Customer Reviews for McKinney's Surplus Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of McKinney's Surplus Store

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James C.
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Excellent and simple experience

Linda P.
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Mr. McKinney is a very friendly man and it was a pleasure doing business with him.

DUSTIN S.
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Customer did not leave a comment.

Robert G.
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Customer did not leave a comment.

CHARLES M.
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Michael was super

Michael C.
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Customer did not leave a comment.

Nathan G.
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Customer did not leave a comment.

JOSEPH R.
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No one there for check in ! Had to go to another location to have the trailer inspected for damage, then back to drop trailer! This is the second time I have been to this location and no one there either time!

JANE H.
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Customer did not leave a comment.

Deborad P.
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Michael was very kind

Judi O.
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The owner went out of his way to meet me and was very helpful.

Bradley O.
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Tried to charge me for an extra day. Said the truck was due back at 8am, but they don't open until 11am. Returned at 11am.

Brenda S.
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Customer did not leave a comment.

Daniel F.
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The truck had been cleaned but the dash on the passenger side was completely broken and hanging. If I had to sit in the passenger seat I would've rejected that truck. The gym and tried to tape it to keep it up but that didn't help. When I got it home I did duck tape it and hope that it would last the trip

James G.
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Customer did not leave a comment.

jeff K.
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Coach was great to work with! Great location

SCOTT BRADY E.
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We were scheduled to drop off in San Marcos Texas. When we arrived at the drop off location we were told they were full. After calling customer service we were directed 30 miles away to a Different location.

Christopher M.
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Customer did not leave a comment.

wayne D.
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2nd experience here - both have been good. This was the best trailer I have ever received from Uhaul.

Keith M.
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Customer did not leave a comment.

MELANIE E.
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Customer did not leave a comment.

Darryl S.
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Awesome customer service. Top notch

MICHAEL B.
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Mr. McKinney was extremely friendly.

BRANDON B.
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Customer did not leave a comment.

Penny H.
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Louie P.
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David B.
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James A.
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Na

clifton R.
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Very Helpful and friendly service

Doug M.
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Customer did not leave a comment.

Sandra R.
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Customer did not leave a comment.

gary F.
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Robert G.
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Thomas P.
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JEFFREY B.
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Customer did not leave a comment.

heath A.
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MR. MCKINNEY MET ME ON A SUNDAY SO THAT I COULD GET ON THE ROAD. MUCH THANKS.

James A.
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NA

Abie T.
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Customer did not leave a comment.

Loree F.
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Customer did not leave a comment.

Chukwuemeka A.
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Friendly and perfect

Lyle T.
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Customer did not leave a comment.

James H.
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Customer did not leave a comment.

BERT B.
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Michael was great! Very helpful and will recommend to friends.

jonny G.
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Very pleasant experience. Gentleman was a first class individual and made the Uhaul pick up a breeze. Thanks.

Matthew S.
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It took over an hour to be placed in a vehicle and I was charged 45 dollars for gas

Jeremy S.
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We will be a repeat customer. Owner is a wonderful man.

Melinda M.
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Customer did not leave a comment.

Stephen M.
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Mr McKinney is very kind and professional. I would recommend this business to anyone.

Frederick G.
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Customer did not leave a comment.

MICHAEL M.
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Customer did not leave a comment.

chester R.
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They were supposed to open up 10 I waited until 1015 and left later in the day i got an email saying they charged me $15 to clean a trailer that we cleaned before we dropped it off

RICHARD C.
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No AC in the office area where we did the paperwork but not really a big issue for me. Mr McKinney is a super nice person and it was a pleasure dealing with him. I will definitely go back to him the next time I need to rent from U-Haul.

Paul D.
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Michael was very professional, and a pleasure to do business with. He's now my go to guy for rentals.

Mitch F.
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Terrible experience with Uhaul. Wouldn't use them again unless I absolutely had to.

Brian R.
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I've rented from this location 3 times and it's a pleasure to work with someone who is so kind and courteous. Michael was very expeditious and helpful in every way on both the pickup and drop off experience. I give him my highest rating and would use him again when I need a U-Haul rental again!

Chris D.
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Customer did not leave a comment.

Brad D.
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Mr. McKinney was very helpful, and courteous. I would recommend this location to others.

Leah K.
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Although the gentleman at this location was very personable, he obviously has not been correctly trained. He was not able to modify my 24/7 online check in, completed a new contact and my final bill was $40 more than it should have been. The address is incorrect on the 24/7 pickup so I was not able to access my key and utilize my original contract.

