Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, he is already the best. Very professional. I'm glad to do all my business with him!! He won't lie, cheat or steal from you, like where I WENT to school at the USMA, West Point NY, over 40 years ago. The same can't be said of others I've had to do business with.
Engine light came on and air conditioner didn't work. Made for a uncomfortable trip. Service trucks when needed. Test drive prior to rent out. Pick up location was great and friendly so good survey. Not sure on UHauls service on trucks process.
The owner Kelly at mc nabbs is very rude !😡
Everyone was very nice and helpful
You stated when you changed locations on me and gave me 43 miles but when I arrived that wS not true. Plus you had me down as one way and that wS not true
When we got it the rental it was dirty I took video of it then he charged us a 25.00 cleaning fee for he says was a broken mirror he lied we did not leave not one thing in this truck plus I rented from uhaul 4 times last year never have I been treated so poorly he was not friendly at all trust me I will show the video to everyone and say this is how uhaul treats there customers I paid 347.00 for one day use and that guy charged me a broken mirror that we didn't leave maybe the trash fireworks people did but we didn't
Truck was ready when we arrived and we were ready to go quickly. Rented here several times and will do so again
I lost my hard copy of the receipt can you send a copy to me please
Nocona Drop off location was fine. We originally had Bowie as our drop off location. We drove around Bowie for over an hour and never found the uhaul place. We called uhaul to get the location changed to nocona, and we were transferred 5 times. Was told we would be charged if we changed locations and the people we spoke to on the phone were very rude. So frustrating! TERRIBLE TERRIBLE TERRIBLE customer service. We will NOT be using uhaul again. What a shame.
No improvement necessary.
Very friendly. Would highly recommended
Great service, friendly, helpful
Mr. McNabb was experienced, knowledgeable, and gracious—even when I confused things.
Rep said it would take 30 days to get his deposit money back so he turned in a request for my deposit. I paid 100.00 cash and expected 100.00 cash in return. I will never use u haul again.my money is important to me and that hurt me financially.
Very convenient
Too expensive.
Trailer had no brakes, this puts way too much pressure on the tow vehicle when braking
Drop on sunday closed
Never did check the milage. Didn't do a walk around for damage to the truck.
no improvements needed
I asked to rent a vehicle on a one way trip to Plano which was less than two hours away. I got to Plano and my bill was a little higher than expected so I asked the Plano attendant to review my invoice and we found that I was charged for a 2 day trip. I cannot get any reimbursement and if that is the case I can not give the Nocona location a positive grade.
This was an after-hours drop-off, but the person I spoke to over the phone was very kind and accommodating.
Very friendly. Didn't get me out the door until 8:25 am tho and marked it as 8:07am
I dropped off after closing. Instructions were easy to follow. I never dealt with personnel directly.
Very helpful. They were also able to answer many questions about the new town we will be living in. Appreciated all of the info.
Owner even made some suggestions on how to save money and that is always a good thing.
The only reason is because of the cost for only six hours total to rent the truck
Nothing I can think of
When I turned in my rental the man at this location tried to get my problem fixed, but Uhaul rep. would not help.
It was a pain in the ass to rent the toe dolly, it took almost an hour to answer all the questions. it was a joke!!
Mr McNabb was very helpful in the return and got everything corrected.
