Good Customer Care
Okechukwu E
Customer Reviews for Meer Properties LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Whole experience was truly impressive. Excellent at pickup. William went above and beyond with the hookup in Alpharetta. The gentleman who assisted in Bluffton for the drop off was patient and extremely helpful. The app and all who I communicated with were personable and supportive. Great experience!!
MARTIN BPeople are nice but a rough location.
Nathan WThey overcharged me on gas though I had made sure I filed the tank full and returned. Upon asking the person to inspect the truck when I returned he said it was fine. Later on they said that the gas was 2 gallons short. I called them up and told them that I had the reciept and I was told that they have the picture of it and I am fairly charged for 2 gallons less. I was also told that all customers who have taken their truck before never had any issues with gas. After 24 hours if they are showing me a picture of fuel tank not being full who is to be believed? This feedback is just to make customers aware to get their trucks inspected before they leave else you never know a damage came be put on you or whatever every feel like. Choice is yours
Saurabh AThe steps required for the after hours return made me feel like I was doing your job for you. The 10 or so pictures I had to take was BS
KEVIN BImpressed by the newness of the rental van and streamlined app-based rental process.
Frank BRude people overcharging
Umut CThe agent in the office informed me that there was three-quarters of a tank of gas. However, when I checked, the gas level was just over half a tank. The agent wasn't present with me at the time, and no photos were taken as evidence initially. Despite the gas being at the same level when I returned the vehicle, they charged me $6.75 for fuel.
Sandeep REnsure all lights work. Drivers side light did not work. It did work when on brakes but not when lights were on. Tow was smooth which was great.
KRIS SGreat experience. In and out in no time. I would definitely recommend them to anyone I know.
JOHN RThe employees were polite and checked to be sure I had the extra equipment I ordered. The car was ready and full of fuel when I got it. But the floors of the vehicle were dirty and the side of the front tires had mud when I was given the truck.
Noah PThe truck's pullout ramp to load/unload goods was not working, I was able to take it out but took about an hour to slide it back in with the help of two other people, I think it just needs some lubing. Unfortuntely I did not use it again even though I needed it, but did not attempt to pull it out again in the fear that it'll get stuck again. Also the truck transmission was off, it was maintaining a high RPM at acceleration.
Azar SThey are the best! Someone always answers the phone and contact me if there is an issue. Always happy to do business with this location.
CLARENCE DVehicles had dents on and they said fuel level full but when I checked it wasnt and informed the guy who did the checkin. When I returned vehicle kept same level at the return and I have been charged 2 Gallon.
Arun RAlways my favorite uhaul neighbor!
OSCAR MTrailer was great and I was extremely satisfied with the way the trailer handled. The staff and both GA & NJ locations were awesome. Thank you for helping us move.
SCOTT BVery friendly representative. Guided through the process and helped get my truck.
Sreekanth PI declined Insurance but when looked at my contract I was charged for insurance. I pointed out the error and Peter said he'd take care of it, which he did provide me a $15. refund for the insurance but overcharged me still by not putting the correct amount in the "previous paid column" . I have the original receipt showing the previous amount paid and it does not match what he input on the final receipt. I was due more than a $15. refund because my actual mileage 39 was less than the estimated mileage at drop off 40. Peter had to manually adjust the amount previously paid to an erroneous amount to make the invoice show only a $15. refund. I am an accountant, and all of this shows me someone who is intentionally defrauding customers assuming they won't check their receipts, as most likely do not. First, with charging me for insurance that I declined and then not providing a credit for the decrease in mileage actually used. The fact that the numbers would have to be manually adjusted to balance shows deceit. I have learned my lesson to not trust this office again. The employee should be fired or, at a minimum, disciplined.
NICOLE LEverything was perfect. Thanks Peter.
YURII YThe place looked like a junkyard. The app couldn't find my location so I couldn't do the return. I reached out to the person for Meer and they told me not to worry and they would take care of it. Then I was charged an extra $100 for no reason the next day. Might never use uhaul again.
ERIC HThe young gentleman that took care of me was AWESOME. He was efficient and very courteous.
GUS OThis location is not very convenient for pickup and return.
Virgil WDolly hinge
LORENZO MThese guys are great. Used multiple times.
Steven GGreat service would come back anytime to rent from them
Ramiro AEasy, fast, no issues.
Neil SPerson who helped was great issue and this was a location change initiated by U-Haul. Only reason not excellent is that they did not have a dolly available.
Andrew MDrivers sideboard was really muddy otherwise everything else was great!
Natalie JKeep doing what your doing
SHAMEKA CBest signage I've ever experienced - had an after hour drop off, and it was easy, smooth, and clear.
Steven GPeter was very helpful making the rental go smoothly and assisting with the after hours drop off.
KENNETH DGreat job, prompt and quick. That did an excellent job!
Christopher DGreat usage experience
Ken RThe owner was fantastic! We needed an extra part on our car for towing & he helped install it. He & his staff were so patient & friendly. The trailer was ready when we got there. We would highly recommend this location!
Keith HThe team at Meer Properties was very good. The trailer I used had bald tire and the floor boards were indented and depressed over 2 inches when stepped on. The team at the turn in site deadlined the trailer.
ROY WHigh milage and little beat up (the rental itself) but the location and staff were very professional and polite.
Anthony MQuick and easy drop off. Great experience!
ARTURO GEverything was quick and easy. The young man was very polite and knowledgeable.
KENNETH PWhen I went to pickup the truck, a hand truck and the appliance dolly they said that they did not have, and U-HALL does not commit to supply it. They could let me know in advance so I would be prepared. I had 3 refrigerators to move!!! Next time I will try Pensk
LUIZ OIt took me an hour to pick up the truck. App was not accepting truck photos and redirecting to start every time I was uploading photos of odometer. I started filling details at 4 pm and came out from the location at 5.05pm. Please improve the app and increase photo size limit. Thanks
Balwant SThe left rear blinker worked, but the brake light and the “running lights on” level did not. Also, the passenger side ratchet strap for the vehicle was frayed.
Charles GExcellent service
Amit CInterior of vehicle was dirty and smelled of cigar smoke (we found Swisher Sweet wrappers on the floor). The rest of the vehicle exterior was fine.
SCOTT FOne of the tires was low front right (light was on) but nothing a little air could not fix! Thanks so much
Wanda BInside of trailer was dirty and I had to clean it out. There was a bunch of broken plaster from a job of some kind. That is the reason for the no on that question. It wasn’t a big deal at all, just being honest on the questions. The staff was amazing and super helpful. The instructions on after hours dropoff were really detailed and helpful, and I would definitely come here again. A+ staff and a really positive experience overall.
MICHAEL CThe trailer was a little worn but operated well.
Randall DThe gentleman during “check in” process was very knowledgeable. A pleasure to deal with
Charlton NI feel under the circumstances with the new construction in your new remodeled store is a great improvement . The staff navigated with expertise flawlessly handling customer service. I will definitely back! Hoza Chavis
Hoza C