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TRACY S
Customer Reviews for Mclendon Tacoma
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good access, gas station across the street. One drawback is that there is no after hours drop-off capability.
DEBORAH KTruck was not there on arrival, had to downsize my truck. Also smaller truck was dirty, they said they were discounting the rates! Then charged me twice for the uhual.
JOSHUA SGreat staff and service!
BRIAN FEVERTHING WAS GREAT THANK YOU VERY MUCH \,,/...
JONATHAN HClean vehicle,, helpful staff. I will come come back again.
CHRISTOPHER CFloor was dirty in the cargo area.
CLEMENT VGreat support and easy check-in
R VFriendly, pleasant, and very knowledgeable staff. Great place to rent U-Haul trucks.
FRANCISCO CThe only improvement I can suggest is checking the bed of the truck more carefully. There were spots of something like tar or oil. Thankfully we had placed a strip of carpet remnant to place clean mattresses on edge. I would’ve been very upset if that black substance had gotten on my furniture! Otherwise the truck seemed well maintained.
DITO CPicking up the uhaul was fine the customer service rep was friendly. Dropping off the uhaul person that “helped” us was extrmely rude. The gas guage was also extremely slow to update. When putting gas in after my move the dial hardly moved so I continued to add gas. I started and stopped the gas pump multiple times to make sure I filled it to where it needed to be.Once the dial got to where it was upon pickup I stopped adding gas and then when we started driving again the gas guage showed it was more than full. So I spent significantly more money in gas than I should and would have if the guage was working properly which is extremely frustrating.
Melissa ESeemed disorganized. The head cashier was clueless about procedures. The U-haul “expert” was called and had answers.
EUGENE LNot sure , it was easy and the staff was very polite . It was convenient as can be .
Dan AIt was great and very kind customer service.
Christopher OPricing was very incorrect
Michelle SI love Mclendon's and their customer service is usually great. Boy the uhaul person I worked with, really just could not be bothered! There was a piece of trim missing from the van. When I walked back up to report it, she was put out and stated it was documented. Thanks for letting me know. Nothing changed later in the day, when I returned the van. McClendons in Tacoma WA needs to do better with their Uhaul customer svc.
Sandra SVery friendly & helpful staff
Lisa CProcess was quick and easy.
JEFFREY KI was charged an extra $100 for gas, even though I kept the meter where I was told to have it at. I used the same exact service the week prior and I wasn't overcharged
JOSE DI made a reservation 2 weeks in advance for the Federal Way Enchanted Parkway location. 2 days before pickup i was contacted by uhaul and told the truck i reserved was no longer available and my reservation was moved to the Tacoma 1750 Prospect St location. On arrival, the truck was boxed in and the clerk handed me the keys to move the other truck and changed his mind 3 times on where he wsnted me to park it (even though thay is definitely his job to another truck). The truck i was given was empty and i was told to call the manager (Nicole). Nicole proceeds to tell me i SHOULD be able to make it to the gas station up the road. Didn't feel comfortable taking that chance so she said she'd change the reservation to the Uhaul at Center St, Tacoma. As soon as i pull in, i got a call from Uhaul (Candice?) again saying there was a mistake and there is no truck available at Center St, there's one available at Pearl St at McLendon in Tacoma. Please give Amber at McLendon a pay raise for actually knowing how to do her job, being professional and being a tremendous help compared to the previous 2 locations. If it wasn't for her, this would've been a 1 star (zero if possible) review. God bless
ALEXANDER OThe truck had NOT been cleaned NOR checked for damage. There was a long, large dent on the chassis skirting on the driver’s side. We pointed it out to our Uhaul Rep and documented it, upon check-out. (And the truck was FILTHY inside and out!)
SUZANNE BVehicle tail lights need repair, left signal and brake lights work intermittently - discovered this about halfway through or 1100mi drive. Fuel level at pick up was actually less than mentioned, as it was parked on a downhill slope in the lot. Vehicle had shattered glass fragments inside the rear bumper, from previous customer.
David MExcellent friendly check in and seamless check in. Thank you so much!!
COLLEEN PReally quick and friendly experience. Location looked great.
JERRY PFriendly and quick check-in.
CHRISTOPHER SBest U-Haul rental experience I’ve had! Easy pickup/dropoff, convenient location, friendly staff. Would definitely recommend!
MALLORY VVery good and cool
EVANSON NMclenden's is awesome. Super professional, quick and easy.
Janna BIt took a very long time to get my rental, but the two women who helped me were very nice.
Douglas WThe cab was as clean as it could be, given the age of the truck. The only reason I said “no” to the maintenance question is because the air vent on the passenger side was broken.
ROBERT LHonestly nothing! Great experience and I really appreciated it because moving is stressful. You don’t want the truck you rent to have any issues! Staff was competent and quick which I also was grateful for!
Tracy GEverything worked as planned.
Joe MI needed a last minute truck rental to move some furniture that we just recently purchased and the staff at this location was super friendly and quick to get me in and out the rental process was a fast simple breeze I would recommend renting a truck at this location to anyone
JAVIER SEverything was so easy! Staff is so nice. Convenient location.
kathy sConsiderate male rented the truck and provided clear instructions. Luckily he was in the lot upon return - was able to give him the keys rather than walk into the store to drop off. Will rent from the McLendon location in the future.
ELLEN SNothing. Thank you.
tommy wHave vehicle available at location reservation is made. Don't change location and make custom drive 30 one-way out of their way to pick up vehicles. Also asked to have an appliance dolly but location didn't have one.
Jeffrey DI was given a 10ft truck with brakes so bad they hit the floor and hissed when stepped on. The amount of over correction for the alignment was not road safe. My father who works at les schwab did a vehicle inspection and advised me not to use this truck period. That it not road safe. On top of that the dolly I rented that is in the back of the vehicle I was unable to use, was charges a non return fee of 41.97. I'm out roughly 135 dollars because of faulty equipment and the lack of maintenance on the vehicle is deplorable. And they had the nerve to get upset that I returned a unsafe vehicle late due to wanting to ensure my life would not be put at risk and needing someone to be available to follow me to drop it off. Honestly I should have had it Towed back. I want a full refund. This is so unacceptable.
tamera rVery professional. I had to do a quick move due to safety and they were very empathetic. Met me in the parking lot when I was returning equipment so I didn’t have to go inside with all the furniture, pads and dolly. Really made my day as easy as possible. Would definitely recommend this location again.
Rachel RWhen I dropped off the truck, the gal took my keys and said, “that’s it, you’re done”. When I have rented from U-Haul before, usually we do the walk through with you when you return it. We were a bit concerned that we had the look over
Tami RExcellent services so grateful for your good services
Toloa TExcellent customer service , well maintained facility , easy access to equipment.
John BConvenient location, easy pick up and drop off
Candice BThe dash was a little dirty but other than that just fine.
Michael MEfficient and concerned with my requirements
lew fJust keep up the great work!
La RAsssociates were very helpful and knowledgeable. They made me feel welcomed and well taken care of.
Maria H$29.95 quickly turned into $182.
lee mBest UHAUL location in Tacoma, WA. They go out of their way to help their customers!!
ROBERT MI have rented a UHaul van and accessories twice in the last couple of months, and been extremely impressed with the equipment and especially the service. The people I worked with at McClendon were friendly, efficient, and made my whole experience easy and even fun. You get my highest possible rating!
Art NI have rented from this location before and have been very satisfied with my service and friendliness.
Julie PKeep up the good work!
Christopher C