The staff were hostile and unapproachable to other customers and the tow truck drivers. Apparently it's a real burden to speak to someone when I tried to return the truck the woman completely ignored me and shut the gate then they called and asked where the keys were after I messaged them and told them where they were. Finally they charged me more for whatever BS fees then the actual rental I cleaned it out completely even took trash over there that was there before I got it put it perfectly in its spot with the keys attempted to speak to them and ignore me and when I called them about it they hung up on me. MacNamara U-HaulTim B.
McNamara Towing & Transport
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Kirkwood, MO 63122
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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I love this location they are amazing and literally the best to work with.Brittnie H.
I had to make time changes and they worked with me to get a truck that would work.Marjorie R.
Location provided the wrong key in the beginning, resulting in losing an hour of time for myself and my friends/family helping. The dispatcher was excellent and put extra effort into getting the key with the available resources on a Saturday morning. The person in the office did not seem to care my time was wasted due to their mistake.hannah S.
Was set to pick up my uhaul at 9am on a Saturday but was never told to check in early so I could get it before they opened at 10am from the lockbox. Left and came back at 10am, but the person manning the uhaul business didn't arrive until 10:15am, by this time there were already 5 other people in line. This person seemed frantic and I believe didn't know they were supposed to show up that day for work, so I don't know details of what's going on for them personally but I do know it was irritating for myself and others. Once they came and we're able to assist, things seemed to run smoothly but the lack of communication was frustrating.Abigail W.