Great folks, the very professional woman who assisted me made sure the truck was clean prior to my use!, This location has great people and management!ROBERT B.
Customer Reviews for Mclendon Hardware Tacoma
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The app when checking in did not allow me to take pictures of my van. The pictures already associated with my rental were of a truck...I rented a van. I tried overriding the pics by choosing to deny and tried taking new pics...would not allow me to.David D.
Customer did not leave a comment.JAMES S.
My entire day of moving was stressful because of you guys. Why did no one call me in the morning to let me know the truck wasn't there? Why did no one suggest a different pick up location? Why did I get talked down to by the manager when I told him my movers were on the way to my house after he told me the truck wasn't there. (Also the way he told me the truck wasn't there was bull shit in itself. I walked up to the counter and he said â€œI have bad news for you, The truck you rented isn't hereâ€ are you kidding me??????) When I called the first time to complain I was transferred back to the beginning after sitting on the phone for 30 minutes just to start all over again. NOT ONLY THAT, but because you guys fucked up my movers almost cancelled on me and had to work faster and actually scratched my brand new coffee table. I will never use this company again and leave bad reviews/no referrals if I am not contacted after this to make this right. 200 + dollars for this type of service? Unacceptable.Montoya H.
Customer did not leave a comment.DAVID N.
Customer did not leave a comment.SOPHEAP M.
Customer did not leave a comment.Steven M.
Gary was fantastic to work with. He was thorough and very efficient. Thank you!!!NOEMI C.
This is a hardware store. The salespeople were nice, but their U-Haul computer system wasn't working and it took two ladies to complete my simple drop-off process. I'd recommend keeping U-Haul services within U-Haul only service centers that are well-staffed with courteous people like the 12th Street store in Salem OR and the Lakewood store in Lakewood WA.James L.
Quick in and out with excellent Customer service.JEFFREY R.
Customer did not leave a comment.DANA LEROY M.
Not only would I rent here again, I also plan on doing my hardware shopping here from now on as well because their customer service is TOP NOTCH! Gary and Paul were awesome.Carla R.
Wendy was awesome.BLANCHE C.
Customer did not leave a comment.ANEYA T.
This comment IS NOT about Mclendon Hardware. U-HUAL really, really messed me up and is costing me much more money by 'changing' my order from a 20' truck with morning pickup to a 15' truck with pm pickup. Totally unreasonable.Margaret B.
Customer did not leave a comment.Elizabeth H.