We didn't know what we needed and the representative at the site was able to assist us, and save us money! I really appreciated his help during our stressful move!
APRIL D
Customer Reviews for McVannels Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, everything went well with the
DONALD GBrian, the owner was very knowledgeable and helpful throughout the process. 5/5 star, would recommend! Thanks Brian!
ETHAN DTruck had full tank a gas so it made it easy when refueling, customer service was amazing at pick up and drop off. I would recommend to anyone!
CRYSTAL DFirst of all get enough employees to take care of U-Haul customers as well as store traffic. Second, I have no idea why we were told we didn’t return it when it was sitting right there. Lack of communication is terrible. We received 2 receipts for the same return a few days apart. That makes zero sense. I absolutely would NOT recommend this U-Haul rental location ever.
rick dThese guys are great, they were the only ones who had a car dolly near my town when i needed it!
CURTIS MBrian and Corey were extremely professional and helpful with both the pickup & return of this rental
DONALD SSuper great experience with my drop off. Quick and easy.
CRAIG WThis station is one of the best I have used in many years!
DAVID WEmployee that accepted the return was 100% customer service oriented! His dedication to duty was greatly appreciated when he understood the problem and made necessary corrections!
David CI was unable to use the truck I rented due to an equipment malfunction. Therefore it made me four hours late and after multiple hours on the phone with various U-Haul contacts I was eventually given a secondary truck to use. This secondary tuck also seemed to be poorly maintained as the check engine light was on from the moment we started the vehicle and I brought this to the attention of the local staff. They said “I am sure it will be fine”. This was one of the most frustrating experiences I’ve ever had as a consumer. Not only did this cost me time but it also cost me financially, as a result of having to pay movers in two locations overtime due to my delayed start as a direct result of U-Haul’s faulty equipment. I am extremely dissatisfied with my U-Haul experience and I am still waiting to see how these unnecessary expenses that were no result of my own actions will be rectified. I look forward to hear from a representative of U-Haul! If there was a way for me to rate my experience less than one star I would gladly do that.
MICHAEL JEverything was great except the self serve key pick up. There was no light to see the combination lock, then it wouldn’t open. We had to call help line and mess with the dials. Very frustrating and time consuming.
Jody JUnfortunately I would not recommend this location only because it's a shared business and the personnel had to care for the gas station business, making my business wait. Understandable but not desirable.
Craig DMcVannels was very good to work with.
Ann LThey had the equipment I required. There was a little miscommunication, but it quickly taken care of. Will use this location again.
WILLIAM Tput the phone number on the paperwork for emergency road service. We could not scan the QR code, no internet or cell coverage at our location. Also if we had needed road service, who knows if there would have been internet access to get the phone number!
ELAINE CBrian the owner was working and helped me alot and hooked it up and cleaned my electrical socket so I could get lights so I could use trailer Excellent service.
REBECCA MWhen I went to pick up on Wednesday, their software did not work right and after 45 minutes, gave up and came back thursday. Same problems on this day. After 1.5 hours, finally got my trailer, help was great but the owner was very very rude to me. I will never go back to this location again. Not my fault that they did not have good internet service. But I was the one being stepped on by the owner.
ALFRED KAttendant was helpful and courteous but had to be on phone for assistance the entire time and in the end the paperwork was still messed up creating issues with drop off. Hauled extra trailer during move and took 3days and 4 phone calls to get trailer checked in and receive credit. Not a pleasant experience at all.
R MTrucks with cruise control. I have a bad leg on the gas pedal side. Pressing the gas for an hour straight caused it to ache terrible - I had to drive for eight hours. Trucks are also very noisy. This is a uhaul problem, not a location problem. Uhaul needs to step up their game for how expensive their trucks are.
ARREN WEverything was fine except the arrangement I made prior had to be redone. Maybe because I did most of the rental agreement on the phone.
DUANE SU-haul needs to have a better maintenance inspection
KARI LPerfect
LARRY MOwner very helpful and personable.
KELLY SBusiness was closed when I needed to pick up my rental. It caused a bit of stress but the U-Haul company helped fix the issue.
