Customer Reviews for McKinney's Surplus Store
(U-Haul Neighborhood Dealer)

176 reviews

1328 W Kingsbury St   Seguin, TX 78155

(830) 549-1537

Location Hours

  • Mon-Sat: 11 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(830) 549-1537

1328 W Kingsbury St
Seguin, TX 78155

Services at this Location:

Location Hours

  • Mon-Sat: 11 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Phillip M. 
Rating:
5.0

Nothing. Gentleman was very nice and helped us with everything.

rachel D. 
Rating:
3.0

Customer did not leave a comment.

james H. 
Rating:
5.0

N/A

Linda R. 
Rating:
5.0

Excellent customer service super friendly would recommend to anyone very professional

Greg C. 
Rating:
4.0

Being we're so tired he could of reminded us to clean U-Haul was charged 25$

Rose V. 
Rating:
3.0

Customer did not leave a comment.

Taylor K. 
Rating:
5.0

Customer did not leave a comment.

Mist C. 
Rating:
1.0

Not charge a 25 dollar cleaning fee that was unnecessary.

CLEMENT L. 
Rating:
5.0

Amazing customer service, the owner was extremely nice and very humble. He even provided a charger to charge my phone. Honestly I won't be going anywhere else. Above and beyond

Abigail A. 
Rating:
5.0

This is a website comment, not for the local uhaul location... you guys need a MUCH clearer interface to ask about tire size. I *never* would think to say the vehicle had larger tires (they weren't monster tires, more lifted truck / mud tires) & I need a wider trailer. I don't haul vehicles often at all. Thus, I'm relying on YOU guys to ask such relevant questions & inform me if you see a problem. A "special comment" or "customizations" field doesn't count because I'm not sure what is/is not relevant and never would think to mention tire size there. It caused way more drama than was needful.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Jerry D. 
Rating:
5.0

Mr. McKinney was most helpful. Provided advice and information Monday when I dropped off the auto transport so unloaders could UNload my furniture.

LAURA C. 
Rating:
3.0

Customer did not leave a comment.

Rodney W. 
Rating:
5.0

Customer did not leave a comment.

Annette D. 
Rating:
3.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

very quick and easy rental, no suprises

Tod H. 
Rating:
5.0

Great job

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Willis S. 
Rating:
3.0

The website check in wouldn't work

Brandon B. 
Rating:
5.0

Great customer service. Very friendly

janean D. 
Rating:
5.0

Customer did not leave a comment.

Amber E. 
Rating:
5.0

Customer did not leave a comment.

Terri P. 
Rating:
5.0

Customer did not leave a comment.

william K. 
Rating:
5.0

Customer did not leave a comment.

Armando P. 
Rating:
5.0

Mr. McKinney is THE guy to help any sojourner!!! A gentleman and a great guy!!

Jeremy R. 
Rating:
4.0

Mike has great customer service.

Ray S. 
Rating:
5.0

Customer did not leave a comment.

Chris T. 
Rating:
5.0

I received Fast, fair, friendly service, Just keep doing that.

William G. 
Rating:
5.0

Customer did not leave a comment.

Kenua W. 
Rating:
1.0

I was almost an hour late for the movers because no one was there. I was charged for an extra hour even after he was late. I was charged insurance when I didn't request it. I was charged cleaning fee when I swept…I guess I was supposed to mop too.

Kathryn D. 
Rating:
5.0

Owner is a good guy. 2ed time I rented from him. Both no times no issues. Happy Customer

Brian C. 
Rating:
5.0

Mr McKinney was kind enough to meet me earlier than normal opening time to help me get on the road earlier...thanks!!

James K. 
Rating:
5.0

There should be an extra pair of key to give to customer. Should the key become locked inside cab, one can always use the spare to get back inside.

Ruben A. 
Rating:
5.0

This is the second time in 3 months I rented a truck. And the second time uhaul has not had the truck at the location reserved. I had to drive 15 miles to get a truck. The truck was not available at the time reserved. Also had to take a 26 ft truck when originally was looking for a 15ft. Reservation system is not reliable. I reserved a month out and the day before get called and told the truck is not available? And will have to drive 15 plus miles to go pick one up? Oh and by the way have to pay the extra mileage and gas costs…. Nice system. One star for the uhaul company. The guy at the location was nice tho.

Todd L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Was very pleased with the overall experience. Store operator was very professional and friendly, will continue to use this location.

Jack S. 
Rating:
5.0

Customer did not leave a comment.

SHARON A. 
Rating:
5.0

I reserved a 26' truck for one way 3 months in advance and they only had a 20' truck available. I was not able to take everything that I wanted to with me.

Wayne R. 
Rating:
5.0

Customer did not leave a comment.

Janet Hutto T. 
Rating:
5.0

Nothing, overall great experience!!!

