5.0

Customer did not leave a comment.

Terry S 
Rating:
5.0

Customer did not leave a comment.

LaTasha N 
Rating:
5.0

Very Friendly

JOHNNY J 
Rating:
5.0

Customer did not leave a comment.

Charles S 
Rating:
3.0

Customer did not leave a comment.

steve b 
Rating:
1.0

Customer did not leave a comment.

Arturo M 
Rating:
5.0

Customer did not leave a comment.

John A 
Rating:
5.0

Customer did not leave a comment.

ERIC G 
Rating:
4.0

Customer did not leave a comment.

Melvin L 
Rating:
1.0

The gentleman was rude because I was 20 minutes early. Couldn't get his system to work and the car dolly shouldn't have been on the road.

Ernest C 
Rating:
5.0

Customer did not leave a comment.

Ronda H 
Rating:
5.0

Customer did not leave a comment.

Joy B 
Rating:
5.0

Nothing all people very helpful and professional

Richard H 
Rating:
5.0

The trailer worked just fine but the ratcheting equipment was very old and hard to work with but it hit the job done.

Robbie T 
Rating:
1.0

The man thar works this location is EXTREMELY SLOW in EVERY aspect of handling a transaction like this! VERY, VERY FRUSTRATING!!!

ernesto g 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
2.0

Your locations should have the necessary equipment to complete a check in. For instance, no scanner meant we had to try your app to upload the drivers license. I do not allow any app to access my camera so this did not work. total frustration for everyone. Just one example of a check in system designed for you and not for the customer. In general your check in system is designed for you and not for the customer. Come on-two references?

David H 
Rating:
5.0

Mr McKinney is a great person. He is very friendly. He is an asset to UHaul and to our community.

Larry J 
Rating:
5.0

Customer did not leave a comment.

Max R 
Rating:
4.0

Customer did not leave a comment.

Carol F 
Rating:
5.0

Great service

JOE N 
Rating:
5.0

The gentleman there was very friendly and a pleasure to do business with

Eric S 
Rating:
1.0

Customer did not leave a comment.

Nick C 
Rating:
5.0

Nothing

JOE N 
Rating:
5.0

Customer did not leave a comment.

Carey B 
No reviews have been submitted for this location.
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