The U-haul station opened 40 minutes late, so that threw my whole day off, as I had people standing around waiting for me to show up with the truck. There was a check engine light on which the attendant told me the "U-Haul had been unable to diagnose. The check-in completion app for my phone was not uploading the pictures of the truck. I couldn't send in comments because no pictures had been uploaded.
Joseph M
McNamara Towing & Transport
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kirkwood, MO 63122
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Customer Reviews
- 4.0 Average Customer Rating
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As with all U-Haul locations now, the goal seems to take advantage of the customer by not delivering rentals with a truly full tank. In this case, my delivery papers said the gauge reading showed full, but the actual gauge showed between 14 & 15 16ths full. As soon as I left, I just thought I'd see what U-Haul was actually ripping me off for, and the tank took another $15 to actually be full. Luckily, I had noticed that you sent a text which had to be filled out before leaving the lot, costing me 15 minutes to correct that and several other items of BS. Shame on U-Haul and their deceitful money-grabbing practices. I rarely get rentals with full tanks, and as I'm sure you know (by design), it is very difficult to fill a tank upon return to exactly where it was when delivered. Shame on U-Haul. I've used you exclusively now for decades, but now shop around before any rental.
ROBERT DWe had registered for in person check in at 10 AM but no one showed up until close to 10:30 and there was no apology. We were told to bring the vehicle back with about a quarter tank of gas in it which we did, but we were still charged $36 for gasoline and another $30 for gasoline service fee. I have emailed the location to point out this issue, but they have not responded.
Kimberly CFast and friendly. No complaints at all.
STEPHEN ETruck wasn’t swept out, location had closed early when I was sent here from the store my reservation was at, wrecker employees were working in the yard when I got there and the gate was strapped open concealing the key boxes from sight.
Richard B