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NANCY B
Customer Reviews for Medina Customs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Turn off the TV and move to the window to speak to the customer instead of talking to from inside a dark area under a loud TV. The truck was sitting in a field and I had to ask the employee to move it off the field of ice and mud and he drove it over the curve. Better him than me.
JOYCE CConvenient nice worker too long to await for refund
NICOLE HThe location was smaller than I'm use too but the people were really nice and helpful. I didn't have a clip to hold the hitch ball in place and they provided me with recommendations, didn't rush through the process of putting the trailer on even though it was cold as [BAD WORD], and they were patient with me when I left. Again, a smaller U-Haul location but really, really nice staff.
HELEN WExcellent customer service.
Stacey SNot helpful or friendly,, difficult to get in and out of lot.
JOHN HTook forever to get the rental because he was it ready for me to pick up the truck!
Nicole WI was charged an extra cleaning fee for an ounce of dirt produced by the attendant. All I moved was 6 boxes of cabinets and I turned in the truck super early too and had to pay over $200. You basically have to scrub and wash the truck out to be deemed as returned clean. I will never recommend or return.
Patricia PThe staff was very professional and helpful
shelise s