Customer Reviews for Meadowdale Performance Garage Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Meadowdale Performance Garage Inc

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Cedric J.
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Customer did not leave a comment.

HUMBERTO G.
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Customer did not leave a comment.

Blake S.
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I recommend Meadowdale Performance Garage for truck rental and all my car repair needs. If not for them, I would probably not rent from Uhaul. Customer service is their specialty!

HUMBERTO G.
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Georgia T.
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Viral P.
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Sylvia D.
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Donna P.
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I was told by the man at the desk to drop it off in the back of the building and he would receive it. 2 days later I found out that he didn't and I was charged for an extra day that I didn't have it. I went to the place and called Uhaul. I'm hoping it has been taken care of.

Mahesh S.
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Processing pickup from Mobile had issues On taking pictures its was reloading and showing error It took 1.5hrs to complete the pickup Pathetic experience. Verification agent was talking with multiple customers putting me on hold when needed. She should serve one customer first then switch to other. Because of the issue with pickup I had to cancel existing reservation 2 times and make new reservation at the peak time when I wanted the pickup. I dint get any call to confirm my reservation in advance. I want to claim 50$ reservation guarantee claim else I would never book with Uhaul in future.

Michael S.
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Customer did not leave a comment.

Russell H.
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Charged an extra day even though rental was returned same day. Took out Wednesday charged on Friday.

jerome S.
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Humberto was excellent to work with

Michael S.
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Customer did not leave a comment.

Bob L.
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Very professional with a great shop full of old classic cars.

Diana H.
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Service was great. Very happy

Joseph B.
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We requested a pick up location in Huntley. Someone called and said that the Huntley location didn't have a truck and the new location was about 9 miles from the Huntley location. It was actually over 19 miles. Though I had put in all of our information in the system when I made the reservation for the truck, when we went to pick it up all of the information had to be reentered by their staff member which in turn took over 45 minutes from the original pick up time. Upon opening the rear of the truck we realized that the moving equipment that we had requested and paid for wasn't in the truck and there was no ramp. The original reservation was made for pick up in Huntley and drop off in Round Lake, when asked where we wanted to drop off, we were told that we couldn't drop off at that location.

Madeline K.
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No improvement needed! Staff was so welcoming, friendly, accommodating, and helpful. Very happy with this place :)

Michael K.
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Customer did not leave a comment.

Andrew S.
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Was over charged $40 based on my conversation via phone call. Also did not receive 6 furniture pads at time of pickup that I had requested during initial reservation phone call. Neither the fault of drop off location but rather 1-800 -GO-HAUL representives.

Don N.
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Customer did not leave a comment.

MARK B.
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Great service with a smile

jolaoso A.
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Good truck in great condition and Nice customer service.

Tracey C.
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Debbie S.
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Thomas W.
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Not very much room to drop off a trailer & truck.

lynn A.
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Better scheduling of pickups. We were sent to two different locations by the central reservations/scheduling people before we finally got the trailer we had reserved over a month prior to pickup.

bibiana G.
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top notch place clean inviting very helpful people

Nashanda H.
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Make it easier online. I first registered online and I wanted to use my own insurance. But when I got to the store the representative stated that I couldn't use my own insurance. I didn't understand why if it would help me the customer out!

brian H.
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Customer did not leave a comment.

ARIEL L.
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Paul H.
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Darryl S.
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Very pleasant people to work with. Would highly recommend.

Joel K.
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Don't change the location of the pick up. There is a reason why customers choose a particular location. Primarily to minimize the number of miles driven. So, by the location being changed it cost me more money in mileage. UHaul should move the trucks into position for the customer.

Amanda R.
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The uhaul app was not working correctly on 3/24. The employee at the location opened the location earlier than scheduled because he had had been notified that the app was not working. I was able to pick up the van at 8:30am. I was told at pick up that no one would be working Sunday 3/25 so if I returned the van by Sunday morning I would still only be charged for one day of rental. I returned the van at 7pm Saturday night (3/24). I just got my receipt and was charged for two rental days. I was unable to properly check the rental back in Saturday because I couldn’t get your app to work.

JONWANNA B.
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Extremely rude! Worst customer service ever. The guy I believe his name is John would rather hear himself talk than to listen to what you the customer has to say. I did not choose this location and I wish I would’ve followed my first instance to call Uhaul for other location options.

MIKE P.
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Customer did not leave a comment.

James F.
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The Manager went out of his way to make sure Everything was perfect for my move. They won me over as a customer for life. I will also be referring to them anyone I know that needs a truck.

terry W.
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Customer did not leave a comment.