Mike UGet the people on the U-Haul website to connect with the people at the pick up site. The rental place wasn’t even informed by the website that we had a reservation.
Paul M1 attendant to handle gas pumps, snack items, souvenirs and u-haul rentals. There were about 10 customers in the 15min. I was there and he handled it flawlessly. Kudos to him.
Douglas JVery helpful and informative, everything was available as promised and worked very well.
Tyler WNo suggestions. Brian McVannels was helpful and things related to our rental went perfectly smoothly.
MICHELLE DAlthough the owner was extremely busy, he walked me through the rental process, showed my son and myself how to hook it up and explained the reason for everything as he attached it. He was very friendly and helpful, I would send friends and family to this location before anywhere else.
NICOLE BStaff was very helpful, courteous and would recommend this location to friends. Very pleasant experience
Kenneth B1st trailer had a tire with low pressure. swapped out for another one on the spot. no issues with that. quick fix!
Jeff CThis place has great customer service and helped me out in a time of need. I really appreciate how understanding they were and how much patience they have.
Amanda SOverall things were acceptable. The drivers side strap wheel strap on the auto-transport was borderline/badly worn. It is difficult to get the end of the strap into the tightening mechanism due to its length (end frayed from dragging on the road/flapping in the wind).
Gary WStaff were friendly, approachable, and just an all around joy to do business with. Their unique hours of operation in our area made it possible to complete our work over the weekend when no other options were available. Truly a pleasure. I will definitely be returning as a customer before ever choosing any other options.
Andrew BI don not know. The online reservation system and the pick up system work very well.
Joe SWas a one man operation, He was very professional, but also very busy!
Greg HThe young lady at this location was excellent.
Randy CI would use this location again. I would give a higher rating if there were outdoor lighting for the drop-off area. I had to drop after sunset and it was very difficult to see. I was afraid of getting stuck in the dirt lot or hitting another Uhaul vehicle. Lighting the lot area would really help.
George TWe were one hour short of being charged for an additional day of use of the truck. The customer service person explained the company policy for this.
Richard WThe staff at the Marathon was welcoming and professional, outstanding!
gerald fAmazing experience. Super helpful!
Keith HAwesome customer service!!!
Edward SThe drop-off employee did not know how to print a confirmation for the drop-off. He said he would email a copy. No email was ever received. I had to call the U-Haul main number to get a receipt emailed for the drop-off.
Robert HThank you.
Jeremiah HVery nice people Checked equipment before and after, polite and efficient.
Joseph GDon’t change preferences on the rental application without consent of customer.
Thomas HBrian is absolutely incredible. I changed my moving date a few times and he was able to work with me. He went above and beyond to get what I needed when I needed. I would recommend anyone anytime to rent from Brian. As stressful as moving can be. He made it so much easier
Jerry OVery friendly and helpful. They even hitched and unhitched the trailer for me. Exemplary customer service. Highly recommend.
Sally ATop notch, very helpful
Steve BBrian and his wife are the epitome of excellent customer service and accommodation. They went above and beyond to make sure that I understood everything and that I had everything I needed. They didn’t push anything and they advised where I knew 100% that their business was about making the customer comfortable and they did that perfectly. I actually drove a little further to rent from them after reading reviews AND I DID NOT REGRET IT AT ALL. If you are trying to decide which company you would like to rent from- GO HERE 12990 M32, LACHINE, MI If you are new to the experience GO HERE. If you are confused about anything, you GO HERE-m32,lachine. If you are worried about doing business with people that would take advantage of you or that may be rude, aggressive, or awkward- YOU GO HERE. When I need to rent anything I will forever go here. Anyway, go here and you can thank me later cause you won’t have an easier/better experience in the rental business than with Brian and his wife. -Fred
Frederick LBrian was amazing and so helpful
maria fBrian is awesome at helping you with any uhaul needs. Even if everything screws up cause you tried to rent one online he can make it work. I've used uhaulservice here a few times for a car dolly and he's been extremely helpful and knowledgeable and super friendly. He's awesome. Thanks for everything brian!
Sara RGreat place, we have rented a couple times here, friendly fast service, never a issue with any rentals.
Ray B