Adrian G. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Read the information on the website carefully. There are surprise costs.

Terry G. 
Rating:
3.0

very disappointed in the $25 "cleaning fee" when we dropped it off, the individual did not inspect the truck, nor inform me of the "cleaning fee" or ask me to correct any issues. we placed the moving pads, most unused and still in the plastic, in the mom's attic. we had swept the truck out and no tie ropes left, with more gas than when we picked it up, intentionally.

Herbert W. 
Rating:
1.0

Customer did not leave a comment.

Jessie F. 
Rating:
1.0

Dont change my pick up place the day of picking up the trailer and add 45 minutes each way to get and return my trailer!! This sucked, just check how it went down. 3 changes within 15 minutes, plus broke trailer.

Troy D. 
Rating:
5.0

Great customer service!!

Dantaye Z. 
Rating:
5.0

Customer did not leave a comment.

kedzie J. 
Rating:
1.0

Customer did not leave a comment.

Miguel L. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Everything excellent thanks

Heriberto O. 
Rating:
1.0

I was charged a cleaning fee even though vehicle was left clean.

William E. 
Rating:
5.0

Customer did not leave a comment.

Jeanne S. 
Rating:
5.0

Customer did not leave a comment.

CANDACE R. 
Rating:
5.0

Excellent access driveways and a roomy yard. No tricky corners. Just great. Very helpful.

alfred H. 
Rating:
5.0

He was great, helpful

susan T. 
Rating:
4.0

Customer did not leave a comment.

Tryce H. 
Rating:
5.0

Customer did not leave a comment.

Cody B. 
Rating:
3.0

I will not use this location for pick up or drop off ever again. It has become too much of an inconvenience. This last time I had prepaid for everything but I wasn't going to make it into town before the store closed. So I had somebody go pick the trailer up for me. They were charged for insurance which is something I never get. Because of this, I had to call customer service to get the charge reversed.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

WILMER V. 
Rating:
1.0

This is the second time I get ripped at this location. I will never recommend this place and never use it again. Didn't learn the first time and got taken again the second time

JAVIER O. 
Rating:
5.0

McKinney was awesome, super nice and friendly

Dana H. 
Rating:
5.0

Customer did not leave a comment.

Ron W. 
Rating:
4.0

Customer did not leave a comment.

Kent M. 
Rating:
3.0

The location wasn't open when I arrived to drop off the trailer. I called the phone number on the door and the person that answered told me to just leave the trailer in the lot. Later I received a text from U-Haul asking me if I had dropped off the trailer yet — which makes me worry that the transaction was never closed.

Jay H. 
Rating:
5.0

Excellent and simple experience

James C. 
Rating:
5.0

Mr. McKinney is a very friendly man and it was a pleasure doing business with him.

Linda P. 
Rating:
3.0

Customer did not leave a comment.

DUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Michael was super

CHARLES M. 
Rating:
3.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Nathan G. 
Rating:
2.0

No one there for check in ! Had to go to another location to have the trailer inspected for damage, then back to drop trailer! This is the second time I have been to this location and no one there either time!

JOSEPH R. 
Rating:
4.0

Customer did not leave a comment.

JANE H. 
Rating:
5.0

Michael was very kind

Deborad P. 
Rating:
5.0

The owner went out of his way to meet me and was very helpful.

Judi O. 
Rating:
1.0

Tried to charge me for an extra day. Said the truck was due back at 8am, but they don't open until 11am. Returned at 11am.

Bradley O. 
Rating:
4.0

Customer did not leave a comment.

Brenda S. 
Rating:
3.0

The truck had been cleaned but the dash on the passenger side was completely broken and hanging. If I had to sit in the passenger seat I would've rejected that truck. The gym and tried to tape it to keep it up but that didn't help. When I got it home I did duck tape it and hope that it would last the trip

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Coach was great to work with! Great location

jeff K. 
Rating:
5.0

We were scheduled to drop off in San Marcos Texas. When we arrived at the drop off location we were told they were full. After calling customer service we were directed 30 miles away to a Different location.

SCOTT BRADY E. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

2nd experience here - both have been good. This was the best trailer I have ever received from Uhaul.

wayne D. 
Rating:
4.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

MELANIE E. 
Rating:
5.0

Awesome customer service. Top notch

Darryl S. 
Rating:
5.0

Mr. McKinney was extremely friendly.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

BRANDON B. 
Rating:
4.0

Customer did not leave a comment.

Penny H. 
Rating:
5.0

Customer did not leave a comment.

Louie P. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Na

James A. 
Rating:
5.0

Very Helpful and friendly service

clifton R. 
Rating:
4.0

Customer did not leave a comment.

Doug M. 
Rating:
5.0

Customer did not leave a comment.

Sandra R. 
Rating:
4.0

Customer did not leave a comment.

gary F. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
No reviews have been submitted for this location.

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