Jesus Z.
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Pick up time was at 7, however the location did not open until 9. Not sure who’s fault this was but it wasn’t mine.

craig S.
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Pablo D.
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HUMBERTO G.
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simple perfect super reat guys Thank X

Patricia P.
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Daniel A.
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I asked for a rental pickup in Lincolnshire, IL for 5 pm. I got a confirmation for pickup in Carpentersville at 3:30pm. That's 45 minutes away. I did not get a text confirmation that day. So when I showed up in Lincolnshire it was already too late for Carpentersville. I had to convince the owner to stay until 6:30 pm (they close at 5 pm) and change my evening plans to go all they way there (1.5 hours drive forth and back). It would have been much better if I'd get a call or a text confirmation. The email confirmation immediately after my online booking said pickup in Lincolnshire. The email the next day I did not check until 5 pm when I already was in the Lincolnshire Uhaul loacation. I was very angry.

Cathleen M.
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Excellent, exemplary service!!

Andrew S.
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The gentleman I dealt with was very nice and friendly. But there were some charges for things that I did not ask for.

Gloria V.
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Mr. Garcia was very personable & professional! Would definitely rent from this location again if needed.

Nana Adjoa C.
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I was told i went over the mileage (41 miles) when the place i dropped off my things was only 29 miles. Then i was not reimbursed for having more gas in the car than was given me.

CHARLES D.
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For customer support, being updated with business hours with Lindberg Automotive in Lake Zurich. I was sent there but business was closed. I drove 40 minutes from Gilberts, IL to Lake Zurich, IL, then had drive back in the other direction from where I cam from another 25 minutes. Finally, after picking up the rental I drove to Wauconda, IL. I spoke to Sheree Ramirez who helped me have the rental for another day for free. Received a reference number in my email. When upon finalizing payment, I discovered our discussion was not submitted. I was told I could have another day free and to return the rental at 6pm on the 19th. I was charged for three days of rental and ended up paying for 2 days. Sheree Ramirez was not not able to get a hold of and my agreement was not followed through. Our conversation is recorded and I have email documentation of the places I was sent to pick up the rental. I had wasted my time driving to different locations. Was not able to finish what I had intended on moving due to weather with thunder storm warning and heavy rain. If I had picked the trailer at the first location (Lindberg Automotive) I would have finish my job on time. But had to spend Father's Day moving before and after celebration. Was shocked about being charged for the third day after being forced to drop off the rental during my lunch break because I had to speak to Meadowdale Performance Garage representative. Lots of miscommunication with 1(800) go-uhaul customer service with me and other uhaul venders.

Matthew B.
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Excellent Service!!! Fast and prompt. Love the shop. Love the 2 vintage cars inside.

Chuck B.
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Customer did not leave a comment.

craig S.
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Very friendly and helpful. Would definitely use again when needed.

Paula M.
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Love this uhaul location always a very pleasant experience this was my second time renting a uhaul from here and I am sure I will again in the future next time I need one.

chrille H.
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I had a truck reservation for 9.A.M. No One Even Showed up to the location until 9:15 A.M.! On top of that, I had to stand there for another 5-10 minutes while their computer started...The Employees had quite and attitude and didn't even apologize for arriving so late. They just threw the paperwork at me, gave me a key and said "it's in the back, go get it"....Absolutely Awful Customer Service! I would NEVER go back to this location and would certainly never put anyone else through that stress. Moving is difficult enough without getting attitude/ poor customer service from the Uhaul retailer.

John S.
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Customer did not leave a comment.

Van R.
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LINDA S.
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Ieshia B.
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Scott B.
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The computer system was down and I had to wait over an hour for a truck. The truck was supposed to be available at seven and I was not on the road until ten thirty. I was set up to pick up the truck in Dundee, but there was no truck available. Very poor experience and I will not be using u-haul in the future or recommending it to anyone.

ana M.
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The person that picked up the phone was rude. He kept on talking over me and did not allow me speak, I dropped off the truck after hours and left the key in the drop box. I just wanted to know if what I did was ok. I called to let them know that I had left the rental truck there. And if the drop off was ok. He said "Yeah, we saw it. We'll send you a bill through your email!" What!!! I thought all I had to do was drop it off

Fred M.
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Quick and easy....excellent service. Vehicle was ready to go!

Michael R.
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Customer did not leave a comment.