Debra W.
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Mr. McKinney is such a nice man!

Sharie C.
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Customer did not leave a comment.

Alvoyd W.
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Send them somewhere else

Javier O.
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I was charged 44 dollars extra and I don't have a clue as to why, the man told me all was good and next thing I know I am billed for extra money and did not get any explanation.

Brian R.
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Very good location and professional service manager

Patti B.
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Customer did not leave a comment.

Linda G.
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Get your facts straight. If you want someone to drive and hour to pick up a trailer reimburse for gas. Get organized!!

Sharie C.
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Tires were a bit worn

Michael C.
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I filled up the tank to exactly the amount of gas on the receipt. The needle was touching the 1/2 tank line. I've been fucked by this before, so I overfilled past the point to prevent this from happening, and they still charged me $20 for EZ Gas. Seriously, this is fucked up.

Jaclyn D.
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Customer did not leave a comment.

Patricia G.
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The billing system is not ok. I was overcharged and they would not refund me all that I was overcharged. This is dishonest, but I guess it is the way that they make their money. I will not use U-Haul again.

STEVE S.
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Customer did not leave a comment.

Jesus V.
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Customer did not leave a comment.

Robert C.
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Customer did not leave a comment.

Kevin G.
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Mr McKinney was very nice and tried to be helpful. It appeared that he didn't have good knowledge how the system worked to rent us a trailer (that I reserved online). He had to call someone to walk him through the process and it was still not put into the system correctly. We were renting a trailer from him to use and return near our home in Justin, Tx. We made this clear when we were there. He input the trailer for a local use to be returned to his location. He then charged us an upcharge of over $30 because we were returning it elsewhere. Ridiculous! Anyway, we returned the trailer in Justin, TX (early) and then received nasty phone calls from Corporate saying we should have returned it to where we rented it. Wow. You mischarged me, wrote the contract incorrectly, and then chewed on me for my "error". Even though we have been longtime customers through the years with UHaul, I think Penske sounds like a better choice next time.

Rudolph I.
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Customer did not leave a comment.

artemo B.
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They were awesome again for this returning customer.

artemo B.
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The staff was very nice and helpful. I will tell everyone this is the place to go to represent the company of uhaul. It was a flawless move. Thank you so much.

Rebecca H.
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Customer did not leave a comment.

Lorind P.
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Gentleman that helped me was very kind, however the process was very slow. He was unable to quickly move thru the process and was asking for more information than is usually needed. A name and number of some one not with me for some sort of verification of my identiy. I was moved to his location due to error in pick up at another location., I will not be using either again.

Andrea S.
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THIS LOCATION IS NOT ON WEBSITE AND NEEDS TO BE!!!!!

david P.
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Customer did not leave a comment.

Richard M.
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I still have no receipt or notice of how much the rental cost me. I have to go there again today.

Cecil W M.
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Customer did not leave a comment.

Ronda H.
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This gentlemen was very nice and it was a pleasure doing business with him

CHRISTOPHER G.
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Customer did not leave a comment.

Stephan B.
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Start with having the right address and a store that isn't out of business.

jon A.
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Attendant was at the location we were directed to drop off the tow dolly by chance since they had moved to a new location. Apparently the new location info had not been updated in the computer. The customers were there to rent a tow dolly, but there were not any in inventory at that location event though they had reserved one for pickup at the location. The attendant was on the phone trying to locate one when we pulled into the lot to return ours a day early. The other customer helped me unload and I helped him get set up with the dolly we had returned. One nylon strap was frayed and worn at the end of our trip. It did not break, but may need replacement soon.

Jeffrey G.
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Very good people

Ronda H.
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Customer did not leave a comment.

Darlene K.
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Customer did not leave a comment.

Belinda M.
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Customer did not leave a comment.

Cheryln M.
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No need, service was great

john E.
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Customer did not leave a comment.

Adelita R.
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Customer did not leave a comment.

Gil P.
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The customer service was unbelievably responsive each and every time i called. The local vendor was also very helpful. Refreshing that customer service is so valued

garry T.
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I was well satisfied with the rental of the trailer and the man who rented it to me was very knowledgeable.

Brian R.
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Customer did not leave a comment.

PRENTISS G.
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Store owner (Mr. McKinney, I assume) was very friendly and helpful. :)

KIMBERLY J.
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Customer did not leave a comment.

randy S.
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Very nice gentleman helped me.

J F S.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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