Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people that waited on me were very friendly, professional, and answered any & all questions in a manner that I could understand their explanations.
If clean and is all you strive for then you do fine. If OVERPRICED is a concern well I think you are on one way rentals
Great staff! They were all so polite and wonderful!
Good clean truck for local short haul. Small business owners surviving the pandemic. Thankful for them.
Great experience. Truck ready; staff clear on roles and touch less experience. Very fast and helpful.
It was great and helpful thank you!
Very accomidating for a sunday. Close to home and very friendly
Quick and easy dropoff.
Jason was very helpful and patient. Very much appreciate his help.
Friendly staff made picking up the trailer a breeze.
It was completely a touchless process to rent the truck. Everything was completed through the UHAUL phone app. The truck itself was fine.. it had some outside damage, but nothing serious.
This is a great location, used it many times, with honest operators; unlike certain U-Haul locations, in Crestwood!!! Highly recommend; keep up the good work guys!
Always a fast and flawless experience renting from this location.
Keep doing what you are doing ! Great experience, will rent from them again!!!!!!
Excellent same day service!
Everything was great !
The front desk is always pleasant!
Great experience and will definitely be back to this location. Personnel on site to assist which is a huge plus when renting U-Haul equipment. Friendly, helpful, great experience.
Online truck return improved
Interior of truck was dirty and uninviting. Great people at the site!!!
We had a great experience they were very friendly and helpful
They were friendly and helped me load the dolly into my vehicle without asking.
The online process was amazing. I expected to have to wait on the guy to open, but then saw the directions to get the key. Cool.
It's a difficult place to get into to pick up a trailer.
Very friendly and nice
The U-Haul online self pickup system did not work. I pre-registered online before the pickup date. The pickup system repeatedly made me redo things I had done. I could not get the lock box code for the key. I called the help line, and after a long period of having me redo things again, she agreed she could not work it out and transferred me to another line. I waited a long time on that line but it never answered. After an hour or so, someone from the facility arrived. He got the key from the box, sat down at the U-Haul system and printed my paperwork which was all in his system. I Really should not downgrade the facility because the problem was entirely with the U-Haul self pickup system. I won't be using it again.
Top notch service
Not much to improve! Friendly, quick, efficient and honest service, unlike certain Uhaul on Watson! Would recommend, and will be using again.
Excellent and knowledgeable staff. Very efficient
The location was supposed to open at 10 but no one showed up until 1015. Took over an hour to get keys. Just unorganized and very untimely.
They are a very small U Haul facility. Their main businesses are as an impound facility and a towing business. UHaul appears to be a tiny part of their reason for being. They attached a 6'x12' trailer to my small pickup truck, which I found out was not recommended by the UHaul dealer I dropped off the trailer at. In all fairness they did not know how heavy our load would be, but it almost pulled the bumper hitch and the bumper off my truck (due to excessive swawing).
My truck mileage was off by over 2k miles and gas was listed as full even though it was quarter full. This all made for a very complicated check-in/out process. Also cargo area was not clean, only had 10 of the 12 moving blankets and the dolly was untied rolling around. Seems like nobody checked the truck in correctly at this location.
If they had moving supplies like boxes and tape that would be helpful
Maybe a bigger office?
didnt have product ready. Gave to another customer. Sent me to different location
Just let the customer know ,Ifyou over fill the gas tank, you will not be rememburst.
Great location to rent from.
This was aabout as seamless and hassle free a rental as one could possibly expect. I checked availability by phone, went in and finalized the rental, and returned the truck to the same location. Everyone was friendly, and efficient. A word to the wise: unless you need to return after hours, forget about using an app, and pick up your phone. It's far, far less trouble. Thanks McNamara!
Everyone was super nice and it was so quick to get the rental and go! Thanks so much
The entire online process is a mess, from booking to attempted mobile device check out. Booking with a mobile device is a no go, not set up for use. The pick up process failed and I used a representative at the location.
I didn't see any opportunities this time.
The truck was clean but the ride was extremely bouncy. Couldn't drive very fast or would bounce up and hit head on hood. We returned after hours and there was a code box for keys but we weren't given a code. We called 800UHAUL and were on hold for 30 minutes. Finally we gave up and put the keys through the mail slot in office door.
Brittany and Ashley could not have been more helpful. They made the whole process absolutely seamless. I am so happy I went through McNamara!