MIGUEL H.
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CHESTER J.
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James H.
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When I got to the location 9am the sign for hours said open at 8:30 the store did not open until 9:10 the owner said sorry I'm late I have a personal life also.Finally at 9:30 I signed for the rental was given the keys, I had to ask where and what unit number and was told outside and key has unit #

Paul N.
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Personnel was very helpful in trying to get our bill straightened out, as the system was not showing the original rental details when going to checkout screen. She had a great attitude, and was willing to make things right. Kudos!

Kurt S.
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U Haul did not make the initial pick up user friendly. They had the truck pick up at one location and the car hauler at a 2nd location. The owner of Meadowdale was fantastic by offering to go an get the truck for us from the 1st location. This is in my opinion a major mistake by Uhaul corporate. Thanks to Meadowdale Performance Garage for the customer service.

Brian R.
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Customer did not leave a comment.

Danielle F.
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Josh F.
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I was supposed to drop off at one location then you assholes sent me to another location farther away. Uhaul sucks.

DOMINIQUE J.
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Customer did not leave a comment.

Julio M.
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Closed when we dropped off so cannot comment.

Paula M.
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Customer did not leave a comment.

janice M.
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RUSSELL M.
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I dropped the Uhaul off after hours and was directed by phone by a staff member on what to do for dropoff. Somewhere between the key going into the dropoff box and inspection, the fuel level allegedly was lower. This location charged me for fuel on my receipt where they alleged that the fuel level was below the F marker, which it was not. This resulted in 7 dollars being fraudulently/incorrectly charged to my credit card. The low amount isn't worth the trouble to dispute, but I will never return to this particular location again and would drive as many miles as necessary to bypass because of this. I've rented from Uhaul on twenty different occasions and this is the first such event I've had like this. The is the first time I have dropped off at a non-Uhaul Hub and will likely be the last.

Adrian M.
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Customer did not leave a comment.

ALFREDA G.
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gordon N.
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Michael M.
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Terrible customer service. Very rude people. Very unprofessional. Called to resolve a simple billing issue, and they were totally unwilling to address their mistake or provide any help whatsoever.

JAMES B.
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Customer did not leave a comment.

BEVERLEE H.
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BRANDON K.
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Poor customer service. Very rude. Will not rent again.

MARYANN S.
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I was charged for an extra day when I brought it back the same day. Manager had to check the security camera and doubted that the truck was there.

James D.
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Customer did not leave a comment.

MARTIN B.
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fredrick D.
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WILLIAM B.
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George B.
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Made reservation online at. Spoke with an individual to pick up car at a specific location and drop off at another specific location. After I completed payment was informed I had to go to another location for pick up. Called and was given some additional "free" miles for my trouble. Picked up truck at secondary location and was told the computer "wouldn't allow '" your chosen drop off location but shouldn't be a problem. While driving truck from pick up spot , got an email that gave me a different drop off. I chose to rent the truck one way for the convenience of dropping it off a The Fullerton location. Called and was told no room by the rep. asked to talk to a manager, said there wasn't one. Put me on hold for 10 minutes while she tried to contact location. Was told just to drop off truck there. I said I'm sure "you're just passing the buck" and when I get there they'll divert me to another location. I was not able to drop off truck where I wanted and am not happy that I was unable to pick up or drop at the requested location and once paid was switched. If I had a choice, I would not rent again from U'Haul .

TOMAS F.
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ASHLEY W.
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Paula J.
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The U-Haul computer system apparently was not working and I ended up having to pay cash up front which was $100 in stead of using my credit card. Had I not had the money on me I would not been able to pick up the U-HAUL truck at that time.

STEVE G.
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Customer did not leave a comment.

JOSHUA P.
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ROBERT S.
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He was very accommodating, considering the shortcomings of the pick up location. He also offered to correct the drop off location and adjusted for the lack of return time.

JEFF R.
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No one was at the front desk. I waited there for a while before venturing into the shop area and finding someone to help me. The guy was unprofessional and short with me.

Anil G.
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Customer did not leave a comment.

CAROL M.
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Don't try to rip people off just because they have a credit. I put gas in vechile n the guy tells me I didn't that the guage didn't show the same as when it left. Very rude n tells me to come back n look at the guage. I live 30 miles a way.

REBECCA R.
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Customer did not leave a comment.

ALEX A.
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truck has the engine light on. The person at the store told me that someone forgot the gas cap and they replace it. I think the trucks should not has any light on.

ANITA U.
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The U Haul sign on this location is not visiblble enough making it hard for the customers to find the place. The location looks more of auto parts store than U Haul store.

No reviews have been submitted for this location.

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