Customer Reviews for Medinas Towing
(U-Haul Neighborhood Dealer)

37 reviews

538D State Line Dr   Chaparral, NM 88081

(575) 824-4220

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(575) 824-4220

538D State Line Dr
Chaparral, NM 88081

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was good to go!

John P. 
Rating:
5.0

Customer did not leave a comment.

Ed H. 
Rating:
5.0

Customer did not leave a comment.

Maribel S. 
Rating:
1.0

They dont even open they dont care

Elifelihu T. 
Rating:
4.0

It was a closed lot. (Late Saturday morning, day after I rented the trailer.) The gentleman was very responsive and came right down to accept my trailer return. I did not want to leave the new trailer out of the lot where it could have been stolen! He was very helpful, but I still haven't gotten a return conformation e-mail.

Michael W. 
Rating:
3.0

Customer did not leave a comment.

Abraham I. 
Rating:
5.0

Great customer service

EMMANUEL M. 
Rating:
1.0

Location being open during normal hours and not having to wait for someone to come to the location. Also, the ability to print a contract so that you know exactly what you are being charged.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Sonia G. 
Rating:
5.0

Very very great customer service A+++++++ thank you for your business and professionalism.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Friendly people, convenient location easy access

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Cynthia M. 
Rating:
4.0

Customer did not leave a comment.

Anna T. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
3.0

Customer did not leave a comment.

Bryan P. 
Rating:
5.0

The personnel at the Chaparral location were great.. Friendly, helpful & professional. Loved the nearness of the drop-off location. They did it with a smile.

barbara B. 
Rating:
4.0

It was fine.

William D. 
Rating:
2.0

Customer did not leave a comment.

Thomas M. 
Rating:
1.0

They did not have a sign up to what we can drop the U-Haul off and it took us 3 hours to get there and they wanted to charge us for the extra miles

teslar G. 
Rating:
2.0

No clear instruction on where on how to park the vehicle. No one was there at the time of drop off when it clearly stated online it was open for over an hour. At that time any damage to the vehicle would be at my fault.....I think not.

guadalupe M. 
Rating:
5.0

Customer did not leave a comment.

richard M. 
Rating:
4.0

Very friendly people.

Susan W. 
Rating:
5.0

I scheduled pick up from El Paso, TX 10 days prior to pick up. When I called a day prior to verify my reservation I was told I need to pick up in Chaparral, NM. I was not notified of the new pick up location. Seems to me 10 days notice should be sufficient time for pick up at my requested location.

Michael B. 
Rating:
3.0

Early check in is not early check in.

Louis S. 
Rating:
4.0

Good service.

CESAR M. 
Rating:
1.0

I don't know how U-haul been a good company made a contract with Medina towing? The personnel are never there it took me 4 days for my contract to be closed, you should get a more reliable place then Medina towing.

Guadalupe C. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

I would recommend this Uhaul facility to everyone. Courteous and professional people here.

JOHN T. 
Rating:
3.0

We did not have a great experience with Jans Med A Car Service. It took us over an hour to get our truck. This was after pre-ordering the truck prior to the day we received it. Calling that morning to verify with UHAUL and Jans Med A Car Service. The UHAUL representatives were excellent and pleasant to deal with. The service over the phone from Jans was terrible and not customer friendly. When we finally were able to confirm with Jan's that we would be there between 11:00 - 12:00 there was nobody there who was able to help us when we arrived at 11:00. After waiting 15 minutes we called UHAUL and they sent a field representative to the location. He was very helpful and friendly. It still took us until 12:00 to drive the truck away from the location, I think that was too long! The interior of the truck could have been wiped down. The seats and steering wheel were pretty grimey. Overall we were pleased with UHAUL but not the service from Jan's Med A Car Service. However their location was very convenient for our trip.

JUDY F. 
Rating:
5.0

Customer did not leave a comment.

TONI S. 
Rating:
5.0

Customer did not leave a comment.

priscilla H. 
Rating:
4.0

Customer did not leave a comment.

JEREMY S. 
Rating:
5.0

Customer did not leave a comment.

Jason Z. 
Rating:
2.0

Customer did not leave a comment.

SUMBLE F. 
Rating:
3.0

There was no ramp w/ the vechicle which made it VERY difficult when moving furniture!!!

DEBBIE A. 
Rating:
1.0

We ordered the u haul and trailer for a 8am pick up.. they made us wait until 12 and then sent us to New City NY to pick up the trailer. We wasted a whole day that we needed to pack. Also we had to pay a a$8.75 toll and wasted more time picking the trailer up in New City. Just bad service.

Crysti F. 
No reviews have been submitted for this location.

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