Customer Reviews for McCaleb Road Storage II

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of McCaleb Road Storage II

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Trevor N. on

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Customer did not leave a comment.

Josh R. on

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Mathew V. on

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jesus m. on

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excellent customer service good attitude very helpful thank you

Joe B. on

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Deanna M. on

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Make sure the lock and truck handle can be lifted.

Ildefonso O. on

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We tried to use the 24 hr (before business hours) pickup. That experience was 100% negative. Your software is glitchy, non intuitive, repetitive and frustrating. It only got worse when we we tried to call the 1800 “help” line. We called 4-5 times - hold music and NO Help. In contrast, after waiting an hour and a half your staff arrived and immediately made the experience better. U-Haul should invest in more staff. This AI is not ready for prime time.

Selena H. on

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Everything went just fine and smooth

Kathryn T. on

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michelle W. on

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I had to call 4 times to get the drop off completed. 1st time I was sent to an address that no longer accepts Uhaul rentals. The second phone was because the app was not working and the service person sent me to another address that was approximately 5 miles away and it almost caused me to go over the milage. The 3rd phone call was because the app was not working at the second location. Although service was adequate, my drop off experience was horrid. I did not interact with anyone at McCaleb Road Storage and these comments do not represent this loactions

Jeff V. on

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justin H. on

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Fantastic site. New, clean, and attendant gear to help. I know I got out at least 15 minutes faster had I gone some where else.

Hillary B. on

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I reserved a truck in Willis but had to drive out of my way to Montgomery to pick it up.

Blake D. on

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McCaleb storage is marvelous -

Donnet H. on

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Wonderful experience no issues. Love the lady in this office. Very kind and made everything painless.

John O. on

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Customer service was excellent very friendly

jeff s. on

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Julio R. on

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Ashley F. on

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Great experience as always!

JOSEPH M. on

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This location is not staffed. The customer has to do everything. I am not a uhaul employee and should not have to do all the work of one. I will not rent there again.

Sidney C. on

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Great location with very nice and well experienced staff

Ashley F. on

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Ashley F. on

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I love renting trucks from this location. The staff is always friendly, and the trucks are always clean and available when we need them!

Charlene E. on

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Larry S. on

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Very good rental experience. Customer focused, timely, responsive, etc. this will be my preferred rental location

ronnie l. on

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