Truck wasn’t swept out, location had closed early when I was sent here from the store my reservation was at, wrecker employees were working in the yard when I got there and the gate was strapped open concealing the key boxes from sight.
Richard B
McNamara Towing & Transport
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kirkwood, MO 63122
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Customer Reviews
- 4.5 Average Customer Rating
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At pickup it seemed pretty disorganized and like nobody there really liked their job or wanted to be there… and it seemed like they assumed I had just driven something like this before. No run-through of how to drive, where any controls were, how to open up the back or get the ramp out. I was pretty unhappy with the drop off process. On Google it says that this location is open 24/7… well, it isn’t. The office closes at 3pm on Saturdays. So when we got there at 4pm, we really didn’t know what to do and had to figure it out because like I said, nobody showed us how to do anything at pickup. Once we got through all the pictures etc we couldn’t find a drop box because this location doesn’t have a uhaul drop box like the one pictured after you take pictures for the drop off process. So we just had to hope putting the key through the mail slot was enough. Overall wish that everything were more clear upfront and that anyone had taken the time to teach us anything about how this process was meant to work.
JILLIAN CEverything went very smoothly, thank you
ROBERT SGreat service!
MIKE MThe location and vehicle were fine. The mobile app pickup is not fast and easy (the return was) and took a while to navigate through even with the help of 2 very helpful employees in the call center. It took 12 attempts to open the pad lock to get the key. After 1 hour and 5 minutes on the phone. I was told to hold the lock flat while pushing it upwards so there would not be pressure on the bolt of the lock then push hard on the latch and work out the curved bolt at the top while maintaining pressure on the thumb release. That eventually worked.
Chris S