Booked the rental online for pickup at Medina customs. When I arrived to pick it up at 2pm, was told computers were down all morning and had just come back online. Had trouble finding my reservation. Items added I didn’t order or need and they couldn’t remove. Told me just to dispute it to get credit back. Found out the hard way there’s a dead end street if pull out of lot and go right. No signs or mention of this as he watched me pull out. Also no option to turn around anywhere. Had to back up from end of street to top. Took long time to back up and avoid hitting parked cars on the street. Asked for help but said couldn’t help with anything. Return set for Sunday but are closed on Sunday. Said give a call 1/2 hr before and he’d meet us there since it needed to be pulled into locked gate. Called 1/2 before. Arrived at location 1/2 later called again, said won’t be there for another 25 min. Had to wait until got there. Very tight lot to swing around and put it where he wanted. Told me if I wasn’t experienced then I shouldn’t have rented it. I will never go back to that location again.
Arlene U
Medina Customs
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cleveland, OH 44112
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Customer Reviews
- 3.0 Average Customer Rating
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Great service.
JOHN Mi was over charged
SUE GThe employee at this establishment was very polite and knowledgeable about the product that I was renting.
WAYNE CTerrible customer service
DAWAUN B